Exam 9: Managing Diversity and Inclusion

Sarah, department manager at RRE Corporation, met with her division manager and told him, "As is common with many working women, I carry the bulk of family responsibilities. And that puts me at a disadvantage when my employer expects employees, especially managers like me, to put in long hours and sacrifice our personal lives. I would like to propose that RRE ________."

Bradley Technologies is opening a branch office in Taiwan. The responsibility for staffing this office falls to Joseph Milhouse, Vice President of International Operations, based in Chicago. Joseph has decided to enlist the help of a Taiwan-based agent, Peter Liu, to help him fill several open positions in the new office. Peter advises Joseph to fill the positions with ________, in other words, native Taiwanese because they will better understand how to conduct business with clients in Taiwan.

"We are certainly in a better position in terms of diversity management than we were five years ago," said Patricia Collins-Jones, CEO of BetterFit, Inc. "We certainly have a more diverse employee population, and we have taken steps to involve people from different backgrounds in our business operations. However, I expect us to do more. We must be an organization where diversity not only exists, but is valued. We must ________."

Define sexual harassment and describe the two categories with examples.

Both categories of harassment, quid pro quo and hostile environment, violate ________, regardless of the sex of the harasser and the victim.

Sandra Stone, Vice President of International Operations for Global Apparel Corporation, was working with her subordinate, Pete Thompson, to plan for his upcoming 18-month overseas assignment to the firm's new office in Rome. Based upon her experience with previous failed overseas assignments, she was taking steps to avoid another failure. Therefore, one of the key features of Sandra's plan for Pete was to

Lester tells his human resources manager, "Mr. Josephs, my boss, Sandra Elkins, has been flirting with me for a few weeks, but I've been politely laughing off her comments. Today she told me that, of the six workers in her group, she can only promote one. She added that she would look upon me favorably for promotion if I'd go on a business trip with her this weekend." A proper response from Mr. Josephs would be,

In monolithic organizations,

________ are parent-company nationals who are sent to work at a foreign subsidiary.

When miscommunication and stress reduce cohesiveness, it is most likely that

Permitting older employees to work fewer hours per week as a strategy to attract and retain these experienced people is an effort toward

Typically, diversity training has two components:

To correct the past exclusion of women and minorities, companies introduced ________, which meant they would use special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.

Deborah Patterson, CEO of MakeGood Inc., said to her vice president of international operations, Stu Linkletter, "Bob has been managing our Tokyo branch office for two years. As you know, the costs that we are incurring for Bob's and his family's relocation and in-country support are tremendous-living expenses for his family, transportation, escalated salary, private education for his children, and trips home, just to name a few. What is our current staffing plan?" Stu replied, "Bob has been training Kyoshi Tanaka to take over as branch manager, so that Bob can come back to headquarters. That will help with customer relations and will significantly reduce our costs. For many reasons, it makes sense for a(n) ________ to manage our Tokyo operations."

Discuss how culture plays out in terms of ethical behavior. What can organizations do to manage these issues more effectively?

An organization that has the least structural integration of diverse workers is

Retaining good workers, irrespective of their diverse backgrounds, is becoming increasingly important because

In moving from domestic to international management, managers need to develop a ________ portfolio of behaviors and the capacity to adjust their behavior for a particular situation.

Awareness building in diversity training is designed to

"Juan, I'm sure glad that I hired you, Rita, Jesus, and Adriana-the first Hispanic employees in our small firm," said Randy, owner of SureFire Pest Control. "You and your colleagues have shown that a ________ provides greater knowledge of ________. As a result, we have been able to design products, services, and marketing campaigns to meet our Hispanic customers' needs."