Exam 13: Effective Workplace Communication

Match each term with its definition. -Gossip,rumors,and unverified or unannounced information about the organization or employees

Which type of communication is a radio commercial about a new product your organization is marketing?

Which of these would be an example of internal communication?

A conversation between a sales manager and a service manager is an example of horizontal communication.

Match each term with its definition. -Enforces the belief that if you think you can do something,you are very likely to do it.If you do not think you can do it,you are not likely to do it.

Which of these types of communication occurs least often in an organization?

A proposal used to obtain business from a customer would probably be designed and presented as a formal communication.

________ communication in the workplace generally refers to conversations,discussions,or presentations.

An example of upward communication would be a worker telling a manager about a problem she is encountering.

________ communication is communication through electronic options such as media sites,telepresence,webinars,websites,blogs,and webcasts.

Upward communication would be gossip,rumors,and unverified or unannounced information about the organization or various employees.

Match each term with its definition. -The shared values,beliefs,traditions,philosophy,and character or personality of the country or region

Which of these statements about divisions and departments within a company is true?

Facial expressions,eye contact,gestures,posture,proximity or closeness to others,and tone or quality of voice are examples of this.

Which of the following would be an example of external communication?

Which dimension of culture refers to treating people in a kind,generous,fair,and helpful manner at the high end of the scale and letting people take care of themselves and rewarding self-enhancement over enhancement of others at the low end?

An information exchange between a manager and a subordinate is an example of horizontal communication.

________ refers to making people in remote environments feel as though they are all present in the same location.

Match each term with its definition. -The form of transmission used such as text messaging,face-to face,email,or telephone calls

Awareness of a business colleague's ________ traditions is essential for building a lasting relationship.Those traditions may dictate dietary restrictions,special observance holidays,and worship schedules.