Question 1

A manager at a hospital designs a training class that uses a simulation by having nurse candidates

Accepted Answer

A) take part in a surgery with a dummy patient. 
B) watch a video showing a surgery. 
C) watch other nurses assist a surgery. 
D) enroll in a university course about surgery. 
A) take part in a surgery with a dummy patient. 
B) watch a video showing a surgery. 
C) watch other nurses assist a surgery. 
D) enroll in a university course about surgery.

Question 2

Discuss the 360-degree performance appraisal.

Accepted Answer

In a 360-degree appraisal, a variety of

Question 3

Tests that measure the personal characteristics of job applicants that are relevant to successful performance on the job are known as ________ tests.

Accepted Answer

A) ability 
B) structured interview 
C) performance 
D) personality 
A) ability 
B) structured interview 
C) performance 
D) personality

Question 4

When managers hire contract employees who are not regular employees of their organization to produce goods and services, it is known as

Accepted Answer

A) open sourcing. 
B) downsizing. 
C) outsourcing. 
D) job specification. 
A) open sourcing. 
B) downsizing. 
C) outsourcing. 
D) job specification.

Question 5

The degree to which a test measures what it is supposed to measure is called the ________ of the test.

Accepted Answer

A) reliability 
B) validity 
C) consistency 
D) utility 
A) reliability 
B) validity 
C) consistency 
D) utility

Question 6

Managers face contemporary challenges such as managing HIV-positive employees, dealing with employees with substance abuse problems, and eliminating sexual harassment. These arise out of the ________ environment of business.

Accepted Answer

A) economic 
B) social 
C) legal 
D) political 
A) economic 
B) social 
C) legal 
D) political

Question 7

DigiFun, Inc., has long held the position as the premier video game company in the world. However, recently its position has been slipping. The company's games have become somewhat stale, while competitors have fresher, more innovative games that have sold well. As the head of human resources for DigiFun, Prim wants to figure out why her company's performance has declined. The veteran game designers for the company, which helped to bring it to prominence, have either retired or been lured to other companies. The new crop of designers has not contributed as many fresh ideas, even though they are well educated in their field and have kept up with the latest technical advances. Also, they do not seem to be motivated to do great work. Prim realizes she can effectively and efficiently help DigiFun regain its dominant position by

Accepted Answer

A) requiring potential hires to complete a series of tests to gauge their ability to innovate and devising a new bonus structure that gives the person who originates an idea a share of the resulting profits. 
B) selecting only highly educated game designers who have at least 15 years of experience and sending all current employees to a week-long game creation boot camp. 
C) sending all current employees to seminars that teach them leadership and teamwork skills and collecting customer feedback and posting it around the office so designers are reminded of recent responses. 
D) enacting disciplinary procedures for employees who fail to bring creative ideas to team meetings two or more months in a row and firing employees to fail to do so for six cumulative months in a year. 
A) requiring potential hires to complete a series of tests to gauge their ability to innovate and devising a new bonus structure that gives the person who originates an idea a share of the resulting profits. 
B) selecting only highly educated game designers who have at least 15 years of experience and sending all current employees to a week-long game creation boot camp. 
C) sending all current employees to seminars that teach them leadership and teamwork skills and collecting customer feedback and posting it around the office so designers are reminded of recent responses. 
D) enacting disciplinary procedures for employees who fail to bring creative ideas to team meetings two or more months in a row and firing employees to fail to do so for six cumulative months in a year.

Question 8

Karen is a manager in a large restaurant chain, and she wants to use situational interview questions while interviewing server candidates. As a result, Karen decides to ask

Accepted Answer

A) "What do you think are your strengths and weaknesses as a server?" 
B) "What was a challenge you faced during your last job as a server?" 
C) "What do you like most about being a server? What do you like least?" 
D) "What would you do if a customer wanted to be seated away from small children?" 
A) "What do you think are your strengths and weaknesses as a server?" 
B) "What was a challenge you faced during your last job as a server?" 
C) "What do you like most about being a server? What do you like least?" 
D) "What would you do if a customer wanted to be seated away from small children?"

Question 9

Discuss the advantages and disadvantages of outsourcing to an organization, and give an example for each.

Accepted Answer

Student examples will vary. The followin

Question 10

You are the manager of human resources for OpenSpaces, Inc., a land survey company that often surveys rugged, mountainous terrain. Your company has an opening for a land surveyor. For this job, a candidate needs a college degree in surveying. However, you also want to find out if candidates have certain qualities that will help them excel at the job. The position requires extensive math, good communication skills, and stamina. Considering all of these elements, you focus on ________ to determine which candidate to hire.

Accepted Answer

A) the interview process, paper-and-pencil personality tests, and paper-and-pencil ability tests 
B) references, paper-and-pencil personality tests, and physical ability tests 
C) the interview process, paper-and-pencil ability tests, and physical ability tests 
D) references, the interview process, and paper-and-pencil ability tests 
A) the interview process, paper-and-pencil personality tests, and paper-and-pencil ability tests 
B) references, paper-and-pencil personality tests, and physical ability tests 
C) the interview process, paper-and-pencil ability tests, and physical ability tests 
D) references, the interview process, and paper-and-pencil ability tests

Question 11

Tests that assess the skills of a job applicant that are necessary for the successful performance of a job are known as ________ tests.

Accepted Answer

A) stress management 
B) ability 
C) structured interview 
D) performance 
A) stress management 
B) ability 
C) structured interview 
D) performance

Question 12

Justify how on-the-job training is beneficial for employees of an organization, giving several examples.

Accepted Answer

Student examples will vary. The followin

Question 13

A company needs to downsize to remain competitive, which means laying off many employees. None of these employees currently belong to a union. Because of this, management would most likely

Accepted Answer

A) encourage an effort by employees to unionize. 
B) resist an effort by employees to unionize. 
C) suggest that employees use a mediator. 
D) hire a mediator to represent themselves. 
A) encourage an effort by employees to unionize. 
B) resist an effort by employees to unionize. 
C) suggest that employees use a mediator. 
D) hire a mediator to represent themselves.

Question 14

Newly hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job. This is the HRM process of

Accepted Answer

A) self-managing work teams. 
B) selection. 
C) performance appraisal. 
D) training and development. 
A) self-managing work teams. 
B) selection. 
C) performance appraisal. 
D) training and development.

Question 15

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the ________ of the test.

Accepted Answer

A) validity 
B) recruitment ability 
C) stability 
D) reliability 
A) validity 
B) recruitment ability 
C) stability 
D) reliability

Question 16

Trait appraisals have both advantages and disadvantages for the organization. Explain what is meant by this term, and discuss three disadvantages of this technique.

Accepted Answer

A trait appraisal is a manager's subject

Question 17

How do good labor relations contribute to a good working relationship? Explain the importance of maintaining a balance between all of the five components with an example.

Accepted Answer

Labor relations encompass the steps that

Question 18

An appraisal of a subordinate by a manager in terms of that manager's perceptions of the traits, behaviors, and results produced by that subordinate is known as

Accepted Answer

A) an objective appraisal. 
B) a subjective appraisal. 
C) management by objectives. 
D) a 360-degree appraisal. 
A) an objective appraisal. 
B) a subjective appraisal. 
C) management by objectives. 
D) a 360-degree appraisal.

Question 19

A manager assesses a subordinate on personal characteristics that are relevant to the job performance of that subordinate. This is known as

Accepted Answer

A) selection testing. 
B) trait appraisal. 
C) behavior appraisal. 
D) ability testing. 
A) selection testing. 
B) trait appraisal. 
C) behavior appraisal. 
D) ability testing.

Question 20

Write a note on the components of performance appraisal and feedback, pay, and benefits to the employees.

Accepted Answer

Performance appraisal and feedback make

A manager at a hospital designs a training class that uses a simulation by having nurse candidates

Discuss the 360-degree performance appraisal.

Tests that measure the personal characteristics of job applicants that are relevant to successful performance on the job are known as ________ tests.

When managers hire contract employees who are not regular employees of their organization to produce goods and services, it is known as

The degree to which a test measures what it is supposed to measure is called the ________ of the test.

Managers face contemporary challenges such as managing HIV-positive employees, dealing with employees with substance abuse problems, and eliminating sexual harassment. These arise out of the ________ environment of business.

Karen is a manager in a large restaurant chain, and she wants to use situational interview questions while interviewing server candidates. As a result, Karen decides to ask

Discuss the advantages and disadvantages of outsourcing to an organization, and give an example for each.

Tests that assess the skills of a job applicant that are necessary for the successful performance of a job are known as ________ tests.

Justify how on-the-job training is beneficial for employees of an organization, giving several examples.

A company needs to downsize to remain competitive, which means laying off many employees. None of these employees currently belong to a union. Because of this, management would most likely

Newly hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job. This is the HRM process of

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the ________ of the test.

Trait appraisals have both advantages and disadvantages for the organization. Explain what is meant by this term, and discuss three disadvantages of this technique.

How do good labor relations contribute to a good working relationship? Explain the importance of maintaining a balance between all of the five components with an example.

An appraisal of a subordinate by a manager in terms of that manager's perceptions of the traits, behaviors, and results produced by that subordinate is known as

A manager assesses a subordinate on personal characteristics that are relevant to the job performance of that subordinate. This is known as

Write a note on the components of performance appraisal and feedback, pay, and benefits to the employees.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Effective Communication and It Management

Operations Management: Managing Vital Operations and Processes

Filters

Exam 12: Building and Managing Human Resources

A manager at a hospital designs a training class that uses a simulation by having nurse candidates

Discuss the 360-degree performance appraisal.

Tests that measure the personal characteristics of job applicants that are relevant to successful performance on the job are known as ________ tests.

When managers hire contract employees who are not regular employees of their organization to produce goods and services, it is known as

The degree to which a test measures what it is supposed to measure is called the ________ of the test.

Managers face contemporary challenges such as managing HIV-positive employees, dealing with employees with substance abuse problems, and eliminating sexual harassment. These arise out of the ________ environment of business.

Karen is a manager in a large restaurant chain, and she wants to use situational interview questions while interviewing server candidates. As a result, Karen decides to ask

Discuss the advantages and disadvantages of outsourcing to an organization, and give an example for each.

Tests that assess the skills of a job applicant that are necessary for the successful performance of a job are known as ________ tests.

Justify how on-the-job training is beneficial for employees of an organization, giving several examples.

A company needs to downsize to remain competitive, which means laying off many employees. None of these employees currently belong to a union. Because of this, management would most likely

Newly hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job. This is the HRM process of

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the ________ of the test.

Trait appraisals have both advantages and disadvantages for the organization. Explain what is meant by this term, and discuss three disadvantages of this technique.

How do good labor relations contribute to a good working relationship? Explain the importance of maintaining a balance between all of the five components with an example.

An appraisal of a subordinate by a manager in terms of that manager's perceptions of the traits, behaviors, and results produced by that subordinate is known as

A manager assesses a subordinate on personal characteristics that are relevant to the job performance of that subordinate. This is known as

Write a note on the components of performance appraisal and feedback, pay, and benefits to the employees.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Effective Communication and It Management

Operations Management: Managing Vital Operations and Processes

Filters