Question 1

The easiest way to get specific information from the patient is to use open-ended questions.

Accepted Answer

A) True 
 B)False  False

Question 2

Providing patients with automatic reassurance when they express a concern is part of a therapeutic relationship.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following explains a sign of disease?

Accepted Answer

A)  Patient c/o pain 
B)  Reports of dizziness for 3 days 
C)  Abdominal cramping for 2 weeks 
D)  Elevated blood pressure 
A)  Patient c/o pain 
B)  Reports of dizziness for 3 days 
C)  Abdominal cramping for 2 weeks 
D)  Elevated blood pressure D

Question 4

Which of the following involves asking a question or summarizing a patient's thoughts?

Accepted Answer

A)  Restatement 
B)  Clarification 
C)  Reflection 
A)  Restatement 
B)  Clarification 
C)  Reflection

Question 5

Which of the following factors is likely to have the most influence on the accuracy and completeness of the information obtained from the patient during the medical history?

Accepted Answer

A)  The comfort of the chairs in the meeting area 
B)  The medical assistant's ability to take complete and detailed notes 
C)  The privacy of the area in which the interview takes place 
D)  The efficiency of the medical assistant in conducting the interview 
A)  The comfort of the chairs in the meeting area 
B)  The medical assistant's ability to take complete and detailed notes 
C)  The privacy of the area in which the interview takes place 
D)  The efficiency of the medical assistant in conducting the interview

Question 6

The __________ is the physician's approach to managing the patient's health problem.

Accepted Answer

The answer of The __________ is the physician's approach to...

Question 7

A patient who accuses the medical assistant of being short tempered when the patient has just screamed at the medical assistant about a bill is displaying the defense mechanism of projection.

Accepted Answer

A) True 
 B)False

Question 8

While you are taking the medical history of a new patient, the patient mentions having occasional headaches that are quite painful. What is the best way for you to proceed with the interview?

Accepted Answer

A)  Express concern and note this information in writing. 
B)  Ask the patient a direct question about the pain. 
C)  Reassure the patient that it is probably nothing serious. 
D)  Ask the patient open-ended questions about the headaches. 
A)  Express concern and note this information in writing. 
B)  Ask the patient a direct question about the pain. 
C)  Reassure the patient that it is probably nothing serious. 
D)  Ask the patient open-ended questions about the headaches.

Question 9

What is the best way to obtain specific information about a patient when taking the medical history?

Accepted Answer

A)  Summarize the facts revealed by the patient when answering questions. 
B)  Ask direct questions that can be answered briefly. 
C)  Restate what the patient has said to check the accuracy of what was heard. 
D)  Encourage the patient to explain the answers fully. 
A)  Summarize the facts revealed by the patient when answering questions. 
B)  Ask direct questions that can be answered briefly. 
C)  Restate what the patient has said to check the accuracy of what was heard. 
D)  Encourage the patient to explain the answers fully.

Question 10

What does it mean when medical assistants display empathy when dealing with patients?

Accepted Answer

A)  They feel sorry for patients who have serious health problems. 
B)  They are able to hear what patients say without judging the content. 
C)  They can detach themselves emotionally from the problems of their patients. 
D)  They truly like and care about each of their patients. 
A)  They feel sorry for patients who have serious health problems. 
B)  They are able to hear what patients say without judging the content. 
C)  They can detach themselves emotionally from the problems of their patients. 
D)  They truly like and care about each of their patients.

Question 11

Which of the following is a closed question or statement?

Accepted Answer

A)  "Tell me about your headaches." 
B)  "Does your head hurt?" 
C)  "How are you feeling?" 
A)  "Tell me about your headaches." 
B)  "Does your head hurt?" 
C)  "How are you feeling?"

Question 12

When the medical assistant asks the patient about the duration of the symptoms, the question refers to the length of time the patient has had the symptoms.

Accepted Answer

A) True 
 B)False

Question 13

Which statement best describes what it means to have good rapport with patients?

Accepted Answer

A)  You use language they understand. 
B)  They respect you as a professional. 
C)  You have smooth, pleasant relationships with them. 
D)  You are polite and punctual. 
A)  You use language they understand. 
B)  They respect you as a professional. 
C)  You have smooth, pleasant relationships with them. 
D)  You are polite and punctual.

Question 14

When a verbal message matches the sender's nonverbal body language, the message is considered __________.

Accepted Answer

The answer of When a verbal message matches the sender's...

Question 15

Helen Conrad, age 54, was recently diagnosed with epilepsy. She is very upset about the news. A therapeutic interaction might be

Accepted Answer

A)  "Look on the bright side; things could be worse." 
B)  "The doctor will prescribe medication, which will probably prevent most seizures." 
C)  Distract the patient by discussing the weather. 
D)  Offer the patient advice on how to drive safely. 
E)  Listen attentively while the patient talks about her fears. 
A)  "Look on the bright side; things could be worse." 
B)  "The doctor will prescribe medication, which will probably prevent most seizures." 
C)  Distract the patient by discussing the weather. 
D)  Offer the patient advice on how to drive safely. 
E)  Listen attentively while the patient talks about her fears.

Question 16

Which of the following includes the patient's dietary habits, smoking history, and alcohol consumption?

Accepted Answer

A)  Family history 
B)  Past history 
C)  Social history 
D)  Database 
E)  ROS 
A)  Family history 
B)  Past history 
C)  Social history 
D)  Database 
E)  ROS

Question 17

Issues of privacy are important to adolescent patients.

Accepted Answer

A) True 
 B)False

Question 18

Detail how to make a correction in a patient's paper record.

Accepted Answer

A straight line is drawn throu

Question 19

Which of the following is a good example of an open-ended question?

Accepted Answer

A)  What brings you to the doctor today? 
B)  Do you have a headache? 
C)  What is your date of birth? 
D)  Have you ever broken a bone? 
A)  What brings you to the doctor today? 
B)  Do you have a headache? 
C)  What is your date of birth? 
D)  Have you ever broken a bone?

Question 20

A patient's lifestyle factors would be included in the family history section of the medical history.

Accepted Answer

A) True 
 B)False

Exam 21: Patient Assessment

The easiest way to get specific information from the patient is to use open-ended questions.

Providing patients with automatic reassurance when they express a concern is part of a therapeutic relationship.

Which of the following explains a sign of disease?

Which of the following involves asking a question or summarizing a patient's thoughts?

Which of the following factors is likely to have the most influence on the accuracy and completeness of the information obtained from the patient during the medical history?

The __________ is the physician's approach to managing the patient's health problem.

A patient who accuses the medical assistant of being short tempered when the patient has just screamed at the medical assistant about a bill is displaying the defense mechanism of projection.

While you are taking the medical history of a new patient, the patient mentions having occasional headaches that are quite painful. What is the best way for you to proceed with the interview?

What is the best way to obtain specific information about a patient when taking the medical history?

What does it mean when medical assistants display empathy when dealing with patients?

Which of the following is a closed question or statement?

When the medical assistant asks the patient about the duration of the symptoms, the question refers to the length of time the patient has had the symptoms.

Which statement best describes what it means to have good rapport with patients?

When a verbal message matches the sender's nonverbal body language, the message is considered __________.

Helen Conrad, age 54, was recently diagnosed with epilepsy. She is very upset about the news. A therapeutic interaction might be

Which of the following includes the patient's dietary habits, smoking history, and alcohol consumption?

Issues of privacy are important to adolescent patients.

Detail how to make a correction in a patient's paper record.

Which of the following is a good example of an open-ended question?

A patient's lifestyle factors would be included in the family history section of the medical history.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

Filters