Exam 9: Scheduling Appointments and Patient Processing

All patients want to be kept informed about how long they should expect to wait to see the provider. Any delay longer than ________ minutes should be explained.

Which type of scheduling is an attempt to create short-term flexibility within each hour?

A(n) ____________ note helps track the patient's condition in the medical record.

Which of the following should be removed from the reception area as quickly as possible?

Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment.

When the office staff commits to making the patient feel welcome, success of the practice is _____________.

Which of the following is not true regarding chart placement in the medical facility?

The appointment setting method by which a patient logs on to the Internet and views a facility's schedule to set his or her own appointment is called

The best practice is to place a patient's chart so that the name cannot be seen by those in the hallways of the physician's office.

Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room.

Competency as a result of training or practice is called ____________.

Which of the following should most often be added to a patient chart's on each visit?

An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called

Medical assistants are not allowed to take the patient's personal and family histories.

Which of the following scheduling systems reduces the number of calls to the office and is available to the patient 24 hours a day?

The principal advantage of using the wave method when designing the scheduling process is that it

Patients may fail to appear for appointments because

The provider's habits should not influence appointment scheduling.

Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?

A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist is called a preauthorization.