Exam 12: Building and Managing Human Resources

Discuss the most important ways in which performance appraisal and feedback contribute to the effective management of human resources within an organization. Give one example for performance appraisal and another for performance feedback.

A summary of the knowledge, skills, and abilities that are needed to perform a specific job is known as a job

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and

Negotiations between labor unions and managers to resolve conflicts and disputes about important issues, such as working hours, wages, working conditions, and job security, are known as

A software firm has an opening for a software programmer. Jason, the HR manager, is making a list of all the tasks, duties, and responsibilities that make up a software programmer's job. He then lists the knowledge, skills, and abilities that a candidate should possess in order for him or her to perform the job. By doing this, Jason is developing a job

Many employees at a company are complaining about the benefits that receive. However, there is little consensus about how to improve this situation. To address this problem, the human resources manager would most likely decide to

An appraisal that focuses on relatively enduring human characteristics but that is difficult for employees to use to improve their performance is called a ________ appraisal.

A sales manager for a Ford Motor Co. dealer evaluates each one of his sales staff monthly on the basis of the number of new cars sold during the past month. This is a(n)________ type of appraisal.

The set of activities in which managers generate a pool of qualified candidates for open positions is known as

When a manager appraises the performance of an employee by the actual outcomes of the employee's work behaviors, it is called a ________ appraisal.

When interviewers present a job applicant with a scenario that is likely to occur on the job and ask the applicant how he or she would respond, this type of question is known as a(n)________ interview question.

A manager changes jobs within an organization and moves to another job at the same level without any major changes in authority or responsibility. This is known as

The goal of EEO is to ensure that all citizens have an equal opportunity to obtain employment regardless of their gender, race, country of origin, religion, age, or disabilities.

The process by which managers determine the relative qualifications of job applicants for an open position is known as

The process by which a manager shares performance information with a subordinate and develops a plan for the future development of that subordinate is known as

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences that will help the organization achieve its goals is known as

An organization reimburses managers for graduate school tuition whenever they receive a grade of A or B in management-related courses. This component of the HRM process is

While providing effective performance feedback to an employee, which of the following is an effective approach for a manager?

The purpose of training activities within organizations is to teach current employees new skills so they can be better prepared to take on new responsibilities within the organization.

Explain the importance of reliability and validity of selection tools used by managers of an organization.