Exam 9: Process Improvement and Six Sigma

To provide a more detailed analysis of the picking operation,the 50 individual times recorded for picking orders were plotted on the:

List the four Milwaukee-based organizations that created a consortium committed to the development of an approach to reduce errors and improve patient safety.

The term six sigma is based on a statistical measure that equates to 4.3 or fewer errors or defects per million opportunities.

In the context of Six Sigma teams,who among the following are functional employees who are trained in introductory Six Sigma tools and methodology and work on projects on a part-time basis?

What were the steps included in examining Froedtert hospital's clinical laboratory process?

Which of the following categories of quality problems is characterized by unsatisfactory performance that causes customer dissatisfaction,such as high levels of defects,service failures,or customer complaints?

Many organizations use the Deming cycle as the basis for their organizational performance improvement activities.

The "define" phase of the DMAIC process focuses on describing the problem in operational terms that facilitate further analysis.

At each step,the Pareto diagram stratifies the data to more detailed levels,eventually isolating the most significant issues in process improvement.

With respect to 5S,which of the following Japanese terms refer to ensuring that each item in a workplace is in its proper place or identified as unnecessary and removed?

DMAIC,a process improvement methodology,bears a close resemblance to the creative problem-solving process.

List the errors which were well documented and those which were known to be a significant source of error at Froedtert Hospital in Milwaukee,Wisconsin.

Which of the following activities in the order fulfillment process was identified as the largest contributor to order processing delays,when the average times of these activities were analyzed with the Pareto diagram?

Which of the following categories of problems is characterized by unsatisfactory performance by processes that are not well-specified or understood?

In the context of Six Sigma teams,who among the following are full-time Six Sigma experts who are responsible for Six Sigma strategy,training,mentoring,deployment,and results but,are typically not members of Six Sigma project teams?

Six Sigma is owned by business leader champions.

According to Kepner and Tregoe,a problem is a deviation between what should be happening and what actually is happening that is important enough to make someone think the deviation ought to be corrected.

With respect to Pareto analysis,a Pareto _____ is one in which the characteristics observed are ordered from largest frequency to smallest.

American Express pioneered the concept of Six Sigma as an approach to measuring product and service quality.

Compared to lean tools,Six Sigma tools are more intuitive and easier to apply by anybody in the workplace