Question 1

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be

Accepted Answer

A)  detrimental. 
B)  commensurate. 
C)  professional. 
D)  moral. 
A)  detrimental. 
B)  commensurate. 
C)  professional. 
D)  moral. C

Question 2

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called

Accepted Answer

A)  morale. 
B)  tenacity. 
C)  insubordination. 
D)  initiative. 
A)  morale. 
B)  tenacity. 
C)  insubordination. 
D)  initiative. A

Question 3

One of the medical assistant's most important characteristics is a strong ______________.

Accepted Answer

work ethic

Question 4

A(n) __________ should be worn on the uniform when the medical assistant is working.

Accepted Answer

The answer of A(n) __________ should be worn on the...

Question 5

Great exaggerations and manipulations of the truth can affect employee __________.

Accepted Answer

The answer of Great exaggerations and manipulations of the truth...

Question 6

Patients are not concerned about the medical assistant's grooming and wardrobe.

Accepted Answer

A) True 
 B)False

Question 7

The prime concern of all employees of the physician's office should be

Accepted Answer

A)  caring for the patient. 
B)  getting all tasks completed each day. 
C)  completely resolving every patient's health issues. 
D)  a profitable practice. 
A)  caring for the patient. 
B)  getting all tasks completed each day. 
C)  completely resolving every patient's health issues. 
D)  a profitable practice.

Question 8

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

Accepted Answer

A) True 
 B)False

Question 9

Which of these careers would not be available to a person who has had medical assistant training?

Accepted Answer

A)  Billing specialist 
B)  Medical receptionist 
C)  Coder 
D)  Respiratory therapy assistant 
A)  Billing specialist 
B)  Medical receptionist 
C)  Coder 
D)  Respiratory therapy assistant

Question 10

Tasks that correspond in order with the A, B, and C designation are

Accepted Answer

A)  could, must, and should. 
B)  must, should, and could. 
C)  should, could, and must. 
D)  could, should, and must. 
A)  could, must, and should. 
B)  must, should, and could. 
C)  should, could, and must. 
D)  could, should, and must.

Question 11

If Meredith makes a list of the tasks that need to be done today, she is practicing

Accepted Answer

A)  insubordination. 
B)  professionalism. 
C)  prioritization. 
D)  time management. 
A)  insubordination. 
B)  professionalism. 
C)  prioritization. 
D)  time management.

Question 12

Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true, and second is false. 
D)  First statement is false, and second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true, and second is false. 
D)  First statement is false, and second is true.

Question 13

Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called

Accepted Answer

A)  a rumor. 
B)  libel. 
C)  discrimination. 
D)  slander. 
A)  a rumor. 
B)  libel. 
C)  discrimination. 
D)  slander.

Question 14

_____________ is defined as exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.

Accepted Answer

The answer of _____________ is defined as exhibiting a courteous,...

Question 15

An RMA credential is awarded by which of the following?

Accepted Answer

A)  AAMA 
B)  AMA 
C)  AMT 
D)  AMS 
A)  AAMA 
B)  AMA 
C)  AMT 
D)  AMS

Question 16

Staying out late and shortchanging sleep during the workweek is _____________ to the medical assistant's professional life.

Accepted Answer

The answer of Staying out late and shortchanging sleep during...

Question 17

What is the best way for new medical assistant graduates to become good team players in the medical office?

Accepted Answer

A)  Show consideration and appreciation for each member of the staff. 
B)  Share what they learned in school about the latest techniques in healthcare. 
C)  Be careful to perform only the tasks in their job description and no other duties. 
D)  Try to develop close friendships with everyone on the staff after working hours. 
A)  Show consideration and appreciation for each member of the staff. 
B)  Share what they learned in school about the latest techniques in healthcare. 
C)  Be careful to perform only the tasks in their job description and no other duties. 
D)  Try to develop close friendships with everyone on the staff after working hours.

Question 18

Checking personal e-mail several times a day in the medical office is always acceptable.

Accepted Answer

A) True 
 B)False

Question 19

The best way to earn a favorable evaluation on your externship is to

Accepted Answer

A)  show integrity and practice high ethical standards. 
B)  be friendly with your supervisor and other senior staff members and keep co-workers at a distance. 
C)  impress the physician with your knowledge about medicine. 
D)  show your willingness to help by performing tasks that have not been assigned to you, even if your regular duties are not yet completed. 
A)  show integrity and practice high ethical standards. 
B)  be friendly with your supervisor and other senior staff members and keep co-workers at a distance. 
C)  impress the physician with your knowledge about medicine. 
D)  show your willingness to help by performing tasks that have not been assigned to you, even if your regular duties are not yet completed.

Question 20

Jewelry should be conservative at work, and large earrings should never be worn.

Accepted Answer

A) True 
 B)False

Exam 3: Professional Behavior in the Workplace

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called

One of the medical assistant's most important characteristics is a strong ______________.

A(n) __________ should be worn on the uniform when the medical assistant is working.

Great exaggerations and manipulations of the truth can affect employee __________.

Patients are not concerned about the medical assistant's grooming and wardrobe.

The prime concern of all employees of the physician's office should be

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

Which of these careers would not be available to a person who has had medical assistant training?

Tasks that correspond in order with the A, B, and C designation are

If Meredith makes a list of the tasks that need to be done today, she is practicing

Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.

Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called

_____________ is defined as exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.

An RMA credential is awarded by which of the following?

Staying out late and shortchanging sleep during the workweek is _____________ to the medical assistant's professional life.

What is the best way for new medical assistant graduates to become good team players in the medical office?

Checking personal e-mail several times a day in the medical office is always acceptable.

The best way to earn a favorable evaluation on your externship is to

Jewelry should be conservative at work, and large earrings should never be worn.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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