Question 1

________ tests are administered by employers to assess the honesty of a job candidate.

Accepted Answer

A)  Behavioral 
B)  Personality 
C)  Performance 
D)  Integrity 
E)  Situational 
A)  Behavioral 
B)  Personality 
C)  Performance 
D)  Integrity 
E)  Situational

Question 2

In the context of strategic human resources management, well-chosen, motivated people are easy to imitate.

Accepted Answer

A) True 
 B)False

Question 3

________ refers to laying off large numbers of managerial and other employees.

Accepted Answer

A)  Downsizing 
B)  Outplacement 
C)  Employment-at-will 
D)  Termination 
E)  Recruitment 
A)  Downsizing 
B)  Outplacement 
C)  Employment-at-will 
D)  Termination 
E)  Recruitment

Question 4

"Boy, that was a stressful interview," said Bobby. "The hiring manager's toughest question was, 'What conflict have you encountered in the workplace, and how did you resolve it?" Bobby just experienced a ________ interview.

Accepted Answer

A)  behavioural description 
B)  background 
C)  situational 
D)  strategic 
E)  personality 
A)  behavioural description 
B)  background 
C)  situational 
D)  strategic 
E)  personality

Question 5

Sam's boss tells him, "Sam, you're still new to management, especially people management. Always remember that your people can really deliver a competitive advantage when

Accepted Answer

A)  their talents can be combined rapidly to work collaboratively on new assignments." 
B)  they do not provide something unique to customers." 
C)  they are easy to imitate." 
D)  they can increase costs." 
E)  they cannot be trained." 
A)  their talents can be combined rapidly to work collaboratively on new assignments." 
B)  they do not provide something unique to customers." 
C)  they are easy to imitate." 
D)  they can increase costs." 
E)  they cannot be trained."

Question 6

Manuel, a frontline business manager, was thrilled to be accepted into Ward Corporation's ________ program, part of the company's management development program. He knew that this would significantly broaden his experience and improve his skills, because he would spend six months in each of the following departments: procurement, invoicing, treasury, and audit.

Accepted Answer

A)  job rotation 
B)  role-playing 
C)  vestibule training 
D)  behavior modelling 
E)  lecture training 
A)  job rotation 
B)  role-playing 
C)  vestibule training 
D)  behavior modelling 
E)  lecture training

Question 7

Employers prefer external recruiting by newspaper advertisements to other methods.

Accepted Answer

A) True 
 B)False

Question 8

The four steps in a training program include, in order,

Accepted Answer

A)  needs assessment, benchmarking, program design, and evaluation of effectiveness. 
B)  benchmarking, program design, methods/locations decision-making, and evaluation of effectiveness. 
C)  needs assessment, program design, methods/locations decision-making, and evaluation of effectiveness. 
D)  needs assessment, environmental scanning, program design, and evaluation of effectiveness. 
E)  six needs assessment, job rotation, program design, and evaluation of effectiveness. 
A)  needs assessment, benchmarking, program design, and evaluation of effectiveness. 
B)  benchmarking, program design, methods/locations decision-making, and evaluation of effectiveness. 
C)  needs assessment, program design, methods/locations decision-making, and evaluation of effectiveness. 
D)  needs assessment, environmental scanning, program design, and evaluation of effectiveness. 
E)  six needs assessment, job rotation, program design, and evaluation of effectiveness.

Question 9

Claire, engineering manager at Farley Corporation, was delighted to hear that her firm had won a big project requiring a lot of engineering-more engineering than her current staff could perform. Before she called the human resources department to enlist their help in identifying candidates to fill new positions, she first engaged in some human resources planning. Therefore, she met with her group leaders to determine

Accepted Answer

A)  recruiting, training, and pay requirements. 
B)  performance appraisal needs. 
C)  the right number and types of people needed. 
D)  if the new hires are producing the needed results. 
E)  employee selection approaches. 
A)  recruiting, training, and pay requirements. 
B)  performance appraisal needs. 
C)  the right number and types of people needed. 
D)  if the new hires are producing the needed results. 
E)  employee selection approaches.

Question 10

In the context of performance appraisals, in a(n) ________ technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance.

Accepted Answer

A)  critical incident 
B)  outplacement 
C)  arbitration 
D)  trait appraisal 
E)  results appraisal 
A)  critical incident 
B)  outplacement 
C)  arbitration 
D)  trait appraisal 
E)  results appraisal

Question 11

Human resource planning involves ________ stages.

Accepted Answer

A)  two 
B)  three 
C)  four 
D)  five 
E)  six 
A)  two 
B)  three 
C)  four 
D)  five 
E)  six

Question 12

Tobey and Loy applied for a managerial position with a company. After their interviews, they compared notes and found that they had been asked the same questions. In the context of the given scenario, they had been subjected to a(n) ________ interview.

Accepted Answer

A)  telephone 
B)  panel 
C)  invalid 
D)  structured 
E)  nondirective 
A)  telephone 
B)  panel 
C)  invalid 
D)  structured 
E)  nondirective

Question 13

The programming stage involves

Accepted Answer

A)  hiring and firing employees. 
B)  evaluating employee performance levels. 
C)  determining appropriate automation methods. 
D)  implementing specific activities like recruitment. 
E)  calculating legally justifiable compensation levels. 
A)  hiring and firing employees. 
B)  evaluating employee performance levels. 
C)  determining appropriate automation methods. 
D)  implementing specific activities like recruitment. 
E)  calculating legally justifiable compensation levels.

Question 14

Describe the process used by employees to form unions.

Accepted Answer

The effort to form a union begins when a

Question 15

________ refers to the degree to which a test actually predicts or correlates with job performance.

Accepted Answer

A)  Redundancy 
B)  Criterion-related validity 
C)  Downsizing 
D)  Reliability 
E)  Outplacement 
A)  Redundancy 
B)  Criterion-related validity 
C)  Downsizing 
D)  Reliability 
E)  Outplacement

Question 16

In the context of employee benefits, ________ provides financial support to employees suffering a work-related injury or illness.

Accepted Answer

A)  Social Security 
B)  workers' compensation 
C)  unemployment insurance 
D)  gainsharing 
E)  profit-sharing 
A)  Social Security 
B)  workers' compensation 
C)  unemployment insurance 
D)  gainsharing 
E)  profit-sharing

Question 17

Rick is excited that his engineering staff will soon be very busy, in fact overloaded, with new project work. He immediately begins to review options for addressing his labor deficit, including

Accepted Answer

A)  hiring new employees, demoting current employees so that more attractive positions will be available to new hires, and outsourcing work to contractors. 
B)  hiring new employees, promoting current employees to new positions, and outsourcing work to contractors. 
C)  instituting a hiring freeze, promoting current employees to boost morale, and laying off excess staff. 
D)  hiring new employees, promoting current employees to new positions, and laying off excess staff. 
E)  instituting a hiring freeze, reducing salaries to be cost competitive, and outsourcing work to contractor. 
A)  hiring new employees, demoting current employees so that more attractive positions will be available to new hires, and outsourcing work to contractors. 
B)  hiring new employees, promoting current employees to new positions, and outsourcing work to contractors. 
C)  instituting a hiring freeze, promoting current employees to boost morale, and laying off excess staff. 
D)  hiring new employees, promoting current employees to new positions, and laying off excess staff. 
E)  instituting a hiring freeze, reducing salaries to be cost competitive, and outsourcing work to contractor.

Question 18

Jules, supervisor at TopAce Manufacturing, burst into his manager's office. Jules said, "Ben, I just got a call from the human resources department. They told me that we were being sued by that woman who interviewed for my open position last month!" Ben asked, "Do you know the reason for the lawsuit?" Jules replied, "She's probably just mad. You see, I had second thoughts about having sent her an offer letter, so I sent a follow-up letter revoking the offer. Then I called her to tell her that I really thought she would be happier somewhere else because women should not work in a manufacturing environment. She's just upset that I didn't hire her." Ben replied, "And with good cause, Jules. What you said is not only entirely inappropriate and untrue, you have violated

Accepted Answer

A)  the Age Discrimination in Employment Act." 
B)  the Worker Adjustment and Retraining Notification Act." 
C)  the Fair Labor Standards Act." 
D)  the Vocational Rehabilitation Act." 
E)  Title VII of the 1964 Civil Rights Act." 
A)  the Age Discrimination in Employment Act." 
B)  the Worker Adjustment and Retraining Notification Act." 
C)  the Fair Labor Standards Act." 
D)  the Vocational Rehabilitation Act." 
E)  Title VII of the 1964 Civil Rights Act."

Question 19

________ is reviewed during the human resources environmental scanning process.

Accepted Answer

A)  Employee recruitment 
B)  Performance appraisal 
C)  Demand forecast 
D)  Job analysis 
E)  Legislation 
A)  Employee recruitment 
B)  Performance appraisal 
C)  Demand forecast 
D)  Job analysis 
E)  Legislation

Question 20

________ is an analysis identifying the jobs, people, and departments for which training is necessary.

Accepted Answer

A)  Development 
B)  Performance appraisal 
C)  Outplacement 
D)  Needs assessment 
E)  Programming 
A)  Development 
B)  Performance appraisal 
C)  Outplacement 
D)  Needs assessment 
E)  Programming

________ tests are administered by employers to assess the honesty of a job candidate.

In the context of strategic human resources management, well-chosen, motivated people are easy to imitate.

________ refers to laying off large numbers of managerial and other employees.

"Boy, that was a stressful interview," said Bobby. "The hiring manager's toughest question was, 'What conflict have you encountered in the workplace, and how did you resolve it?" Bobby just experienced a ________ interview.

Sam's boss tells him, "Sam, you're still new to management, especially people management. Always remember that your people can really deliver a competitive advantage when

Employers prefer external recruiting by newspaper advertisements to other methods.

The four steps in a training program include, in order,

In the context of performance appraisals, in a(n) ________ technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance.

Human resource planning involves ________ stages.

Tobey and Loy applied for a managerial position with a company. After their interviews, they compared notes and found that they had been asked the same questions. In the context of the given scenario, they had been subjected to a(n) ________ interview.

The programming stage involves

Describe the process used by employees to form unions.

________ refers to the degree to which a test actually predicts or correlates with job performance.

In the context of employee benefits, ________ provides financial support to employees suffering a work-related injury or illness.

Rick is excited that his engineering staff will soon be very busy, in fact overloaded, with new project work. He immediately begins to review options for addressing his labor deficit, including

________ is reviewed during the human resources environmental scanning process.

________ is an analysis identifying the jobs, people, and departments for which training is necessary.

Managing in a Global World

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Diversity and Inclusion

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters

Exam 8: Managing Human Resources

________ tests are administered by employers to assess the honesty of a job candidate.

In the context of strategic human resources management, well-chosen, motivated people are easy to imitate.

________ refers to laying off large numbers of managerial and other employees.

"Boy, that was a stressful interview," said Bobby. "The hiring manager's toughest question was, 'What conflict have you encountered in the workplace, and how did you resolve it?" Bobby just experienced a ________ interview.

Sam's boss tells him, "Sam, you're still new to management, especially people management. Always remember that your people can really deliver a competitive advantage when

Employers prefer external recruiting by newspaper advertisements to other methods.

The four steps in a training program include, in order,

In the context of performance appraisals, in a(n) ________ technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance.

Human resource planning involves ________ stages.

Tobey and Loy applied for a managerial position with a company. After their interviews, they compared notes and found that they had been asked the same questions. In the context of the given scenario, they had been subjected to a(n) ________ interview.

The programming stage involves

Describe the process used by employees to form unions.

________ refers to the degree to which a test actually predicts or correlates with job performance.

In the context of employee benefits, ________ provides financial support to employees suffering a work-related injury or illness.

Rick is excited that his engineering staff will soon be very busy, in fact overloaded, with new project work. He immediately begins to review options for addressing his labor deficit, including

________ is reviewed during the human resources environmental scanning process.

________ is an analysis identifying the jobs, people, and departments for which training is necessary.

Managing in a Global World

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Diversity and Inclusion

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters