Exam 2: Values, Attitudes, Emotions, and Culture: the Manager As a Person

As a manager of a packing and shipping store, Kwame Brown comes to work upbeat, enthusiastic, and energetic. His employees appreciate his positive

Javier Lopez of Software Solutions is an effective and efficient manager. However, he always points out what can go wrong, and he avoids personal conversations and office parties. Javier can be classified as

Words on Paper is a printing company that approaches customers directly to know their requirements in detail, deliver the products before the scheduled time, and receive feedback from the customers. This is a description of the company's ________ culture.

Kevin Plank at Under Armor has ________, meaning that he believes he can make a difference.

An intense, relatively short-lived feeling is called a(n)

According to the ASA model, company founders can influence the values, norms, and standards of their companies. This occurs because

Whenever Daniel performs well in a test, he thinks that his teacher was being lenient or that he was lucky. Daniel is said to have

According to psychologist David McClelland, the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence is known as the individual's need for

Emotional intelligence can help managers perform interpersonal roles like that of a

Which term refers to the ability to understand and manage one's own moods and emotions and those of other people?

When might introversion be a helpful personality trait for managers?

Which of the following is true of the planning process in an organization with an innovative culture?

Organizational citizenship behaviors are an employee's

Manager Scott Fairchild is upset because another valuable employee has just submitted her letter of resignation. Liana Cho is experienced, knowledgeable, and has gained much insight over the years into Synergy Company's culture and the software industry in general. She will be missed. Scott is alarmed by Synergy's high turnover rate. What is one thing he might do to address this problem effectively?

For the grocery chain Go Bananas, a social media specialist announces employee promotions on the company's blog. This is an example of a rite of

Bill Gates, founder of Microsoft, expects employees to be creative, work hard, dress informally, and personalize their offices. This is an example of how

Ayesha Drummond, a manager at Hi-Yield Investment Group, is not always able to control her temper at work. If anyone contradicts her, she gets red in the face, raises her voice, and challenges others' opinions. Ayesha's assistant, Violeta Padilla, feels threatened and upset when Ayesha gets angry. Violeta has noticed that her own and others' decision-making ability is hindered by Ayesha's negative moods. Violeta decides to take the initiative and discuss her concerns directly with Ayesha. Of the following, what should Violeta focus on in the discussion?

Which of the following traits is likely to help managers maintain high standards for themselves and push ahead on challenging projects?

Managers who have high conscientiousness are most likely to be

As a manager of a chain of auto parts stores, you have noticed a high turnover rate for newly hired employees. It seems that new employees quit, often within their first six months, because they say they feel disconnected from their coworkers and the rest of the organization. Which of the following actions would most likely help you reduce employee turnover?