Question 1

With reference to the language of process maps, a ________ is used whenever processing takes place.

Accepted Answer

A)  circle 
B)  triangle 
C)  diamond 
D)  rectangle 
E)  parallelogram 
A)  circle 
B)  triangle 
C)  diamond 
D)  rectangle 
E)  parallelogram

Question 2

A(n) ________ is used to make decisions based on multiple criteria.

Accepted Answer

A)  tree diagram 
B)  matrix diagram 
C)  interrelationship digraph 
D)  prioritization grid 
E)  affinity diagram 
A)  tree diagram 
B)  matrix diagram 
C)  interrelationship digraph 
D)  prioritization grid 
E)  affinity diagram

Question 3

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their corresponding percentage weights. Option A has ranks as shown in the table below:   What is the importance score sum for option A?

Accepted Answer

A)  1.0 
B)  2.1 
C)  4.2 
D)  8.0 
E)  9.6 
A)  1.0 
B)  2.1 
C)  4.2 
D)  8.0 
E)  9.6

Question 4

The first step in creating a ________ is to state the problem clearly in the head of the fish.

Accepted Answer

A)  control chart 
B)  Pareto chart 
C)  scatter diagram 
D)  cause-and-effect diagram 
E)  histogram 
A)  control chart 
B)  Pareto chart 
C)  scatter diagram 
D)  cause-and-effect diagram 
E)  histogram

Question 5

A(n) ________ is a tool that helps a group converge on a set number of themes or ideas that can be addressed later.

Accepted Answer

A)  tree diagram 
B)  affinity diagram 
C)  prioritization grid 
D)  matrix diagram 
E)  interrelationship digraph 
A)  tree diagram 
B)  affinity diagram 
C)  prioritization grid 
D)  matrix diagram 
E)  interrelationship digraph

Question 6

Histograms are simply graphical representations of data in a pie chart format.

Accepted Answer

A) True 
 B)False

Question 7

The first step in setting up a ________ is to identify common defects occurring in the process.

Accepted Answer

A)  histogram 
B)  Pareto chart 
C)  check sheet 
D)  control chart 
E)  process map 
A)  histogram 
B)  Pareto chart 
C)  check sheet 
D)  control chart 
E)  process map

Question 8

Calculate the number of classes if there are 65 observations in a data set.

Accepted Answer

A)  7 
B)  6 
C)  5 
D)  4 
E)  3 
A)  7 
B)  6 
C)  5 
D)  4 
E)  3

Question 9

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and has ranked the Price criteria as shown in the table below:   What is the final price ranking for alternative B?

Accepted Answer

A)  first 
B)  second 
C)  third 
D)  fourth 
E)  cannot be determined from the information given 
A)  first 
B)  second 
C)  third 
D)  fourth 
E)  cannot be determined from the information given

Question 10

Pareto charts are used to identify and prioritize problems to be solved.

Accepted Answer

A) True 
 B)False

Question 11

The cause-and-effect diagram is also called a(n) ________.

Accepted Answer

A)  fishbone diagram 
B)  tree diagram 
C)  affinity diagram 
D)  matrix diagram 
E)  scatter diagram 
A)  fishbone diagram 
B)  tree diagram 
C)  affinity diagram 
D)  matrix diagram 
E)  scatter diagram

Question 12

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their respective percentage weights as shown in the table below:   What is the percentage weight for the Nutrition criterion?

Accepted Answer

A)  0.10 
B)  0.30 
C)  0.50 
D)  0.70 
E)  0.90 
A)  0.10 
B)  0.30 
C)  0.50 
D)  0.70 
E)  0.90

Question 13

The cause-and-effect diagram is used to move to higher levels of abstraction in solving problems.

Accepted Answer

A) True 
 B)False

Question 14

What is the first step in process mapping?

Accepted Answer

A)  developing a map of the process 
B)  settling on a standard set of process mapping symbols to be used 
C)  reviewing a draft copy of the process map with the employees 
D)  observing the work being performed by shadowing the workers performing the work 
E)  clearly communicating the purpose of the process map to all the individuals involved in the exercise 
A)  developing a map of the process 
B)  settling on a standard set of process mapping symbols to be used 
C)  reviewing a draft copy of the process map with the employees 
D)  observing the work being performed by shadowing the workers performing the work 
E)  clearly communicating the purpose of the process map to all the individuals involved in the exercise

Question 15

In a process map, a rectangle indicates there is a decision to be made.

Accepted Answer

A) True 
 B)False

Question 16

State the importance of balanced scorecards in measuring performance.

Accepted Answer

Balanced scorecards are usually spreadsh

Question 17

________ are simply graphical representations of data in a bar format.

Accepted Answer

A)  Cause-and-effect diagrams 
B)  Process maps 
C)  Histograms 
D)  Scatter plots 
E)  Pareto charts 
A)  Cause-and-effect diagrams 
B)  Process maps 
C)  Histograms 
D)  Scatter plots 
E)  Pareto charts

Question 18

The first step in setting up a ________ is to determine the independent and dependent variables.

Accepted Answer

A)  control chart 
B)  scatter plot 
C)  process map 
D)  histogram 
E)  check sheet 
A)  control chart 
B)  scatter plot 
C)  process map 
D)  histogram 
E)  check sheet

Question 19

What are the steps involved in process mapping?

Accepted Answer

A process map is a picture of a process.

Question 20

________ are used to identify and prioritize problems to be solved.

Accepted Answer

A)  Scatter diagrams 
B)  Histograms 
C)  Control charts 
D)  Cause-and-effect diagrams 
E)  Pareto charts 
A)  Scatter diagrams 
B)  Histograms 
C)  Control charts 
D)  Cause-and-effect diagrams 
E)  Pareto charts

With reference to the language of process maps, a ________ is used whenever processing takes place.

A(n) ________ is used to make decisions based on multiple criteria.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their corresponding percentage weights. Option A has ranks as shown in the table below: What is the importance score sum for option A?

The first step in creating a ________ is to state the problem clearly in the head of the fish.

A(n) ________ is a tool that helps a group converge on a set number of themes or ideas that can be addressed later.

Histograms are simply graphical representations of data in a pie chart format.

The first step in setting up a ________ is to identify common defects occurring in the process.

Calculate the number of classes if there are 65 observations in a data set.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and has ranked the Price criteria as shown in the table below: What is the final price ranking for alternative B?

Pareto charts are used to identify and prioritize problems to be solved.

The cause-and-effect diagram is also called a(n) ________.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their respective percentage weights as shown in the table below: What is the percentage weight for the Nutrition criterion?

The cause-and-effect diagram is used to move to higher levels of abstraction in solving problems.

What is the first step in process mapping?

In a process map, a rectangle indicates there is a decision to be made.

State the importance of balanced scorecards in measuring performance.

________ are simply graphical representations of data in a bar format.

The first step in setting up a ________ is to determine the independent and dependent variables.

What are the steps involved in process mapping?

________ are used to identify and prioritize problems to be solved.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 10: The Tools of Quality

With reference to the language of process maps, a ________ is used whenever processing takes place.

A(n) ________ is used to make decisions based on multiple criteria.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their corresponding percentage weights. Option A has ranks as shown in the table below: What is the importance score sum for option A?

The first step in creating a ________ is to state the problem clearly in the head of the fish.

A(n) ________ is a tool that helps a group converge on a set number of themes or ideas that can be addressed later.

Histograms are simply graphical representations of data in a pie chart format.

The first step in setting up a ________ is to identify common defects occurring in the process.

Calculate the number of classes if there are 65 observations in a data set.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and has ranked the Price criteria as shown in the table below: What is the final price ranking for alternative B?

Pareto charts are used to identify and prioritize problems to be solved.

The cause-and-effect diagram is also called a(n) ________.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their respective percentage weights as shown in the table below: What is the percentage weight for the Nutrition criterion?

The cause-and-effect diagram is used to move to higher levels of abstraction in solving problems.

What is the first step in process mapping?

In a process map, a rectangle indicates there is a decision to be made.

State the importance of balanced scorecards in measuring performance.

________ are simply graphical representations of data in a bar format.

The first step in setting up a ________ is to determine the independent and dependent variables.

What are the steps involved in process mapping?

________ are used to identify and prioritize problems to be solved.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters