Exam 8: Managing Human Resources

Fred received an offer of employment from Major Walker, his potential supervisor at the Department of Defense, contingent upon Fred's successful passing of a ________. When he called Major Walker to ask about this requirement, Major Walker said, "Fred, it is a frequently used as part of the employee selection process. Many federal agencies and private U.S. employers use it."

A(n) ________ is a managerial performance test in which candidates participate in a variety of exercises and situations.

In collective bargaining, workers are paid while they are on strike.

Tony, the human resources manager for TopShelf Beverages, is confidentially working with line managers to lay off a significant portion of the work force, while simultaneously processing generous retention bonuses and sizeable salary increases for top executives, one of whom Tony is also investigating for corrupt management practices. Feeling conflicted, Tony remembers that human resources managers typically face greater ________ challenges than other managers.

Which type of training familiarizes new employees with their jobs, work units, and the organization in general?

A(n) ________ refers to a situation wherein workers go on strike to compel employers to agree to their terms.

Outplacement is

What are the advantages of structured interviews?

Two years ago, Lynn hired 15 new people into her department. Since their hire, they have undergone training, development, performance appraisals, and compensation review/reward. Now it is time to evaluate ________, in terms of productivity, quality, innovation, satisfaction, turnover, absenteeism, health, and other factors.

A 360-degree appraisal is the process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance. In this process, feedback is obtained from multiple sources except for

In the context of incentive systems, ________ reward employees for increasing productivity or saving money in areas under their direct control.

In the context of selection methods, personality tests

The selection technique that involves asking each applicant the same questions and comparing their responses to a standardized set of answers is a(n) ________ interview.

In the context of training methods, ________ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills.

You are a manager at an accounting firm. How would you develop an effective coaching program?

Jake, machinist at Loki Manufacturing, exclaimed to his coworker, "Pete! Great news! The union won the election! That means that management and the union, representing us, are legally required to ________."

A company wants to hire a model to appear in a television ad to promote its products. Prospective candidates have been asked to audition so that the company can choose the most suitable person. The candidates are being subjected to a(n) ________ test.

Carrie, a human resources consultant to Fortune 500 firms, told her client, "Decades-long forecasts of an increasingly diverse workforce have become fact. Today, applicants to your open positions are much more likely to represent diversity, including ________, minorities, and disabled workers."

In the context of selection techniques, what is validity? Describe the different types of validity.

When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n)