Question 1

Which of the following is the usual business envelope size?

Accepted Answer

A)  No. 5 
B)  No. 10 
C)  No. 6 
D)  No. 5. 
A)  No. 5 
B)  No. 10 
C)  No. 6 
D)  No. 5. B

Question 2

Identify the error(s) in the following inside address: Jane Miller
14412 East Lake Drv.
Tallahassee, Florida 34101

Accepted Answer

A)  Personal title 
B)  Street abbreviations 
C)  Comma between city and state 
D)  State 
E)  All of the above 
A)  Personal title 
B)  Street abbreviations 
C)  Comma between city and state 
D)  State 
E)  All of the above E

Question 3

What is the purpose of noting "c: Alice Adams, M.D." at the bottom of a letter?

Accepted Answer

A)  To request that the receiver make a copy of the letter for Dr. Adams 
B)  To instruct the medical assistant to send the same letter to Dr. Adams 
C)  To advise the receiver that a duplicate letter has been sent to Dr. Adams 
D)  To tell the receiver that Dr. Adams has more information about the subject of the letter 
A)  To request that the receiver make a copy of the letter for Dr. Adams 
B)  To instruct the medical assistant to send the same letter to Dr. Adams 
C)  To advise the receiver that a duplicate letter has been sent to Dr. Adams 
D)  To tell the receiver that Dr. Adams has more information about the subject of the letter C

Question 4

Which of the following is not typically included in memorandums?

Accepted Answer

A)  To: 
B)  From: 
C)  Date: 
D)  Subject: 
E)  Signature: 
A)  To: 
B)  From: 
C)  Date: 
D)  Subject: 
E)  Signature:

Question 5

Words that replace nouns so that they do not have to be repeated constantly are called

Accepted Answer

A)  verbs. 
B)  prepositions. 
C)  pronouns. 
D)  interjections. 
A)  verbs. 
B)  prepositions. 
C)  pronouns. 
D)  interjections.

Question 6

A gigabyte is approximately 5 million bytes of data.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is referred to as the "brains" of the computer?

Accepted Answer

A)  CPU 
B)  RAM 
C)  ROM 
D)  HDD 
E)  SSD 
A)  CPU 
B)  RAM 
C)  ROM 
D)  HDD 
E)  SSD

Question 8

Business letters are usually __________ spaced.

Accepted Answer

A)  single 
B)  one and a half 
C)  double 
D)  one and a quarter 
A)  single 
B)  one and a half 
C)  double 
D)  one and a quarter

Question 9

The EHR software contains limited information, usually related to medical treatment for one healthcare facility. The EMR allows sharing of information with other providers outside the facility, including medical laboratories, nursing homes, hospitals, and specialists.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 10

Nouns represent a person, place, thing, idea, or concept.

Accepted Answer

A) True 
 B)False

Question 11

An application program is software that is designed to

Accepted Answer

A)  perform a variety of tasks, such as word processing, database functions, and patient billing. 
B)  provide the computer with a set of basic instructions for executing other programs. 
C)  interpret the program instructions. 
D)  All of the above 
A)  perform a variety of tasks, such as word processing, database functions, and patient billing. 
B)  provide the computer with a set of basic instructions for executing other programs. 
C)  interpret the program instructions. 
D)  All of the above

Question 12

A terabyte is approximately 1 trillion bytes.

Accepted Answer

A) True 
 B)False

Question 13

An ergonomic workstation designed for prolonged use will not include which of the following?

Accepted Answer

A)  Headsets 
B)  Split-key keyboards 
C)  Laptops and tablets 
D)  Foam wrist rest 
A)  Headsets 
B)  Split-key keyboards 
C)  Laptops and tablets 
D)  Foam wrist rest

Question 14

Which of the following terms is spelled correctly?

Accepted Answer

A)  Detrimental 
B)  Detrimantal 
A)  Detrimental 
B)  Detrimantal

Question 15

DVD stands for digital video disk.

Accepted Answer

A) True 
 B)False

Question 16

A mouse is a(n)

Accepted Answer

A)  output device. 
B)  input device. 
C)  storage device. 
D)  processor. 
A)  output device. 
B)  input device. 
C)  storage device. 
D)  processor.

Question 17

Which of the following is used to ensure that all office computer programs and data are secure in case of a mishap, fire, or natural disaster?

Accepted Answer

A)  RAM 
B)  Microprocessor 
C)  Write-protection 
D)  Backup functions 
A)  RAM 
B)  Microprocessor 
C)  Write-protection 
D)  Backup functions

Question 18

The electronic medical record makes the physician's office more efficient and patient information more accessible.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following terms is spelled correctly?

Accepted Answer

A)  Reaproach 
B)  Reproach 
A)  Reaproach 
B)  Reproach

Question 20

Encrypted data are called

Accepted Answer

A)  flash. 
B)  cipher text. 
C)  crackers. 
D)  firewalls. 
A)  flash. 
B)  cipher text. 
C)  crackers. 
D)  firewalls.

Exam 7: Technology and Written Communication in the Medical Office

Which of the following is the usual business envelope size?

Identify the error(s) in the following inside address: Jane Miller 14412 East Lake Drv. Tallahassee, Florida 34101

What is the purpose of noting "c: Alice Adams, M.D." at the bottom of a letter?

Which of the following is not typically included in memorandums?

Words that replace nouns so that they do not have to be repeated constantly are called

A gigabyte is approximately 5 million bytes of data.

Which of the following is referred to as the "brains" of the computer?

Business letters are usually __________ spaced.

The EHR software contains limited information, usually related to medical treatment for one healthcare facility. The EMR allows sharing of information with other providers outside the facility, including medical laboratories, nursing homes, hospitals, and specialists.

Nouns represent a person, place, thing, idea, or concept.

An application program is software that is designed to

A terabyte is approximately 1 trillion bytes.

An ergonomic workstation designed for prolonged use will not include which of the following?

Which of the following terms is spelled correctly?

DVD stands for digital video disk.

A mouse is a(n)

Which of the following is used to ensure that all office computer programs and data are secure in case of a mishap, fire, or natural disaster?

The electronic medical record makes the physician's office more efficient and patient information more accessible.

Which of the following terms is spelled correctly?

Encrypted data are called

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

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Assisting With the Primary Physical Examination

Principles of Pharmacology

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