Question 1

Conflict always improves the quality of group decision making.

Accepted Answer

A) True 
 B)False

Question 2

Which is not one of the five conflict- handling intentions?

Accepted Answer

A) competing 
B) avoiding 
C) accommodating 
D) cooperating 
A) competing 
B) avoiding 
C) accommodating 
D) cooperating

Question 3

Zeus Industries sells satellite television systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they want senior managers to hear.Some middle managers are unable to deal with the vast amount of information in this fast- changing industry.The industry has the additional problem of communicating with users of satellite systems who do not understand the specialised technical language of the industry. is likely to occur in organisations in which there is emphasis on status differences.

Accepted Answer

A) Filtering 
B) Information overload 
C) Defensiveness 
D) Selective perception 
A) Filtering 
B) Information overload 
C) Defensiveness 
D) Selective perception

Question 4

BATNA is defined as:

Accepted Answer

A) an accommodating conflict handling style 
B) felt conflict 
C) the best alternative to a negotiated agreement 
D) dysfunctional conflict 
A) an accommodating conflict handling style 
B) felt conflict 
C) the best alternative to a negotiated agreement 
D) dysfunctional conflict

Question 5

If you place your opponent's interest above your own,you are engaging in collaborating.

Accepted Answer

A) True 
 B)False

Question 6

Negotiation permeates the interactions of almost everyone in groups and organisations.

Accepted Answer

A) True 
 B)False

Question 7

Filtering,selective perception,emotions,and language are all:

Accepted Answer

A) necessary for effective communication. 
B) communication techniques. 
C) potential barriers to effective communication. 
D) none of the above. 
A) necessary for effective communication. 
B) communication techniques. 
C) potential barriers to effective communication. 
D) none of the above.

Question 8

is when one party is willing to be self- sacrificing in order that the relationship can be maintained.

Accepted Answer

A) Competing 
B) Collaborating 
C) Compromising 
D) Accommodating 
A) Competing 
B) Collaborating 
C) Compromising 
D) Accommodating

Question 9

If conflict isn't perceived,then conflict is assumed not to exist.

Accepted Answer

A) True 
 B)False

Question 10

The most important criterion in determining whether conflict is functional or dysfunctional is:

Accepted Answer

A) absenteeism levels. 
B) turnover rates. 
C) group performance. 
D) overall morale. 
A) absenteeism levels. 
B) turnover rates. 
C) group performance. 
D) overall morale.

Question 11

In the communication process,decoding should precede encoding.

Accepted Answer

A) True 
 B)False

Question 12

Attempting to find a win- win solution that allows both parties' goals to be completely achieved and seeking a conclusion that incorporates the valid insights of both parties is an example of which conflict- handling intention?

Accepted Answer

A) collaborating 
B) avoiding 
C) accommodating 
D) competing 
A) collaborating 
B) avoiding 
C) accommodating 
D) competing

Question 13

Which of the following is not an example of upward communication?

Accepted Answer

A) informing employees of policies 
B) suggestion boxes 
C) grievance procedures 
D) performance reports prepared by lower management for top management 
A) informing employees of policies 
B) suggestion boxes 
C) grievance procedures 
D) performance reports prepared by lower management for top management

Question 14

is negotiation that seeks to divide a "fixed pie."

Accepted Answer

A) BATNA 
B) Integrative bargaining 
C) Unethical bargaining 
D) Distributive bargaining 
A) BATNA 
B) Integrative bargaining 
C) Unethical bargaining 
D) Distributive bargaining

Question 15

is the check on how successful we have been in transferring our messages as originally intended.

Accepted Answer

A) Encode 
B) Channel 
C) Feedback 
D) Decode 
A) Encode 
B) Channel 
C) Feedback 
D) Decode

Question 16

Selective perception refers to senders manipulating information so that these messages will be seen more favourably by the receiver.

Accepted Answer

A) True 
 B)False

Question 17

Your determines the lowest value acceptable to you for a negotiated agreement.

Accepted Answer

A) BATNA 
B) asking price 
C) margin of error 
D) bid price 
A) BATNA 
B) asking price 
C) margin of error 
D) bid price

Question 18

What is conflict?

Accepted Answer

Conflict is defined as a process that be

Question 19

The grapevine is a type of formal communication.

Accepted Answer

A) True 
 B)False

Question 20

When a person manipulates information so that it will be seen more favourably by the receiver,he is:

Accepted Answer

A) communicating favourably. 
B) using selective perception. 
C) using vertical communication. 
D) filtering information. 
A) communicating favourably. 
B) using selective perception. 
C) using vertical communication. 
D) filtering information.

Conflict always improves the quality of group decision making.

Which is not one of the five conflict- handling intentions?

BATNA is defined as:

If you place your opponent's interest above your own,you are engaging in collaborating.

Negotiation permeates the interactions of almost everyone in groups and organisations.

Filtering,selective perception,emotions,and language are all:

is when one party is willing to be self- sacrificing in order that the relationship can be maintained.

If conflict isn't perceived,then conflict is assumed not to exist.

The most important criterion in determining whether conflict is functional or dysfunctional is:

In the communication process,decoding should precede encoding.

Attempting to find a win- win solution that allows both parties' goals to be completely achieved and seeking a conclusion that incorporates the valid insights of both parties is an example of which conflict- handling intention?

Which of the following is not an example of upward communication?

is negotiation that seeks to divide a "fixed pie."

is the check on how successful we have been in transferring our messages as originally intended.

Selective perception refers to senders manipulating information so that these messages will be seen more favourably by the receiver.

Your determines the lowest value acceptable to you for a negotiated agreement.

What is conflict?

The grapevine is a type of formal communication.

When a person manipulates information so that it will be seen more favourably by the receiver,he is:

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters

Exam 10: Communication and Conflict

Conflict always improves the quality of group decision making.

Which is not one of the five conflict- handling intentions?

BATNA is defined as:

If you place your opponent's interest above your own,you are engaging in collaborating.

Negotiation permeates the interactions of almost everyone in groups and organisations.

Filtering,selective perception,emotions,and language are all:

is when one party is willing to be self- sacrificing in order that the relationship can be maintained.

If conflict isn't perceived,then conflict is assumed not to exist.

The most important criterion in determining whether conflict is functional or dysfunctional is:

In the communication process,decoding should precede encoding.

Attempting to find a win- win solution that allows both parties' goals to be completely achieved and seeking a conclusion that incorporates the valid insights of both parties is an example of which conflict- handling intention?

Which of the following is not an example of upward communication?

is negotiation that seeks to divide a "fixed pie."

is the check on how successful we have been in transferring our messages as originally intended.

Selective perception refers to senders manipulating information so that these messages will be seen more favourably by the receiver.

Your determines the lowest value acceptable to you for a negotiated agreement.

What is conflict?

The grapevine is a type of formal communication.

When a person manipulates information so that it will be seen more favourably by the receiver,he is:

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters