Exam 3: Attitudes and Job Satisfaction

Discuss the cognitive dissonance theory.How do individuals seek consistency among their attitudes,and between their attitudes and their behaviour?

Santha runs a small boutique advertising agency.It is important to her that her employees maintain a high level of job satisfaction at all times so that they focus on organisational issues and provide high levels of creativity. Santha wants to use a tool to measure her employees' level of job satisfaction that will assist her to identify and solve any issues quickly and accurately.Which is the most appropriate tool for her to use?

People with low job satisfaction are likely to exhibit very high levels of organisational citizenship behaviour.

The ________ component of an attitude refers to an intention to behave in a certain way towards someone or something.

Which of the following is NOT a moderating variable in the relationship between attitudes and behaviours?

Employees at Acme Express are dissatisfied with working conditions,salary and the general attitude of management.Mark,Susan and Toni are good friends who work at Acme,yet they seem to be reacting differently to the problems at work. Susan has composed a list of concerns along with her suggestions for improving conditions.Susan is dealing with her dissatisfaction through:

Rachel,a sales executive at a bank,earns $35,000 a year.Her company often allows her to work her schedule around her daughter's school athletic events.She believes in the goals of her organisation and works hard towards achieving them.Rachel's husband,Peter,has recently joined an engineering firm as a designer.He earns $75,000 a year.His job involves working long hours from Monday to Friday,and his work is often stressful.But he enjoys his work and is passionate about the projects he works on.Due to Peter's time constraints,his wife,Rachel,attends all their children's school events.How would you compare Rachel and Peter's levels of job satisfaction? Describe how you would measure their satisfaction level if the level of comfortable living in their country is $40,000.In addition,name at least three major job attitudes that play a part in each of their satisfaction levels.

Is there a relationship between employees whose personal values fit with the organisation's corporate social responsibility (CSR)mission and job satisfaction? Explain.

Compare and contrast the four ways that employees can express job dissatisfaction.

An employee's assessment of his or her satisfaction is:

Craig,Jenna and Sarah all work for the same accounting firm.Craig is generally happy about his job.Jenna believes that her role is very important within the firm and is proud of her own high performance levels.She firmly believes in maintaining the integrity of her work.Sarah,on the other hand,feels strongly about her membership with the firm.When she meets old acquaintances outside her work,she is always eager to tell them about her firm.She is also keen to attend any functions held by the firm. Jenna's situation is an example of:

Mrs Jonas believes strongly that everyone has an obligation to protect the environment.Mrs Jonas works for a pig farm in the Hunter Valley and has just discovered that pig waste is being released into the river. Mrs Jonas is experiencing:

Attending union meetings as a response to job dissatisfaction would be what type of response?

Craig,Jenna and Sarah all work for the same accounting firm.Craig is generally happy about his job.Jenna believes that her role is very important within the firm and is proud of her own high performance levels.She firmly believes in maintaining the integrity of her work.Sarah,on the other hand,feels strongly about her membership with the firm.When she meets old acquaintances outside her work,she is always eager to tell them about her firm.She is also keen to attend any functions held by the firm. Sarah's situation is an example of:

A satisfied workforce does not guarantee successful organisational performance.In order to improve organisational effectiveness,managers must:

To get his company through some hard economic times,Ben's working hours have just been reduced from 40 hours a week to 33.Ben is upset about the reduction in time and pay,but he shows up at work every morning and is willing to patiently wait until economic times improve and he can go back to working full time.Which of the following types of response is being displayed by Ben?

People seek consistency between their attitudes and their behaviours.

Consider the 'Ethical Choice: Office Talk' section of this chapter.If you were the person doing the listening,how would you react to the office talker's behaviour,and why? Furthermore,assess whether or not a given reaction is the 'best' way to deal with every situation involving office talkers.

Which of the following statements represents the cognitive component of attitude?

Steve is unhappy with his job.He takes every possible annual leave and sick day and sometimes shows up for work late.He is expressing his dissatisfaction by: