Question 1

Why shouldn't employees and managers ignore emotions or the events that cause them?

Accepted Answer

A) because they accumulate 
B) because they indicate deep-seated psychological problems 
C) because they provide valuable insights into how a person's home life is impacting his or her work life 
D) because they provide valuable insights into how well a person is managing his or her work-life balance 
A) because they accumulate 
B) because they indicate deep-seated psychological problems 
C) because they provide valuable insights into how a person's home life is impacting his or her work life 
D) because they provide valuable insights into how well a person is managing his or her work-life balance

Question 2

The relationship between moods and work-life balance is that:

Accepted Answer

A) home events do not alter a personrsond workmoork on the following day. 
B) work and home events do not alter a personrsonrk on the fo 
C) both are affected by work and home events. 
D) the mood of a spouse does not affect the other at home. 
A) home events do not alter a personrsond workmoork on the following day. 
B) work and home events do not alter a personrsonrk on the fo 
C) both are affected by work and home events. 
D) the mood of a spouse does not affect the other at home.

Question 3

________ is (are)intense feelings that are directed at someone or something.

Accepted Answer

A) Moods 
B) Affect 
C) Internal stimuli 
D) Emotions 
A) Moods 
B) Affect 
C) Internal stimuli 
D) Emotions

Question 4

________ emotions are an individual's actual emotions.

Accepted Answer

A) Exposed 
B) Displayed 
C) Felt 
D) Conditional 
A) Exposed 
B) Displayed 
C) Felt 
D) Conditional

Question 5

One reason why EI has only a modest correlation with job effectiveness is because:

Accepted Answer

A) it is easy to measure. 
B) it relies on self-report inventories,which are very subjective. 
C) a huge body of scientific evidence supports it. 
D) it can easily be distinguished from other fields of psychology. 
A) it is easy to measure. 
B) it relies on self-report inventories,which are very subjective. 
C) a huge body of scientific evidence supports it. 
D) it can easily be distinguished from other fields of psychology.

Question 6

Displayed emotions are innate.

Accepted Answer

A) True 
 B)False

Question 7

Moods are less intense and longer-lasting feelings than:

Accepted Answer

A) emotions. 
B) affects. 
C) offsets. 
D) inputs. 
A) emotions. 
B) affects. 
C) offsets. 
D) inputs.

Question 8

Which of the following statements is TRUE?

Accepted Answer

A) Exercise improves mood. 
B) Young people experience more positive mood than older people. 
C) Sleep quality does not affect mood. 
D) Stress affects emotions but not moods. 
A) Exercise improves mood. 
B) Young people experience more positive mood than older people. 
C) Sleep quality does not affect mood. 
D) Stress affects emotions but not moods.

Question 9

Which of the following is a dimension of emotional intelligence (EI)?

Accepted Answer

A) detect emotions in others 
B) manage emotional cues 
C) be self-aware 
D) all of the above 
A) detect emotions in others 
B) manage emotional cues 
C) be self-aware 
D) all of the above

Question 10

Discuss the results of testing affective events theory.

Accepted Answer

Tests of the theory suggest that:
1)an e

Question 11

Which of the following is NOT one of the six universal emotions identified by researchers?

Accepted Answer

A) hate 
B) anger 
C) sadness 
D) fear 
A) hate 
B) anger 
C) sadness 
D) fear

Question 12

Emotional intelligence has its critics.Which of the following is NOT an argument used against it?

Accepted Answer

A) The validity of EI is suspect. 
B) EI does not predict criteria that matters. 
C) EI cannot be measured. 
D) The concept of EI is too vague. 
A) The validity of EI is suspect. 
B) EI does not predict criteria that matters. 
C) EI cannot be measured. 
D) The concept of EI is too vague.

Question 13

John works in customer service and his workday is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur at his job.However,John is well known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

Accepted Answer

A) John's emotional reactions to the events are moderated by his cheerful disposition. 
B) There is a direct link between work hassles and job satisfaction. 
C) There is a direct link between work hassles and job performance. 
D) John will always have a negative emotional reaction to the events described. 
A) John's emotional reactions to the events are moderated by his cheerful disposition. 
B) There is a direct link between work hassles and job satisfaction. 
C) There is a direct link between work hassles and job performance. 
D) John will always have a negative emotional reaction to the events described.

Question 14

Emotional intelligence encompasses all of the following EXCEPT:

Accepted Answer

A) perceiving emotions in yourself and others. 
B) suppressing emotions that you have and encouraging others to do the same. 
C) understanding the meaning of emotions that you see in yourself as well as others. 
D) regulating your own emotions. 
A) perceiving emotions in yourself and others. 
B) suppressing emotions that you have and encouraging others to do the same. 
C) understanding the meaning of emotions that you see in yourself as well as others. 
D) regulating your own emotions.

Question 15

Prior research supports the notion that the extent to which someone's personality is negative or positive is related to:

Accepted Answer

A) rational reactions when experiencing workplace events,and that these are related to outside-of-the-workplace events. 
B) emotional reactions when experiencing workplace events,and that these are related to workplace attitudes and behaviours. 
C) irrational reactions when experiencing workplace events,and that these are related to issues with management. 
D) non-emotional reactions when experiencing workplace events,and that these are related to personal issues. 
A) rational reactions when experiencing workplace events,and that these are related to outside-of-the-workplace events. 
B) emotional reactions when experiencing workplace events,and that these are related to workplace attitudes and behaviours. 
C) irrational reactions when experiencing workplace events,and that these are related to issues with management. 
D) non-emotional reactions when experiencing workplace events,and that these are related to personal issues.

Question 16

People who are good at reading others' emotions may be more effective in their jobs.

Accepted Answer

A) True 
 B)False

Question 17

Several studies have shown that a negotiator who feigns anger has an advantage over their opponent.

Accepted Answer

A) True 
 B)False

Question 18

Moods are intense feelings that are directed at someone or something.

Accepted Answer

A) True 
 B)False

Question 19

Affective events theory (AET)suggests that workplace events cause employees to experience:

Accepted Answer

A) emotional reactions,which then influence workplace attitudes and behaviours. 
B) a variety of levels of job satisfaction at any given time. 
C) fluctuating emotional responses,which are dependent on moods. 
D) all of the above. 
A) emotional reactions,which then influence workplace attitudes and behaviours. 
B) a variety of levels of job satisfaction at any given time. 
C) fluctuating emotional responses,which are dependent on moods. 
D) all of the above.

Question 20

The workplace environment influences an individual's tendency to regulate their emotions for all of the following reasons EXCEPT:

Accepted Answer

A) when work groups are diverse,the likelihood that you will regulate your emotions increases. 
B) when work groups are racially diverse,albeit at a low level,minority employees will engage in emotion regulation. 
C) when work groups are racially diverse,but at a high level,majority employees will engage in emotion regulation. 
D) when work groups are full of people with low self-esteem,they will collectively try to improve their mood. 
A) when work groups are diverse,the likelihood that you will regulate your emotions increases. 
B) when work groups are racially diverse,albeit at a low level,minority employees will engage in emotion regulation. 
C) when work groups are racially diverse,but at a high level,majority employees will engage in emotion regulation. 
D) when work groups are full of people with low self-esteem,they will collectively try to improve their mood.

Why shouldn't employees and managers ignore emotions or the events that cause them?

The relationship between moods and work-life balance is that:

________ is (are)intense feelings that are directed at someone or something.

________ emotions are an individual's actual emotions.

One reason why EI has only a modest correlation with job effectiveness is because:

Displayed emotions are innate.

Moods are less intense and longer-lasting feelings than:

Which of the following statements is TRUE?

Which of the following is a dimension of emotional intelligence (EI)?

Discuss the results of testing affective events theory.

Which of the following is NOT one of the six universal emotions identified by researchers?

Emotional intelligence has its critics.Which of the following is NOT an argument used against it?

Emotional intelligence encompasses all of the following EXCEPT:

Prior research supports the notion that the extent to which someone's personality is negative or positive is related to:

People who are good at reading others' emotions may be more effective in their jobs.

Several studies have shown that a negotiator who feigns anger has an advantage over their opponent.

Moods are intense feelings that are directed at someone or something.

Affective events theory (AET)suggests that workplace events cause employees to experience:

The workplace environment influences an individual's tendency to regulate their emotions for all of the following reasons EXCEPT:

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

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Exam 5: Emotions and Moods

Why shouldn't employees and managers ignore emotions or the events that cause them?

The relationship between moods and work-life balance is that:

________ is (are)intense feelings that are directed at someone or something.

________ emotions are an individual's actual emotions.

One reason why EI has only a modest correlation with job effectiveness is because:

Displayed emotions are innate.

Moods are less intense and longer-lasting feelings than:

Which of the following statements is TRUE?

Which of the following is a dimension of emotional intelligence (EI)?

Discuss the results of testing affective events theory.

Which of the following is NOT one of the six universal emotions identified by researchers?

Emotional intelligence has its critics.Which of the following is NOT an argument used against it?

Emotional intelligence encompasses all of the following EXCEPT:

Prior research supports the notion that the extent to which someone's personality is negative or positive is related to:

People who are good at reading others' emotions may be more effective in their jobs.

Several studies have shown that a negotiator who feigns anger has an advantage over their opponent.

Moods are intense feelings that are directed at someone or something.

Affective events theory (AET)suggests that workplace events cause employees to experience:

The workplace environment influences an individual's tendency to regulate their emotions for all of the following reasons EXCEPT:

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters