Exam 2: Values, Attitudes, Emotions, and Culture: the Manager As a Person

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Organizational ________ comprises the shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals.

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Shannon Colbert, a business major at Urban College, is focused on her dream of becoming a manager for a major company. Armen Krikorian, a manager at Shoe Shack, believes his team should show unfailing courtesy to customers. Shannon demonstrates ________ values, while Armen demonstrates ________ values.

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Which of the following terms refers to what managers are trying to achieve through work and how they think they should behave?

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Which of the following is a reason that high self-esteem is valuable in a manager?

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Discuss organizational commitment and its relationship to organizational culture.

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