Exam 9: Process Improvement and Six Sigma

List the nine steps present in the process map developed by the team members of Froedtert Hospital for continuous IV medication infusion procedure.

List the process flow of the order fulfillment process that was developed for the automotive parts distribution center.

Which of the following stages of the PDSA cycle determines whether the trial plan is working correctly by evaluating the results,recording the learning,and determining whether any further issues or opportunities need be addressed?

What step was set up by the distribution center and taken by the team to reduce order processing time and determine where the longest delays occurred in the order processing activities?

One useful quality control tool to help identify the most important issue among a mess of symptoms is _____.

The _____ is a simple adaptation of the scientific method for process improvement.

The "do" stage in the PDSA cycle involves identifying problems.

Which of the following is the most widely known process improvement methodology used in Six Sigma?

Order BZ-34265 began the "check order" activity at 1:35 P.M and finished at 2:03 P.M.The completion time for this activity is _____.

The term _____ is based on a statistical measure that equates to 3.4 or fewer errors or defects per million opportunities.

_____ are special types of data collection forms in which the results can be interpreted on the form directly without additional processing.

What are the various factors that should be considered when selecting a Six Sigma project?

A _____ defines the project,its objectives,and deliverables,and represents a contract between the project team and the sponsor.

Successful green belts are often promoted to _____.

What was the reason found for the delay of the picking process by the brainstorming sessions of the team set up by the distribution center to reduce order processing time?

Which of the following is a major drawback of the bottom-up approach to Six Sigma projects?

Which of the following steps of the Froedtert Hospital's clinical laboratory process was identified to be subjected to most errors by applying Six Sigma analysis?

The "plan" stage in the PDSA cycle involves determining whether the trial plan is working correctly by evaluating the current situation and the process.

A structured problem-solving approach to process improvement ensures that solutions are developed objectively,rather than based on opinions or rash judgments.

Data sheets are special types of data collection forms in which the results are interpreted on the form directly without additional processing.