Question 1

Body language conveys the relative perceived status between a sender and receiver.

Accepted Answer

A) True 
 B)False

Question 2

There are two general approaches to negotiation: distributive bargaining and integrative bargaining.

Accepted Answer

A) True 
 B)False

Question 3

Suggestion boxes,employee attitude surveys,and grievance procedures are examples of:

Accepted Answer

A) managerial communication. 
B) horizontal communication. 
C) organisational structure. 
D) upward communication. 
A) managerial communication. 
B) horizontal communication. 
C) organisational structure. 
D) upward communication.

Question 4

Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is subpar are examples of which function of communication?

Accepted Answer

A) emotional expression 
B) control 
C) motivation 
D) information 
A) emotional expression 
B) control 
C) motivation 
D) information

Question 5

What are the steps in the communication process model?

Accepted Answer

The seven parts of the communication pro

Question 6

operates under the assumption that there exists one or more settlements that can create a win- win solution.

Accepted Answer

A) Integrative bargaining 
B) Equal bargaining 
C) Positive negotiation 
D) Distributive bargaining 
A) Integrative bargaining 
B) Equal bargaining 
C) Positive negotiation 
D) Distributive bargaining

Question 7

When negotiating the price of a car,you are probably using an integrative bargaining strategy.

Accepted Answer

A) True 
 B)False

Question 8

Harriet has been assigned the task of setting up work teams for a complex software development project.Each team has different work requirements.Harriet must choose the best structure for each team,based on its specific requirements. Team A must operate very quickly to meet stringent deadlines.The quality of the final project depends highly on Team A's output,so Team A must also work very accurately.Which of the following network structures should Harriet choose for this team?

Accepted Answer

A) wheel 
B) all- channel 
C) informal 
D) chain 
A) wheel 
B) all- channel 
C) informal 
D) chain

Question 9

Discuss the three common small group networks (wheel,chain,and all- channel).Evaluate each on their effectiveness.

Accepted Answer

The chain rigidly follows the formal cha

Question 10

Which of the following is not a barrier to effective communication?

Accepted Answer

A) selective perception 
B) Information overload 
C) feedback 
D) filtering 
A) selective perception 
B) Information overload 
C) feedback 
D) filtering

Question 11

Com- net is a telecommunications company.Two departments within the company are sales and billing.The sales team will call existing customers to offer internet packages.However,this package quite frequently does not arrive and the customer is still billed for using internet services that they have not received. In the situation above,there is a need for greater:

Accepted Answer

A) Downward communication. 
B) Upward communication. 
C) Informal communication. 
D) Lateral communication. 
A) Downward communication. 
B) Upward communication. 
C) Informal communication. 
D) Lateral communication.

Question 12

Which of the following is not a formal small- group network?

Accepted Answer

A) chain 
B) wheel 
C) all- channel 
D) spoke 
A) chain 
B) wheel 
C) all- channel 
D) spoke

Question 13

Which one of the following might not be a functional outcome of the conflict process?

Accepted Answer

A) stimulates creativity 
B) fosters environment of self- evaluation 
C) avoids risk 
D) relieves tensions 
A) stimulates creativity 
B) fosters environment of self- evaluation 
C) avoids risk 
D) relieves tensions

Question 14

Negotiation is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

Accepted Answer

A) True 
 B)False

Question 15

How can functional conflict be created?

Accepted Answer

To create functional conflict,organisati

Question 16

In the five step negotiation process,which step follows the clarification and justification step?

Accepted Answer

A) bargaining and problem solving 
B) definition of ground rules 
C) closure and implementation 
D) none of the above 
A) bargaining and problem solving 
B) definition of ground rules 
C) closure and implementation 
D) none of the above

Question 17

In which stage are conflict issues defined?

Accepted Answer

A) Stage II,Cognition and personalisation 
B) Stage IV,Behaviour 
C) Stage I,Potential opposition 
D) Stage III,Intuitions 
A) Stage II,Cognition and personalisation 
B) Stage IV,Behaviour 
C) Stage I,Potential opposition 
D) Stage III,Intuitions

Question 18

During which phase of the negotiation process do the parties exchange their initial proposals or demands?

Accepted Answer

A) clarification and justification 
B) bargaining and problem- solving 
C) preparation and planning 
D) definition of ground rules 
A) clarification and justification 
B) bargaining and problem- solving 
C) preparation and planning 
D) definition of ground rules

Question 19

What are the three basic methods of interpersonal communication?

Accepted Answer

The three basic methods of interpersonal

Question 20

Electronic mail is the ideal means to convey messages that might evoke emotional responses.

Accepted Answer

A) True 
 B)False

Body language conveys the relative perceived status between a sender and receiver.

There are two general approaches to negotiation: distributive bargaining and integrative bargaining.

Suggestion boxes,employee attitude surveys,and grievance procedures are examples of:

Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is subpar are examples of which function of communication?

What are the steps in the communication process model?

operates under the assumption that there exists one or more settlements that can create a win- win solution.

When negotiating the price of a car,you are probably using an integrative bargaining strategy.

Discuss the three common small group networks (wheel,chain,and all- channel).Evaluate each on their effectiveness.

Which of the following is not a barrier to effective communication?

Which of the following is not a formal small- group network?

Which one of the following might not be a functional outcome of the conflict process?

Negotiation is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

How can functional conflict be created?

In the five step negotiation process,which step follows the clarification and justification step?

In which stage are conflict issues defined?

During which phase of the negotiation process do the parties exchange their initial proposals or demands?

What are the three basic methods of interpersonal communication?

Electronic mail is the ideal means to convey messages that might evoke emotional responses.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters

Exam 10: Communication and Conflict

Body language conveys the relative perceived status between a sender and receiver.

There are two general approaches to negotiation: distributive bargaining and integrative bargaining.

Suggestion boxes,employee attitude surveys,and grievance procedures are examples of:

Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is subpar are examples of which function of communication?

What are the steps in the communication process model?

operates under the assumption that there exists one or more settlements that can create a win- win solution.

When negotiating the price of a car,you are probably using an integrative bargaining strategy.

Discuss the three common small group networks (wheel,chain,and all- channel).Evaluate each on their effectiveness.

Which of the following is not a barrier to effective communication?

Which of the following is not a formal small- group network?

Which one of the following might not be a functional outcome of the conflict process?

Negotiation is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

How can functional conflict be created?

In the five step negotiation process,which step follows the clarification and justification step?

In which stage are conflict issues defined?

During which phase of the negotiation process do the parties exchange their initial proposals or demands?

What are the three basic methods of interpersonal communication?

Electronic mail is the ideal means to convey messages that might evoke emotional responses.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters