Question 1

Facial expressions,physical distance,and looking at your watch are all examples of:

Accepted Answer

A) verbal communication. 
B) kinesics. 
C) non- verbal communication. 
D) informal networks. 
A) verbal communication. 
B) kinesics. 
C) non- verbal communication. 
D) informal networks.

Question 2

Labour- management negotiations over wages exemplifies:

Accepted Answer

A) distributive bargaining. 
B) integrative bargaining. 
C) cost- effective bargaining. 
D) third- party bargaining. 
A) distributive bargaining. 
B) integrative bargaining. 
C) cost- effective bargaining. 
D) third- party bargaining.

Question 3

Labour and management at DJ Trucking cannot agree upon a contract for the truck drivers.The drivers are threatening to strike and management knows that if a strike occurs that it will be very costly.Each side contends that they are bargaining fairly,but no agreement seems to be possible. You have decided to try to find a win- win situation.You have decided to find a way to engage in:

Accepted Answer

A) distributive bargaining. 
B) integrative bargaining. 
C) mediation. 
D) BATNA. 
A) distributive bargaining. 
B) integrative bargaining. 
C) mediation. 
D) BATNA.

Question 4

Wheel networks tend to transfer information at a moderate speed and they result in moderate levels of member satisfaction.

Accepted Answer

A) True 
 B)False

Question 5

Zeus Industries sells satellite television systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they want senior managers to hear.Some middle managers are unable to deal with the vast amount of information in this fast- changing industry.The industry has the additional problem of communicating with users of satellite systems who do not understand the specialised technical language of the industry. When the information we have to work with exceeds our processing capacity,the result is:

Accepted Answer

A) feedback. 
B) defensiveness. 
C) filtering. 
D) information overload. 
A) feedback. 
B) defensiveness. 
C) filtering. 
D) information overload.

Question 6

When considering interpersonal communications,the chief means of conveying messages is oral communication.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the two general approaches to negotiation.

Accepted Answer

There are two general approaches to nego

Question 8

Discuss the five primary conflict- handling intentions.

Accepted Answer

When one person seeks to satisfy his or

Question 9

Which of the following is a stage in the conflict process?

Accepted Answer

A) hindering conflict 
B) functional conflict 
C) incompatibility 
D) dysfunctional conflict 
A) hindering conflict 
B) functional conflict 
C) incompatibility 
D) dysfunctional conflict

Question 10

Jennifer has come to realise that conflict has both functional,as well as dysfunctional,outcomes.She has observed examples of both in her organisation. Last month,Jennifer's department experienced constructive conflict during a meeting.Which of the following is not an outcome of this functional conflict?

Accepted Answer

A) improved quality of decisions 
B) communication is retarded 
C) creativity and innovation are stimulated 
D) tensions are released 
A) improved quality of decisions 
B) communication is retarded 
C) creativity and innovation are stimulated 
D) tensions are released

Question 11

When the information we have to work with exceeds our processing capacity,the result is selective perception.

Accepted Answer

A) True 
 B)False

Question 12

What are the five steps to use to negotiate a favourable outcome?

Accepted Answer

You will want to prepare an assessment o

Question 13

The communication network is best illustrated by a self- managed team.

Accepted Answer

A) interpersonal 
B) all- channel 
C) circle 
D) wheel 
A) interpersonal 
B) all- channel 
C) circle 
D) wheel

Question 14

Grapevine studies have shown that percent of employees hear about matters first via grapevine rumours.

Accepted Answer

A) 60 
B) 75 
C) 65 
D) 50 
A) 60 
B) 75 
C) 65 
D) 50

Question 15

Feedback determines whether understanding has been achieved.

Accepted Answer

A) True 
 B)False

Question 16

Distinguish between functional conflict and dysfunctional conflict.

Accepted Answer

Some conflicts support the goals of the

Question 17

The function of communication that facilitates decision making is:

Accepted Answer

A) motivation. 
B) information. 
C) control. 
D) emotional expression. 
A) motivation. 
B) information. 
C) control. 
D) emotional expression.

Question 18

The first stage of the conflict process is cognition.

Accepted Answer

A) True 
 B)False

Question 19

In which stage of the conflict process does conflict become visible?

Accepted Answer

A) potential opposition or incompatibility (Stage I) 
B) behaviour (Stage IV) 
C) cognition and personalisation (Stage II) 
D) intentions (Stage III) 
A) potential opposition or incompatibility (Stage I) 
B) behaviour (Stage IV) 
C) cognition and personalisation (Stage II) 
D) intentions (Stage III)

Question 20

occurs when the information we have to work with exceeds our processing capacity.

Accepted Answer

A) Selective processing 
B) Effective communication 
C) Filtering 
D) Information overload 
A) Selective processing 
B) Effective communication 
C) Filtering 
D) Information overload

Facial expressions,physical distance,and looking at your watch are all examples of:

Labour- management negotiations over wages exemplifies:

Wheel networks tend to transfer information at a moderate speed and they result in moderate levels of member satisfaction.

When considering interpersonal communications,the chief means of conveying messages is oral communication.

Discuss the two general approaches to negotiation.

Discuss the five primary conflict- handling intentions.

Which of the following is a stage in the conflict process?

When the information we have to work with exceeds our processing capacity,the result is selective perception.

What are the five steps to use to negotiate a favourable outcome?

The communication network is best illustrated by a self- managed team.

Grapevine studies have shown that percent of employees hear about matters first via grapevine rumours.

Feedback determines whether understanding has been achieved.

Distinguish between functional conflict and dysfunctional conflict.

The function of communication that facilitates decision making is:

The first stage of the conflict process is cognition.

In which stage of the conflict process does conflict become visible?

occurs when the information we have to work with exceeds our processing capacity.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters

Exam 10: Communication and Conflict

Facial expressions,physical distance,and looking at your watch are all examples of:

Labour- management negotiations over wages exemplifies:

Wheel networks tend to transfer information at a moderate speed and they result in moderate levels of member satisfaction.

When considering interpersonal communications,the chief means of conveying messages is oral communication.

Discuss the two general approaches to negotiation.

Discuss the five primary conflict- handling intentions.

Which of the following is a stage in the conflict process?

When the information we have to work with exceeds our processing capacity,the result is selective perception.

What are the five steps to use to negotiate a favourable outcome?

The communication network is best illustrated by a self- managed team.

Grapevine studies have shown that percent of employees hear about matters first via grapevine rumours.

Feedback determines whether understanding has been achieved.

Distinguish between functional conflict and dysfunctional conflict.

The function of communication that facilitates decision making is:

The first stage of the conflict process is cognition.

In which stage of the conflict process does conflict become visible?

occurs when the information we have to work with exceeds our processing capacity.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters