Question 1

Certain personality types lead to potential conflict.

Accepted Answer

A) True 
 B)False

Question 2

In one study of the grapevine,it was found that only percent of the executives acted as liaison individuals; that is,passed the information on to more than one other person.

Accepted Answer

A) 20 
B) 10 
C) 25 
D) 15 
A) 20 
B) 10 
C) 25 
D) 15

Question 3

Formal guidelines and authority hierarchies are examples of which function of communication?

Accepted Answer

A) information 
B) interaction 
C) organisation 
D) control 
A) information 
B) interaction 
C) organisation 
D) control

Question 4

Receivers in communication selectively see and hear based on their needs,motivations,experience,background,and other personal characteristics.This is called:

Accepted Answer

A) selective perception. 
B) filtering. 
C) emotions. 
D) language. 
A) selective perception. 
B) filtering. 
C) emotions. 
D) language.

Question 5

When employees are required to follow their job description or to comply with company policies,communication is performing a function.

Accepted Answer

A) information 
B) control 
C) emotional expression 
D) motivation 
A) information 
B) control 
C) emotional expression 
D) motivation

Question 6

The potential for conflict can actually be increased if too much information is communicated.

Accepted Answer

A) True 
 B)False

Question 7

Messages conveyed through facial expressions are:

Accepted Answer

A) paralinguistics. 
B) kinesics. 
C) rumours. 
D) body language. 
A) paralinguistics. 
B) kinesics. 
C) rumours. 
D) body language.

Question 8

Body language tends to make verbal communication much less complicated.

Accepted Answer

A) True 
 B)False

Question 9

One common ingredient in organisations that successfully create functional conflict is that they reward dissent and punish conflict avoiders.

Accepted Answer

A) True 
 B)False

Question 10

Three common small- group networks are chain,wheel,and global.

Accepted Answer

A) True 
 B)False

Question 11

The initiates a message by encoding a thought.

Accepted Answer

A) feedback 
B) receiver 
C) source 
D) channel 
A) feedback 
B) receiver 
C) source 
D) channel

Question 12

The all- channel network rigidly follows the formal chain of command.

Accepted Answer

A) True 
 B)False

Question 13

is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

Accepted Answer

A) Conflict 
B) Power 
C) Consideration 
D) Politics 
A) Conflict 
B) Power 
C) Consideration 
D) Politics

Question 14

What are the four functions of communication?

Accepted Answer

Communication serves four major function

Question 15

Labour and management at DJ Trucking cannot agree upon a contract for the truck drivers.The drivers are threatening to strike and management knows that if a strike occurs that it will be very costly.Each side contends that they are bargaining fairly,but no agreement seems to be possible. Which of the following is a characteristic of distributive bargaining?

Accepted Answer

A) long- term focus 
B) convergent or congruent interests 
C) opposed to each other 
D) I win,you win 
A) long- term focus 
B) convergent or congruent interests 
C) opposed to each other 
D) I win,you win

Question 16

Most formal directives issued by managers to subordinates would follow which communication direction?

Accepted Answer

A) lateral 
B) downward 
C) upward 
D) across 
A) lateral 
B) downward 
C) upward 
D) across

Question 17

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

Accepted Answer

A) feedback. 
B) jargon. 
C) selective perception. 
D) filtering. 
A) feedback. 
B) jargon. 
C) selective perception. 
D) filtering.

Question 18

conflict hinders group performance.

Accepted Answer

A) Formal 
B) Functional 
C) Dysfunctional 
D) Informal 
A) Formal 
B) Functional 
C) Dysfunctional 
D) Informal

Question 19

Formal channels traditionally follow the authority chain within the organisation.

Accepted Answer

A) True 
 B)False

Question 20

To say that all conflict is bad is inappropriate and naíve.

Accepted Answer

A) True 
 B)False

Certain personality types lead to potential conflict.

In one study of the grapevine,it was found that only percent of the executives acted as liaison individuals; that is,passed the information on to more than one other person.

Formal guidelines and authority hierarchies are examples of which function of communication?

Receivers in communication selectively see and hear based on their needs,motivations,experience,background,and other personal characteristics.This is called:

When employees are required to follow their job description or to comply with company policies,communication is performing a function.

The potential for conflict can actually be increased if too much information is communicated.

Messages conveyed through facial expressions are:

Body language tends to make verbal communication much less complicated.

One common ingredient in organisations that successfully create functional conflict is that they reward dissent and punish conflict avoiders.

Three common small- group networks are chain,wheel,and global.

The initiates a message by encoding a thought.

The all- channel network rigidly follows the formal chain of command.

is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

What are the four functions of communication?

Most formal directives issued by managers to subordinates would follow which communication direction?

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

conflict hinders group performance.

Formal channels traditionally follow the authority chain within the organisation.

To say that all conflict is bad is inappropriate and naíve.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters

Exam 10: Communication and Conflict

Certain personality types lead to potential conflict.

In one study of the grapevine,it was found that only percent of the executives acted as liaison individuals; that is,passed the information on to more than one other person.

Formal guidelines and authority hierarchies are examples of which function of communication?

Receivers in communication selectively see and hear based on their needs,motivations,experience,background,and other personal characteristics.This is called:

When employees are required to follow their job description or to comply with company policies,communication is performing a function.

The potential for conflict can actually be increased if too much information is communicated.

Messages conveyed through facial expressions are:

Body language tends to make verbal communication much less complicated.

One common ingredient in organisations that successfully create functional conflict is that they reward dissent and punish conflict avoiders.

Three common small- group networks are chain,wheel,and global.

The initiates a message by encoding a thought.

The all- channel network rigidly follows the formal chain of command.

is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

What are the four functions of communication?

Most formal directives issued by managers to subordinates would follow which communication direction?

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

conflict hinders group performance.

Formal channels traditionally follow the authority chain within the organisation.

To say that all conflict is bad is inappropriate and naíve.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters