Question 1

In multicultural organizations, workforce diversity not only exists but is valued.

Accepted Answer

A) True 
 B)False

Question 2

The ________ is an invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy.

Accepted Answer

A)  span of control 
B)  glass ceiling 
C)  service gap 
D)  value chain 
E)  Gini index 
A)  span of control 
B)  glass ceiling 
C)  service gap 
D)  value chain 
E)  Gini index

Question 3

Under sexual harassment laws in the United States,

Accepted Answer

A)  cases of quid pro quo harassment violate Title VII of the Civil Rights Act of 1964, but instances of hostile environment do not. 
B)  women are protected under Title VII of the Civil Rights Act of 1964 but not men. 
C)  non-gender-related cases, such as a pattern of racial or ethnic slurs, are not covered under the hostile work environment standard. 
D)  the hostile work environment standard can be applied to same-sex harassment cases. 
E)  quid pro quo harassment cases are now more typical than harassment by creating a hostile work environment. 
A)  cases of quid pro quo harassment violate Title VII of the Civil Rights Act of 1964, but instances of hostile environment do not. 
B)  women are protected under Title VII of the Civil Rights Act of 1964 but not men. 
C)  non-gender-related cases, such as a pattern of racial or ethnic slurs, are not covered under the hostile work environment standard. 
D)  the hostile work environment standard can be applied to same-sex harassment cases. 
E)  quid pro quo harassment cases are now more typical than harassment by creating a hostile work environment.

Question 4

The ________ standard applies to same-sex harassment, as well as to non-gender-related cases, such as a pattern of racial or ethnic slurs.

Accepted Answer

A)  quid pro quo 
B)  glass ceiling 
C)  affirmative action 
D)  hostile work environment 
E)  equal employment 
A)  quid pro quo 
B)  glass ceiling 
C)  affirmative action 
D)  hostile work environment 
E)  equal employment

Question 5

________ occurs in a work environment when submission to or rejection of sexual conduct is used as a basis for employment decisions.

Accepted Answer

A)  Sexual harassment 
B)  Nepotism 
C)  Quid pro quo 
D)  Whistleblowing 
E)  Racism 
A)  Sexual harassment 
B)  Nepotism 
C)  Quid pro quo 
D)  Whistleblowing 
E)  Racism

Question 6

The similarity between monolithic organizations and pluralistic organizations is that

Accepted Answer

A)  they do not employ people from minority groups. 
B)  they fully integrate minority group members both formally and informally. 
C)  minority group members tend to be clustered at certain levels in both these organizations. 
D)  discrimination and prejudices are nonexistent in these organizations. 
E)  conflict among groups is very low in these organizations. 
A)  they do not employ people from minority groups. 
B)  they fully integrate minority group members both formally and informally. 
C)  minority group members tend to be clustered at certain levels in both these organizations. 
D)  discrimination and prejudices are nonexistent in these organizations. 
E)  conflict among groups is very low in these organizations.

Question 7

Rosie assigned a newly hired employee, Arjun, to the accounting department because the department needs to work more quickly and accurately. Rosie assumed that the new employee could provide the needed energy. Unfortunately, the other workers seemed to resent Arjun's presence because of his cultural and ethnic background, as well as his language barrier. They have further excluded him from the work group. This has made Arjun's work more difficult because he is not really given the "inside" information needed to perform his work efficiently. ________, one of the challenges of a diversified workforce, appears to be operating most prominently in this scenario.

Accepted Answer

A)  Gender discrimination 
B)  Groupthink 
C)  Lower cohesiveness 
D)  Greater flexibility 
E)  Decentralized decision making 
A)  Gender discrimination 
B)  Groupthink 
C)  Lower cohesiveness 
D)  Greater flexibility 
E)  Decentralized decision making

Question 8

Tying the employee training to specific, measurable business goals ________ its usefulness and makes it easier to assess.

Accepted Answer

A)  compresses 
B)  increases 
C)  reduces 
D)  escalates 
E)  diminishes 
A)  compresses 
B)  increases 
C)  reduces 
D)  escalates 
E)  diminishes

Question 9

In today's service and technology economy, more positions require

Accepted Answer

A)  physical strength and stamina. 
B)  skill in a trade. 
C)  a college education and even a graduate or professional degree. 
D)  a technical certificate and a bonding license. 
E)  soft skills. 
A)  physical strength and stamina. 
B)  skill in a trade. 
C)  a college education and even a graduate or professional degree. 
D)  a technical certificate and a bonding license. 
E)  soft skills.

Question 10

Gail was recently denied a promotion at her job. She was told that management was looking for someone who was more aggressive to fill the position. Gail's coworkers were surprised by the management's decision because she had a reputation for "getting things done." Gail later overheard one of the managers saying that he did not believe she was committed to her career because "she is a typical woman." This instance exemplifies the problem of ________ associated with a diverse workforce.

Accepted Answer

A)  stereotyping 
B)  groupthink 
C)  affirmative action 
D)  free riding 
E)  social loafing 
A)  stereotyping 
B)  groupthink 
C)  affirmative action 
D)  free riding 
E)  social loafing

Question 11

Companies with a reputation for providing opportunities for diverse employees will have an advantage in the labor market.

Accepted Answer

A) True 
 B)False

Question 12

Jamal, Operations Manager at SigmaRight Manufacturing, confidentially told his peer, "James may not be as physically able as my other employees, but he can be counted upon to do his work, he rarely misses a day, and he is a loyal and committed employee." James is likely a ________ employee.

Accepted Answer

A)  disabled 
B)  part-time 
C)  male 
D)  young 
E)  older 
A)  disabled 
B)  part-time 
C)  male 
D)  young 
E)  older

Question 13

Bradley Technologies opened a branch office in Taiwan a year ago. Vice President Joseph Milhouse, of International Operations, is based in Chicago, and he has selected Bill Smythe, his top subordinate in Chicago, to head up the new office. Joseph is now disappointed that the Taiwan operation was not thriving yet; Bill had just not been successful in developing relationships with potential clients. Joseph wondered if, instead of sending a(n) ________ from the United States to lead the office, he should have heeded the advice of his Taiwanese agent, who had recommended that Joseph hire a native Taiwanese to lead the office.

Accepted Answer

A)  third-country national 
B)  host-country national 
C)  second-country national 
D)  inpatriate 
E)  expatriate 
A)  third-country national 
B)  host-country national 
C)  second-country national 
D)  inpatriate 
E)  expatriate

Question 14

Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as accommodating the needs of individuals with disabilities are all efforts toward

Accepted Answer

A)  creating a homogeneous employee population. 
B)  limiting structural integration. 
C)  facilitating groupthink within the organization. 
D)  cultivating a monolithic organization. 
E)  making systems accommodation to cultivate a diverse workforce. 
A)  creating a homogeneous employee population. 
B)  limiting structural integration. 
C)  facilitating groupthink within the organization. 
D)  cultivating a monolithic organization. 
E)  making systems accommodation to cultivate a diverse workforce.

Question 15

Using examples, explain the five core values that most people embrace.

Accepted Answer

Research suggests that regardl

Question 16

In Charleston, South Carolina, about one-fifth of the city's population consisted of various ethnic minorities, but only 12 percent of the employees hired in the public sector were minorities. The city government responded to this issue by increasing minority group members' participation in public contracts. This special program taken up by the government authorities is an example of

Accepted Answer

A)  affirmative action. 
B)  the glass ceiling. 
C)  nepotism. 
D)  ethnocentrism. 
E)  crowdsourcing. 
A)  affirmative action. 
B)  the glass ceiling. 
C)  nepotism. 
D)  ethnocentrism. 
E)  crowdsourcing.

Question 17

List the traits that are typically associated with candidates who are likely to succeed in a global environment.

Accepted Answer

A few traits that may be associated with

Question 18

Explain the different types of organizations that result from prevailing assumptions about people and cultures. Compare and contrast how minorities are treated in each case.

Accepted Answer

A monolithic organization has very littl

Question 19

A multicultural organization is best defined as an organization

Accepted Answer

A)  in which diversity not only exists but is valued. 
B)  with a homogeneous employee population. 
C)  that is marked by a presence of prejudice and discrimination. 
D)  that lacks cultural integration. 
E)  that is marked by high levels of intergroup conflicts. 
A)  in which diversity not only exists but is valued. 
B)  with a homogeneous employee population. 
C)  that is marked by a presence of prejudice and discrimination. 
D)  that lacks cultural integration. 
E)  that is marked by high levels of intergroup conflicts.

Question 20

Stereotypes can cost the organization dearly by stifling employees' ambition so that they don't fully contribute.

Accepted Answer

A) True 
 B)False

In multicultural organizations, workforce diversity not only exists but is valued.

The ________ is an invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy.

Under sexual harassment laws in the United States,

The ________ standard applies to same-sex harassment, as well as to non-gender-related cases, such as a pattern of racial or ethnic slurs.

________ occurs in a work environment when submission to or rejection of sexual conduct is used as a basis for employment decisions.

The similarity between monolithic organizations and pluralistic organizations is that

Tying the employee training to specific, measurable business goals ________ its usefulness and makes it easier to assess.

In today's service and technology economy, more positions require

Companies with a reputation for providing opportunities for diverse employees will have an advantage in the labor market.

Jamal, Operations Manager at SigmaRight Manufacturing, confidentially told his peer, "James may not be as physically able as my other employees, but he can be counted upon to do his work, he rarely misses a day, and he is a loyal and committed employee." James is likely a ________ employee.

Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as accommodating the needs of individuals with disabilities are all efforts toward

Using examples, explain the five core values that most people embrace.

List the traits that are typically associated with candidates who are likely to succeed in a global environment.

Explain the different types of organizations that result from prevailing assumptions about people and cultures. Compare and contrast how minorities are treated in each case.

A multicultural organization is best defined as an organization

Stereotypes can cost the organization dearly by stifling employees' ambition so that they don't fully contribute.

Managing in a Global World

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters

Exam 9: Managing Diversity and Inclusion

In multicultural organizations, workforce diversity not only exists but is valued.

The ________ is an invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy.

Under sexual harassment laws in the United States,

The ________ standard applies to same-sex harassment, as well as to non-gender-related cases, such as a pattern of racial or ethnic slurs.

________ occurs in a work environment when submission to or rejection of sexual conduct is used as a basis for employment decisions.

The similarity between monolithic organizations and pluralistic organizations is that

Tying the employee training to specific, measurable business goals ________ its usefulness and makes it easier to assess.

In today's service and technology economy, more positions require

Companies with a reputation for providing opportunities for diverse employees will have an advantage in the labor market.

Jamal, Operations Manager at SigmaRight Manufacturing, confidentially told his peer, "James may not be as physically able as my other employees, but he can be counted upon to do his work, he rarely misses a day, and he is a loyal and committed employee." James is likely a ________ employee.

Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as accommodating the needs of individuals with disabilities are all efforts toward

Using examples, explain the five core values that most people embrace.

List the traits that are typically associated with candidates who are likely to succeed in a global environment.

Explain the different types of organizations that result from prevailing assumptions about people and cultures. Compare and contrast how minorities are treated in each case.

A multicultural organization is best defined as an organization

Stereotypes can cost the organization dearly by stifling employees' ambition so that they don't fully contribute.

Managing in a Global World

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters