Question 1

The informal communication network is called the:

Accepted Answer

A) grapevine. 
B) chain. 
C) all- network. 
D) gossip monger. 
A) grapevine. 
B) chain. 
C) all- network. 
D) gossip monger.

Question 2

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. In the communication process,Mary is:

Accepted Answer

A) the source. 
B) the message. 
C) the receiver. 
D) the channel. 
A) the source. 
B) the message. 
C) the receiver. 
D) the channel.

Question 3

Conflict is functional if it:

Accepted Answer

A) acts to dissolve common ties. 
B) improves the quality of decisions. 
C) provides a medium through which problems can be aired. 
D) fosters an environment of self- evaluation and change. 
A) acts to dissolve common ties. 
B) improves the quality of decisions. 
C) provides a medium through which problems can be aired. 
D) fosters an environment of self- evaluation and change.

Question 4

When all communication is channelled through the supervisor,a communication network exists.

Accepted Answer

A) circle 
B) directional 
C) wheel 
D) lateral 
A) circle 
B) directional 
C) wheel 
D) lateral

Question 5

The two dimensions of conflict- handling orientations are:

Accepted Answer

A) reliability and awareness. 
B) awareness and assertiveness. 
C) cooperativeness and assertiveness. 
D) independence and interdependence. 
A) reliability and awareness. 
B) awareness and assertiveness. 
C) cooperativeness and assertiveness. 
D) independence and interdependence.

Question 6

Filtering,selective perception,and language are all potential barriers to effective communication.

Accepted Answer

A) True 
 B)False

Question 7

The presence of conditions that create opportunities for conflict to arise is the stage of the conflict process.

Accepted Answer

A) cognition 
B) vision 
C) intentions 
D) potential opposition 
A) cognition 
B) vision 
C) intentions 
D) potential opposition

Question 8

Formal channels traditionally follow the within the organisation.

Accepted Answer

A) authority chain 
B) grapevine 
C) nonverbal messages 
D) informal channels 
A) authority chain 
B) grapevine 
C) nonverbal messages 
D) informal channels

Question 9

What are the five stages of the conflict process?

Accepted Answer

The conflict process can be seen as comp

Question 10

All- channel networks result in the greatest member satisfaction

Accepted Answer

A) True 
 B)False

Question 11

Explain the concept of nonverbal communication.

Accepted Answer

Nonverbal communication includes body mo

Question 12

Research indicates that poor communication is probably the most frequently cited source of interpersonal conflict.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the three general categories of conditions which may be the sources of conflict.

Accepted Answer

The three general categories of conditio

Question 14

conflict supports the goals of the group and improves its performance.

Accepted Answer

A) Informal 
B) Dysfunctional 
C) Functional 
D) Formal 
A) Informal 
B) Dysfunctional 
C) Functional 
D) Formal

Question 15

The grapevine is:

Accepted Answer

A) controlled by management. 
B) perceived by most employees as being more reliable than formal communication issued by top management. 
C) Rarely found in organisations. 
D) usually inaccurate. 
A) controlled by management. 
B) perceived by most employees as being more reliable than formal communication issued by top management. 
C) Rarely found in organisations. 
D) usually inaccurate.

Question 16

The presence of conflict is a reliable indicator of a poorly functioning group or organisation.

Accepted Answer

A) True 
 B)False

Question 17

The game "telephone" demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

Accepted Answer

A) potential distortion. 
B) nonverbal cues. 
C) language barriers. 
D) static on the line. 
A) potential distortion. 
B) nonverbal cues. 
C) language barriers. 
D) static on the line.

Question 18

Which of the following is not a stage in the conflict process?

Accepted Answer

A) potential opposition 
B) vision 
C) intentions 
D) cognition 
A) potential opposition 
B) vision 
C) intentions 
D) cognition

Question 19

The first stage of the conflict process is called:

Accepted Answer

A) behaviour. 
B) potential opposition or incompatibility. 
C) outcomes. 
D) cognition and personalisation. 
A) behaviour. 
B) potential opposition or incompatibility. 
C) outcomes. 
D) cognition and personalisation.

Question 20

Zeus Industries sells satellite television systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they want senior managers to hear.Some middle managers are unable to deal with the vast amount of information in this fast- changing industry.The industry has the additional problem of communicating with users of satellite systems who do not understand the specialised technical language of the industry. When subordinates manipulate information so that it will be seen more favourably by their managers,occurs.

Accepted Answer

A) sabotage 
B) feedback 
C) filtering 
D) overload 
A) sabotage 
B) feedback 
C) filtering 
D) overload

The informal communication network is called the:

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. In the communication process,Mary is:

Conflict is functional if it:

When all communication is channelled through the supervisor,a communication network exists.

The two dimensions of conflict- handling orientations are:

Filtering,selective perception,and language are all potential barriers to effective communication.

The presence of conditions that create opportunities for conflict to arise is the stage of the conflict process.

Formal channels traditionally follow the within the organisation.

What are the five stages of the conflict process?

All- channel networks result in the greatest member satisfaction

Explain the concept of nonverbal communication.

Research indicates that poor communication is probably the most frequently cited source of interpersonal conflict.

Discuss the three general categories of conditions which may be the sources of conflict.

conflict supports the goals of the group and improves its performance.

The grapevine is:

The presence of conflict is a reliable indicator of a poorly functioning group or organisation.

The game "telephone" demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

Which of the following is not a stage in the conflict process?

The first stage of the conflict process is called:

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters

Exam 10: Communication and Conflict

The informal communication network is called the:

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. In the communication process,Mary is:

Conflict is functional if it:

When all communication is channelled through the supervisor,a communication network exists.

The two dimensions of conflict- handling orientations are:

Filtering,selective perception,and language are all potential barriers to effective communication.

The presence of conditions that create opportunities for conflict to arise is the stage of the conflict process.

Formal channels traditionally follow the within the organisation.

What are the five stages of the conflict process?

All- channel networks result in the greatest member satisfaction

Explain the concept of nonverbal communication.

Research indicates that poor communication is probably the most frequently cited source of interpersonal conflict.

Discuss the three general categories of conditions which may be the sources of conflict.

conflict supports the goals of the group and improves its performance.

The grapevine is:

The presence of conflict is a reliable indicator of a poorly functioning group or organisation.

The game "telephone" demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

Which of the following is not a stage in the conflict process?

The first stage of the conflict process is called:

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters