Question 1

________ organizations place the greatest value on cultural diversity and address the cultural aspects of integration.

Accepted Answer

A)  Monolithic 
B)  Multicultural 
C)  Homogenous 
D)  Pluralistic 
E)  Ethnocentric 
A)  Monolithic 
B)  Multicultural 
C)  Homogenous 
D)  Pluralistic 
E)  Ethnocentric

Question 2

________ diversity promotes creativity and innovation because employees from different backgrounds hold different perspectives.

Accepted Answer

A)  Work team 
B)  Management team 
C)  Interview team 
D)  Customer base 
E)  Supplier base 
A)  Work team 
B)  Management team 
C)  Interview team 
D)  Customer base 
E)  Supplier base

Question 3

Henri Dubois, five-year management trainee in Brown Company's office in Paris, is scheduled to work a two-year assignment in the Houston office. His Houston supervisor, Laurie Burns, is aware of various work-related differences between French/European and American professional cultures, so she is planning accordingly. One of the ways that she is planning to deal with these differences is

Accepted Answer

A)  to "throw him in to the deep end" by having him experience American business meetings without any up-front coaching. 
B)  to reinforce her expectation that Henri will immediately embrace an American workaholic schedule, including work on weekends. 
C)  to avoid face-to-face conversations with Henri in favor of heavy email communication. 
D)  to assign Peter Adams, Vice President of Production, as Henri's mentor, given Henri's respect for wisdom gained through experience. 
E)  to lavish positive feedback and praise on Henri, far in excess of what he would be comfortable with if working in his Paris office. 
A)  to "throw him in to the deep end" by having him experience American business meetings without any up-front coaching. 
B)  to reinforce her expectation that Henri will immediately embrace an American workaholic schedule, including work on weekends. 
C)  to avoid face-to-face conversations with Henri in favor of heavy email communication. 
D)  to assign Peter Adams, Vice President of Production, as Henri's mentor, given Henri's respect for wisdom gained through experience. 
E)  to lavish positive feedback and praise on Henri, far in excess of what he would be comfortable with if working in his Paris office.

Question 4

Discuss the problem of sexual harassment at the workplace. What can organizations do to manage this problem?

Accepted Answer

Answers may vary. Any form of unwelcome

Question 5

________ occurs when unwelcome sexual conduct has the purpose or effect of unreasonably interfering with job performance.

Accepted Answer

A)  Social loafing 
B)  Class action 
C)  Hostile environment 
D)  Free riding 
E)  Affirmative action 
A)  Social loafing 
B)  Class action 
C)  Hostile environment 
D)  Free riding 
E)  Affirmative action

Question 6

________ is most likely to help employers in preventing an exodus of talent, and retaining skilled and knowledgeable older workers.

Accepted Answer

A)  Emphasis on physical effort 
B)  Introduction of phased retirement programs 
C)  Micromanagement of older employees 
D)  Increase in the number of work hours 
E)  Limited training for older employees 
A)  Emphasis on physical effort 
B)  Introduction of phased retirement programs 
C)  Micromanagement of older employees 
D)  Increase in the number of work hours 
E)  Limited training for older employees

Question 7

Even when managers do not themselves engage in ________, if they fail to prevent it or to take appropriate action after receiving legitimate complaints about it, they may still be held liable, along with their companies, if a lawsuit is filed.

Accepted Answer

A)  harassment 
B)  discrimination 
C)  discipline practices 
D)  complaining 
E)  whistleblowing 
A)  harassment 
B)  discrimination 
C)  discipline practices 
D)  complaining 
E)  whistleblowing

Question 8

List some of the tools that organizations can use to make the most of its diverse workforce.

Accepted Answer

An organization's plans for becoming mul

Question 9

Future trends in the U.S. labor force include a(n) ________ labor force.

Accepted Answer

A)  smaller 
B)  inexperienced 
C)  more homogenous 
D)  younger 
E)  less specialized 
A)  smaller 
B)  inexperienced 
C)  more homogenous 
D)  younger 
E)  less specialized

Question 10

When employees believe that their differences are not merely tolerated but valued, they are likely to

Accepted Answer

A)  succumb to groupthink. 
B)  practice free riding. 
C)  become more loyal. 
D)  become more rigid. 
E)  become less productive. 
A)  succumb to groupthink. 
B)  practice free riding. 
C)  become more loyal. 
D)  become more rigid. 
E)  become less productive.

Question 11

Charlie, a new frontline supervisor at Art Foods, was surprised to hear that diversity refers to far more than skin color and gender. His boss, Barbara, a long-time department head, told Charlie, "Managing a diverse workforce is rewarding and challenging at the same time. Remember that diversity refers to far more than skin color and gender. Diversity also refers to ________."

Accepted Answer

A)  religious affiliation, age, disability status, military experience, and sexual orientation 
B)  religious affiliation, age, disability status, home ownership, and sexual orientation 
C)  educational level, political party, age, disability status, and sexual orientation 
D)  religious affiliation, political party, age, disability status, and sexual orientation 
E)  educational level, age, disability status, athletic ability, and sexual orientation 
A)  religious affiliation, age, disability status, military experience, and sexual orientation 
B)  religious affiliation, age, disability status, home ownership, and sexual orientation 
C)  educational level, political party, age, disability status, and sexual orientation 
D)  religious affiliation, political party, age, disability status, and sexual orientation 
E)  educational level, age, disability status, athletic ability, and sexual orientation

Question 12

What are the advantages that managing a diverse workforce present?

Accepted Answer

Managing a diverse workforce presents ma

Question 13

The difference between pluralistic organizations and multicultural organizations is that pluralistic organizations

Accepted Answer

A)  have much more structural integration. 
B)  do not use an affirmative action approach. 
C)  are marked by an absence of discrimination and prejudice. 
D)  fail to address cultural integration. 
E)  are marked by lower levels of intergroup conflict. 
A)  have much more structural integration. 
B)  do not use an affirmative action approach. 
C)  are marked by an absence of discrimination and prejudice. 
D)  fail to address cultural integration. 
E)  are marked by lower levels of intergroup conflict.

Question 14

At the annual Executive Women in Technology Conference, Patty told Marge, "In our firm, women still earn less, on average, than men. But the ________ is ________, especially for younger women,

Accepted Answer

A)  service gap; widening 
B)  pay gap; closing 
C)  service gap; closing 
D)  pay gap; widening 
E)  pay gap; too small to measure 
A)  service gap; widening 
B)  pay gap; closing 
C)  service gap; closing 
D)  pay gap; widening 
E)  pay gap; too small to measure

Question 15

A diverse workforce is ________ to succumb to groupthink.

Accepted Answer

A)  less likely 
B)  more likely 
C)  not at all likely 
D)  extremely likely 
E)  unable 
A)  less likely 
B)  more likely 
C)  not at all likely 
D)  extremely likely 
E)  unable

Question 16

________ are individuals from a country other than the home country or the host country of an overseas subsidiary.

Accepted Answer

A)  Category captains 
B)  Third-country nationals 
C)  Parent-country nationals 
D)  Inpatriates 
E)  Expatriates 
A)  Category captains 
B)  Third-country nationals 
C)  Parent-country nationals 
D)  Inpatriates 
E)  Expatriates

Question 17

________ is an effective practice in cultivating a diverse workforce within an organization.

Accepted Answer

A)  Facilitating groupthink within the organization 
B)  Limiting the work of managing diversity to top management alone 
C)  Expecting minority group members to adopt the norms of the majority to survive 
D)  Offering flexible work schedules and arrangements 
E)  Keeping minority group members away from the informal network 
A)  Facilitating groupthink within the organization 
B)  Limiting the work of managing diversity to top management alone 
C)  Expecting minority group members to adopt the norms of the majority to survive 
D)  Offering flexible work schedules and arrangements 
E)  Keeping minority group members away from the informal network

Question 18

________ is the disorientation and stress associated with being in a foreign environment.

Accepted Answer

A)  Ethical lapse 
B)  Polycentrism 
C)  Culture shock 
D)  Relativism 
E)  Fundamental attribution error 
A)  Ethical lapse 
B)  Polycentrism 
C)  Culture shock 
D)  Relativism 
E)  Fundamental attribution error

Question 19

Sylvia has recently been denied a promotion. This is the third time she was turned down for a promotion despite excellent performance reviews. Her manager assures her that she was qualified for the promotion but "that's just the way things go." After this latest disappointment, Sylvia did an in-depth research on the history of her company. She found that only two women candidates had been promoted to upper management positions in the company's entire history. ________ is the factor that is most likely obstructing Sylvia's career growth.

Accepted Answer

A)  A diversity-oriented employer 
B)  A wide span of control 
C)  The glass-ceiling effect 
D)  The black-swan effect 
E)  An affirmative action 
A)  A diversity-oriented employer 
B)  A wide span of control 
C)  The glass-ceiling effect 
D)  The black-swan effect 
E)  An affirmative action

Question 20

Darren was offered a promotion in exchange for a date with his supervisor. He was upset as he had no interest in dating her, yet he agreed because he really wanted the promotion. This is an example of

Accepted Answer

A)  social loafing. 
B)  performance reciprocity. 
C)  quid pro quo harassment. 
D)  whistleblowing. 
E)  sugging. 
A)  social loafing. 
B)  performance reciprocity. 
C)  quid pro quo harassment. 
D)  whistleblowing. 
E)  sugging.

________ organizations place the greatest value on cultural diversity and address the cultural aspects of integration.

________ diversity promotes creativity and innovation because employees from different backgrounds hold different perspectives.

Discuss the problem of sexual harassment at the workplace. What can organizations do to manage this problem?

________ occurs when unwelcome sexual conduct has the purpose or effect of unreasonably interfering with job performance.

________ is most likely to help employers in preventing an exodus of talent, and retaining skilled and knowledgeable older workers.

Even when managers do not themselves engage in ________, if they fail to prevent it or to take appropriate action after receiving legitimate complaints about it, they may still be held liable, along with their companies, if a lawsuit is filed.

List some of the tools that organizations can use to make the most of its diverse workforce.

Future trends in the U.S. labor force include a(n) ________ labor force.

When employees believe that their differences are not merely tolerated but valued, they are likely to

What are the advantages that managing a diverse workforce present?

The difference between pluralistic organizations and multicultural organizations is that pluralistic organizations

At the annual Executive Women in Technology Conference, Patty told Marge, "In our firm, women still earn less, on average, than men. But the is , especially for younger women,

A diverse workforce is ________ to succumb to groupthink.

________ are individuals from a country other than the home country or the host country of an overseas subsidiary.

________ is an effective practice in cultivating a diverse workforce within an organization.

________ is the disorientation and stress associated with being in a foreign environment.

Darren was offered a promotion in exchange for a date with his supervisor. He was upset as he had no interest in dating her, yet he agreed because he really wanted the promotion. This is an example of

Managing in a Global World

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters

Exam 9: Managing Diversity and Inclusion

________ organizations place the greatest value on cultural diversity and address the cultural aspects of integration.

________ diversity promotes creativity and innovation because employees from different backgrounds hold different perspectives.

Discuss the problem of sexual harassment at the workplace. What can organizations do to manage this problem?

________ occurs when unwelcome sexual conduct has the purpose or effect of unreasonably interfering with job performance.

________ is most likely to help employers in preventing an exodus of talent, and retaining skilled and knowledgeable older workers.

Even when managers do not themselves engage in ________, if they fail to prevent it or to take appropriate action after receiving legitimate complaints about it, they may still be held liable, along with their companies, if a lawsuit is filed.

List some of the tools that organizations can use to make the most of its diverse workforce.

Future trends in the U.S. labor force include a(n) ________ labor force.

When employees believe that their differences are not merely tolerated but valued, they are likely to

What are the advantages that managing a diverse workforce present?

The difference between pluralistic organizations and multicultural organizations is that pluralistic organizations

At the annual Executive Women in Technology Conference, Patty told Marge, "In our firm, women still earn less, on average, than men. But the ________ is ________, especially for younger women,

A diverse workforce is ________ to succumb to groupthink.

________ are individuals from a country other than the home country or the host country of an overseas subsidiary.

________ is an effective practice in cultivating a diverse workforce within an organization.

________ is the disorientation and stress associated with being in a foreign environment.

Darren was offered a promotion in exchange for a date with his supervisor. He was upset as he had no interest in dating her, yet he agreed because he really wanted the promotion. This is an example of

Managing in a Global World

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters

At the annual Executive Women in Technology Conference, Patty told Marge, "In our firm, women still earn less, on average, than men. But the is , especially for younger women,