Question 1

Culture influences how messages are sent and received in the workplace.

Accepted Answer

A) True 
 B)False

Question 2

When traveling to another country to conduct business, you should assume that frequent eye contact is regarded as a sign of honesty and openness in any culture.

Accepted Answer

A) True 
 B)False

Question 3

Members of a well-established culture tend to view their culture as complete, which can dull or even suppress curiosity about other cultures.

Accepted Answer

A) True 
 B)False

Question 4

Distinguish between "formal" and "informal" cultural rules. Then briefly describe three areas in which differing informal rules can become evident during intercultural communication.

Accepted Answer

Formal rules (such as table manners)are

Question 5

Before conducting business in another country, why is it worthwhile to learn common phrases in the native language even if your clients there will speak English?

Accepted Answer

Learning basic phrases not onl

Question 6

When it comes to decision-making customs, North American executives

Accepted Answer

A) tend to focus on the results of the decisions they face. 
B) prefer to make their deals slowly, after much discussion. 
C) spend a lot of time on each little point to display their good faith. 
D) arrive at decisions through consensus, after an elaborate and time-consuming process. 
A) tend to focus on the results of the decisions they face. 
B) prefer to make their deals slowly, after much discussion. 
C) spend a lot of time on each little point to display their good faith. 
D) arrive at decisions through consensus, after an elaborate and time-consuming process.

Question 7

________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.

Accepted Answer

Culture
Explanation:Note that culture is

Question 8

In every culture, it's safe to assume that people view material comforts earned by individual effort as a sign of superiority.

Accepted Answer

A) True 
 B)False

Question 9

Learning about an unfamiliar culture

Accepted Answer

A) can be accomplished only by living among its people. 
B) is generally a waste of time since no one in business expects you to do so. 
C) is a worthy undertaking,even if you learn only a small amount. 
D) requires at least one year of study before it is meaningful. 
A) can be accomplished only by living among its people. 
B) is generally a waste of time since no one in business expects you to do so. 
C) is a worthy undertaking,even if you learn only a small amount. 
D) requires at least one year of study before it is meaningful.

Question 10

Members of the ________ were born between 1946 - 1964.

Accepted Answer

A) Radio Generation 
B) Lost Generation 
C) Baby Boom Generation 
D) Millennial Generation 
A) Radio Generation 
B) Lost Generation 
C) Baby Boom Generation 
D) Millennial Generation

Question 11

What is ethnocentrism, and how can it be overcome?

Accepted Answer

Ethnocentrism is the tendency to judge a

Question 12

In ________-context cultures, people rely less on verbal communication and more on the context of nonverbal actions and environmental setting to convey meaning.

Accepted Answer

high
Explanation:High-context cultures a

Question 13

When writing to someone for whom English is a second language, you should avoid using slang and idioms.

Accepted Answer

A) True 
 B)False

Question 14

Letters from Japanese businesspeople tend to be ________ than those written in the United States.

Accepted Answer

A) more direct 
B) less direct 
C) less interesting 
D) shorter 
A) more direct 
B) less direct 
C) less interesting 
D) shorter

Question 15

Xenophobia is the fear of

Accepted Answer

A) crises. 
B) working in unfamiliar environments. 
C) strangers and foreigners. 
D) change. 
A) crises. 
B) working in unfamiliar environments. 
C) strangers and foreigners. 
D) change.

Question 16

Asking a colleague "How was your weekend?" is

Accepted Answer

A) an effective greeting in any culture. 
B) accepted in the U.S., but considered intrusive in some cultures. 
C) never acceptable in a business environment. 
D) grounds for a lawsuit. 
A) an effective greeting in any culture. 
B) accepted in the U.S., but considered intrusive in some cultures. 
C) never acceptable in a business environment. 
D) grounds for a lawsuit.

Question 17

In high-context cultures,

Accepted Answer

A) people rely more on nonverbal circumstances and cues to convey meaning. 
B) people rely less on the environmental setting to convey meaning. 
C) the rules of everyday life are highly explicit. 
D) all of the above occur. 
A) people rely more on nonverbal circumstances and cues to convey meaning. 
B) people rely less on the environmental setting to convey meaning. 
C) the rules of everyday life are highly explicit. 
D) all of the above occur.

Question 18

Business communicators can improve their cultural competency by

Accepted Answer

A) becoming aware of their own biases. 
B) exercising tolerance, flexibility, and respect. 
C) practicing patience and maintaining a sense of humor. 
D) all of the above. 
A) becoming aware of their own biases. 
B) exercising tolerance, flexibility, and respect. 
C) practicing patience and maintaining a sense of humor. 
D) all of the above.

Question 19

Every attempt at communication between two people from the same culture occurs within a

Accepted Answer

A) cultural context. 
B) communication portal. 
C) nexus of convenience. 
D) cone of reciprocity. 
A) cultural context. 
B) communication portal. 
C) nexus of convenience. 
D) cone of reciprocity.

Question 20

Describe at least three common business activities affected by contextual differences across cultures.

Accepted Answer

Contextual differences across

Exam 3: Communicating in a World of Diversity

Culture influences how messages are sent and received in the workplace.

When traveling to another country to conduct business, you should assume that frequent eye contact is regarded as a sign of honesty and openness in any culture.

Members of a well-established culture tend to view their culture as complete, which can dull or even suppress curiosity about other cultures.

Distinguish between "formal" and "informal" cultural rules. Then briefly describe three areas in which differing informal rules can become evident during intercultural communication.

Before conducting business in another country, why is it worthwhile to learn common phrases in the native language even if your clients there will speak English?

When it comes to decision-making customs, North American executives

________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.

In every culture, it's safe to assume that people view material comforts earned by individual effort as a sign of superiority.

Learning about an unfamiliar culture

Members of the ________ were born between 1946 - 1964.

What is ethnocentrism, and how can it be overcome?

In ________-context cultures, people rely less on verbal communication and more on the context of nonverbal actions and environmental setting to convey meaning.

When writing to someone for whom English is a second language, you should avoid using slang and idioms.

Letters from Japanese businesspeople tend to be ________ than those written in the United States.

Xenophobia is the fear of

Asking a colleague "How was your weekend?" is

In high-context cultures,

Business communicators can improve their cultural competency by

Every attempt at communication between two people from the same culture occurs within a

Describe at least three common business activities affected by contextual differences across cultures.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

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