Exam 4: Therapeutic Communications

A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgment is called

Which aspect of our communication is most likely to convey our true feelings and beliefs?

When educating the patient, the medical assistant should have a professional ____________ of concern and helpfulness.

Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?

Verbal expressions or body language, such as a nod of understanding, are called

The needs we have as humans, at the most basic level, include

Some stereotypes are unavoidable.

Calming patients' fears and concerns is a part of the medical assistant's job description.

Even when two people are speaking at the same time, various channels of communication are used, such as

The second level of Maslow's "hierarchy of needs" deals with self-esteem.

Which of the following is not the role of the medical assistant in communicating with patients?

Which is not likely to be one of the factors that influence the first impression we make on others?

It is always helpful to have a(n) ____________ staff member to communicate with patients who speak another language.

Which of the following strategies could be used to help school-aged children gain a sense of control during the health visit?

Obtaining ___________ from patients helps medical assistants understand and better interpret patients' medical problems, so that they can be accurately conveyed to the physician.

Being in agreement or harmony or conforming to the circumstances or requirements of a situation is said to be ____________.

Patients from other countries and cultures may need extra time to understand what is being said to them.

Active listening is the skill of _____________ and clarifying what the speaker has said.

The perception of the receiver in communication is important.

"Don't worry, I'm sure everything will be fine" is an example of