Exam 2: Values, Attitudes, Emotions, and Culture: the Manager As a Person

Every year on the Saturday prior to Christmas, Smart Enterprises holds its annual holiday party. This is an example of a rite of

A terminal value is a personal conviction about lifelong goals. Choose one of the two terminal values identified by Milton Rokeach. Next, give three well-developed examples of how a manager would apply the value you chose in the workplace.

Adam Fallon, a newly promoted manager at Drone World, puts in long hours and recently went out of his way to help a coworker finish a task on time. Adam is demonstrating

Define job satisfaction and discuss why it is so important for managers to be satisfied with their jobs.

Bells and Whistles Company establishes a product team to develop a new mobile app. Mark and Carmen are part of the team, and they are excited about their new roles as product developers. Lately, Mark has been complaining to Carmen that he needs to have every action he takes approved by his manager and then by his manager's manager. Mark despairs of ever getting a creative idea off the ground. Carmen confides that she is experiencing the same problem. Evaluate the reason why Mark and Carmen are having difficulty getting their new product team up and running.

The need for ________ is the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having associates get along with one another.

Since managers are accountable for ensuring that organizations and their members behave in an ethical fashion, they need an external locus of control.

Explain the attraction-selection-attrition (ASA)framework. How does it help explain the formation of organizational cultures?

Organizational socialization is the process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively.

An individual's enduring tendencies to feel, think, and act in certain ways are referred to as his/her

The need for affiliation is the extent to which a manager has a strong interest in performing challenging tasks well and to meet personal standards of excellence.

Distinguish between internal and external locus of control.

A(n)________ value is a personal conviction about lifelong goals or objectives.

Differentiate between terminal and instrumental values. How do they contribute to the organizational culture?

The formal events that recognize incidents of importance to the organization as a whole and to specific employees are known as

The employees at Software Solutions wear casual clothes, play pool at lunch, and bring their children to work. When Adrienne Sidon joined the company, no one explained these unwritten rules to her; she just figured them out. These informal codes of conduct followed by Software Solutions employees are known as

Emotional intelligence concerns understanding and managing the moods and emotions of others but not oneself.

Roxanna Schwartzkopf joined WestCorp, a company with an innovative culture, as a middle manager. Now she has been promoted to lead a team of subject-matter experts tasked with developing a new product line. Roxanna feels pressure to ensure the success of this risky new venture. When one of her team members, Jenna Sanders, approaches her with a daring new idea, Roxanna insists that Jenna defend the idea by presenting an hour-long slide presentation to management. Next, Roxanna subjects Jenna's idea to a formal review process that is still underway months later. As a result, Roxanna's team has made little progress, and the team members are losing motivation. Given WestCorp's culture, what should Roxanna have done instead to support the success of her new team?

Christian's manager Jeff never discusses personal topics, avoids eye contact, and doesn't attend office parties or other work-related social events. Christian tells a coworker Michelle about his fear that their manager is planning to fire them because of his aloofness. Christian is reassured when Michelle points out that Jeff is quiet and aloof because he simply doesn't have a sociable, outgoing personality. Michelle's response demonstrates the idea that

The tendency of a person to feel bad emotions and moods, to feel distressed, and to be critical of oneself and others is called ________.