Question 1

Filtering is most likely to occur in organisations in which there is emphasis on status differences.

Accepted Answer

A) True 
 B)False

Question 2

A common ingredient in organisations that successfully create functional conflict is that they:

Accepted Answer

A) avoid risky situations. 
B) shoot the messenger. 
C) reward dissent and punish conflict avoiders. 
D) formally assign devil's advocates. 
A) avoid risky situations. 
B) shoot the messenger. 
C) reward dissent and punish conflict avoiders. 
D) formally assign devil's advocates.

Question 3

Conflict implies opposition.

Accepted Answer

A) True 
 B)False

Question 4

The communication that is used by group leaders and managers to assign goals,point out problems that need attention,and provide job instructions is:

Accepted Answer

A) directional communication. 
B) downward communication. 
C) lateral communication. 
D) informal communication. 
A) directional communication. 
B) downward communication. 
C) lateral communication. 
D) informal communication.

Question 5

In terms of intra- organisational behaviour,integrative bargaining is preferable to distributive bargaining.

Accepted Answer

A) True 
 B)False

Question 6

Integrative bargaining focuses relationships on:

Accepted Answer

A) the short term. 
B) I win - you lose. 
C) the long term. 
D) resistance to bargaining. 
A) the short term. 
B) I win - you lose. 
C) the long term. 
D) resistance to bargaining.

Question 7

In terms of relying on a strong leader,the most effective communication network is:

Accepted Answer

A) wheel. 
B) circle. 
C) "Y." 
D) chain. 
A) wheel. 
B) circle. 
C) "Y." 
D) chain.

Question 8

It seems that your work group is in conflict much of the time.One colleague has suggested that you,as the supervisor,are responsible for eliminating the conflict so that they can work harmoniously.Another colleague has suggested that conflict is good for stimulating creativity and productivity.You are unsure about whether you should try to eliminate the conflict or learn to deal with it positively. You have decided to allow the conflict to exist so long as it doesn't hinder group performance.You will try to eliminate _ conflict.

Accepted Answer

A) task 
B) functional 
C) dysfunctional 
D) individualised 
A) task 
B) functional 
C) dysfunctional 
D) individualised

Question 9

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not a drawback of written messages?

Accepted Answer

A) There is a lack of feedback. 
B) There is no assurance the communication has been received. 
C) They're time consuming. 
D) They are more likely to be well thought- out,logical,and clear. 
A) There is a lack of feedback. 
B) There is no assurance the communication has been received. 
C) They're time consuming. 
D) They are more likely to be well thought- out,logical,and clear.

Question 11

When feedback is being given to high- level individuals in an organisation,upward communication is taking place.

Accepted Answer

A) True 
 B)False

Question 12

Avoiding encompasses both assertive and uncooperative behaviours.

Accepted Answer

A) True 
 B)False

Question 13

List and explain four barriers to effective communication.

Accepted Answer

Filtering refers to a sender's purposely

Question 14

The medium through which communication travels is called a:

Accepted Answer

A) feedback mechanism. 
B) message. 
C) channel. 
D) receiver. 
A) feedback mechanism. 
B) message. 
C) channel. 
D) receiver.

Question 15

To achieve a compromising approach one needs to:

Accepted Answer

A) give up something. 
B) dominate the other conflicting party. 
C) value openness and trust. 
D) avoid overt disagreement. 
A) give up something. 
B) dominate the other conflicting party. 
C) value openness and trust. 
D) avoid overt disagreement.

Question 16

What are the benefits and drawbacks of e- mail?

Accepted Answer

E- mail messages can be quickly written,

Question 17

The conflict- handling orientation that combines cooperation and the search for a mutually beneficial outcome is:

Accepted Answer

A) competing. 
B) collaborating. 
C) accommodating. 
D) avoiding. 
A) competing. 
B) collaborating. 
C) accommodating. 
D) avoiding.

Question 18

What is the grapevine?

Accepted Answer

The organisation's informal communicatio

Question 19

Translating a sender's communication message describes:

Accepted Answer

A) the channel. 
B) feedback. 
C) decoding. 
D) the message. 
A) the channel. 
B) feedback. 
C) decoding. 
D) the message.

Question 20

Which of the following is not a benefit of e- mail as a communications tool?

Accepted Answer

A) They lack emotional content. 
B) E- mail messages can be distributed to one person or thousands with a click of a mouse. 
C) They can be read at the recipient's convenience. 
D) E- mail messages can be quickly written,edited,and stored. 
A) They lack emotional content. 
B) E- mail messages can be distributed to one person or thousands with a click of a mouse. 
C) They can be read at the recipient's convenience. 
D) E- mail messages can be quickly written,edited,and stored.

Filtering is most likely to occur in organisations in which there is emphasis on status differences.

A common ingredient in organisations that successfully create functional conflict is that they:

Conflict implies opposition.

The communication that is used by group leaders and managers to assign goals,point out problems that need attention,and provide job instructions is:

In terms of intra- organisational behaviour,integrative bargaining is preferable to distributive bargaining.

Integrative bargaining focuses relationships on:

In terms of relying on a strong leader,the most effective communication network is:

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Which of the following is not a drawback of written messages?

When feedback is being given to high- level individuals in an organisation,upward communication is taking place.

Avoiding encompasses both assertive and uncooperative behaviours.

List and explain four barriers to effective communication.

The medium through which communication travels is called a:

To achieve a compromising approach one needs to:

What are the benefits and drawbacks of e- mail?

The conflict- handling orientation that combines cooperation and the search for a mutually beneficial outcome is:

What is the grapevine?

Translating a sender's communication message describes:

Which of the following is not a benefit of e- mail as a communications tool?

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters

Exam 10: Communication and Conflict

Filtering is most likely to occur in organisations in which there is emphasis on status differences.

A common ingredient in organisations that successfully create functional conflict is that they:

Conflict implies opposition.

The communication that is used by group leaders and managers to assign goals,point out problems that need attention,and provide job instructions is:

In terms of intra- organisational behaviour,integrative bargaining is preferable to distributive bargaining.

Integrative bargaining focuses relationships on:

In terms of relying on a strong leader,the most effective communication network is:

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Which of the following is not a drawback of written messages?

When feedback is being given to high- level individuals in an organisation,upward communication is taking place.

Avoiding encompasses both assertive and uncooperative behaviours.

List and explain four barriers to effective communication.

The medium through which communication travels is called a:

To achieve a compromising approach one needs to:

What are the benefits and drawbacks of e- mail?

The conflict- handling orientation that combines cooperation and the search for a mutually beneficial outcome is:

What is the grapevine?

Translating a sender's communication message describes:

Which of the following is not a benefit of e- mail as a communications tool?

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters