Question 1

The four primary functional areas of a firm are marketing,finance,operations,and human resources.

Accepted Answer

A) True 
 B)False

Question 2

Productivity increases enable a nation to raise its standard of living.

Accepted Answer

A) True 
 B)False

Question 3

Productivity is the most common measure of competitiveness.

Accepted Answer

A) True 
 B)False

Question 4

The production system that prizes flexibility over efficiency and quality over quantity is known as

Accepted Answer

A) mass production. 
B) craft production. 
C) lean production. 
D) electronic commerce. 
A) mass production. 
B) craft production. 
C) lean production. 
D) electronic commerce.

Question 5

Ensuring good quality underlies all operational decisions.

Accepted Answer

A) True 
 B)False

Question 6

Emphasizing the strategic role of operations enhances the competitiveness of Canadian companies.

Accepted Answer

A) True 
 B)False

Question 7

All of the following are characteristics of today's consumer market except

Accepted Answer

A) longer product life cycles. 
B) shorter product life cycles. 
C) more customized products. 
D) product proliferation. 
A) longer product life cycles. 
B) shorter product life cycles. 
C) more customized products. 
D) product proliferation.

Question 8

The adaptation of mass production to emphasize efficiency,rather than quality is known as lean production.

Accepted Answer

A) True 
 B)False

Question 9

An order qualifier is a customer criterion that wins the order.

Accepted Answer

A) True 
 B)False

Question 10

Companies go global to

Accepted Answer

A) take advantage of favourable costs. 
B) to keep abreast of trends and access new technologies. 
C) to build reliable sources of supply. 
D) all the above. 
A) take advantage of favourable costs. 
B) to keep abreast of trends and access new technologies. 
C) to build reliable sources of supply. 
D) all the above.

Question 11

Single factor productivity compares output to an individual input.

Accepted Answer

A) True 
 B)False

Question 12

A transformation process is a series of activities from supplier to customer that add value to a product or service.

Accepted Answer

A) True 
 B)False

Question 13

A warehouse operation is an example of a physical transformation process.

Accepted Answer

A) True 
 B)False

Question 14

The major factors impacting globalization of the supply chain include all the following except

Accepted Answer

A) creation of the WTO. 
B) Regional Trade Agreements. 
C) fall of communism. 
D) advances in information and transportation technology. 
A) creation of the WTO. 
B) Regional Trade Agreements. 
C) fall of communism. 
D) advances in information and transportation technology.

Question 15

Deployment is a step in strategy formulation that evaluates the alignment between core competencies and order winners.

Accepted Answer

A) True 
 B)False

Question 16

Order winners and order qualifiers change over time in response to the dynamics of changing market conditions.

Accepted Answer

A) True 
 B)False

Question 17

The ratio of a firm's monthly output to the number of labour hours used in the same month would be a measure of

Accepted Answer

A) labour productivity. 
B) capital productivity. 
C) machine productivity. 
D) multifactor productivity. 
A) labour productivity. 
B) capital productivity. 
C) machine productivity. 
D) multifactor productivity.

Question 18

The systematic analysis of work methods is known as scientific management.

Accepted Answer

A) True 
 B)False

The four primary functional areas of a firm are marketing,finance,operations,and human resources.

Productivity increases enable a nation to raise its standard of living.

Productivity is the most common measure of competitiveness.

The production system that prizes flexibility over efficiency and quality over quantity is known as

Ensuring good quality underlies all operational decisions.

Emphasizing the strategic role of operations enhances the competitiveness of Canadian companies.

All of the following are characteristics of today's consumer market except

The adaptation of mass production to emphasize efficiency,rather than quality is known as lean production.

An order qualifier is a customer criterion that wins the order.

Companies go global to

Single factor productivity compares output to an individual input.

A transformation process is a series of activities from supplier to customer that add value to a product or service.

A warehouse operation is an example of a physical transformation process.

The major factors impacting globalization of the supply chain include all the following except

Deployment is a step in strategy formulation that evaluates the alignment between core competencies and order winners.

Order winners and order qualifiers change over time in response to the dynamics of changing market conditions.

The ratio of a firm's monthly output to the number of labour hours used in the same month would be a measure of

The systematic analysis of work methods is known as scientific management.

Quality Management

Statistical Process Control

Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Operational Decision-Making Tools: Facility Location Models

Human Resources

Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management: Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Operational Decision-Making Tools: Simulation

The Sales and Operations Planning Process

Operational Decision-Making Tools: Linear Programming

Resource Planning

Lean Systems

Scheduling

Filters

Exam 1: Operations Management

The four primary functional areas of a firm are marketing,finance,operations,and human resources.

Productivity increases enable a nation to raise its standard of living.

Productivity is the most common measure of competitiveness.

The production system that prizes flexibility over efficiency and quality over quantity is known as

Ensuring good quality underlies all operational decisions.

Emphasizing the strategic role of operations enhances the competitiveness of Canadian companies.

All of the following are characteristics of today's consumer market except

The adaptation of mass production to emphasize efficiency,rather than quality is known as lean production.

An order qualifier is a customer criterion that wins the order.

Companies go global to

Single factor productivity compares output to an individual input.

A transformation process is a series of activities from supplier to customer that add value to a product or service.

A warehouse operation is an example of a physical transformation process.

The major factors impacting globalization of the supply chain include all the following except

Deployment is a step in strategy formulation that evaluates the alignment between core competencies and order winners.

Order winners and order qualifiers change over time in response to the dynamics of changing market conditions.

The ratio of a firm's monthly output to the number of labour hours used in the same month would be a measure of

The systematic analysis of work methods is known as scientific management.

Quality Management

Statistical Process Control

Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Operational Decision-Making Tools: Facility Location Models

Human Resources

Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management: Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Operational Decision-Making Tools: Simulation

The Sales and Operations Planning Process

Operational Decision-Making Tools: Linear Programming

Resource Planning

Lean Systems

Scheduling

Filters