Exam 2: Foundations of Quality Management

At KARLEE,the strategic direction of the company is set by .

Who among the following influenced the development of a participative,bottom-up view of quality,which became the trademark of the Japanese approach to quality management?

The ISO 9001 requirement for audits forces an organization to review its quality system on a routine basis.

Dr.Kaoru Ishikawa,a quality philosopher,advocated collecting and analyzing factual data using simple visual tools,statistical techniques,and teamwork as the foundations for implementing total quality.

According to Deming,a product or service possesses quality if:

Identify the contract manufacturer of precision sheet metal and machined components for telecommunications,semiconductor,and medical equipment industries,located in Garland,Texas. ?

With regard to quality management systems,a quality ______ serves as a permanent reference for implementing and maintaining the system.

Which of the following is one of the four elements of Deming's system of profound knowledge?

According to point one of Deming's 14 points for quality improvement,the responsibility of improving a firm's competitive position lies with ______.

The total quality philosophy was initially based on only one principle-customer focus.

Which of the following principles supports statistical thinking,a philosophy of learning and action?

According to Dr.Ishikawa's philosophy,the ideal state of quality control occurs when inspection becomes necessary.

The first point in Deming's 14 points for improving quality is "Create a vision and demonstrate commitment." Explain this point.

Unlike Deming,however,Juran proposed a major cultural change in the organization,and did not take up improving quality by working within the system familiar to managers.

Describe the similarities in the quality improvement philosophies of Deming,Juran,and Crosby.

In Deming's view,_____is the chief culprit of poor quality.

Which of the following companies had an annual average increase in sales growth of 35 percent from 1995 to 2000,and high levels of customer and employee satisfaction,and quality and operational performance?

List KARLEE's three values.

Unlike other management gurus and consultants,Deming defined and described quality precisely.

_____ are a result of the design of the product and production system and generally?account for about 80 to 95 percent of the observed variation in the output of a production?process.