Exam 9: Process Improvement and Six Sigma

An ultimate stretch goal of all organizations that adopt a Six Sigma philosophy is to have all critical processes,regardless of functional area,at a six-sigma level of capability.

What is the Six Sigma quality level when the process standard deviation is 1ó and the tolerance range is 10 ó?

In which of the following stages of the FADE approach is the solution implemented and a monitoring plan is established?

Toyota created a unique tool,called the _____,to succinctly consolidate and visualize information for identifying and solving quality problems.

In which of the following stages of the PDSA cycle do the improvements become standardized and the final plan is implemented as a "current best practice" and communicated throughout the organization?

Data such as production volume,cost,and customer satisfaction indexes are often plotted on a _____,which displays the data over time.

To provide a more detailed analysis of the picking operation,the team plotted the 50 individual times recorded for picking orders on the histogram.What was suggested by a part picker during a brainstorming session about the three humps of this histogram?

Six Sigma methods are most applicable to conformance problems because the processes that create?the problems can be easily identified,measured,analyzed,and changed.

Why did the manager of the distribution center of the automobile replacement parts promise that all orders would be delivered within 24 hours or the customer would get the parts at no charge?

Compared to Six Sigma,TQM is generally limited to simple improvement tools and concepts.

An effective problem-solving process that can easily be adapted to quality improvement stems from _____ concepts pioneered by Alex Osborn.

In which of the following stages of the FADE approach does a team select the problem to be addressed and define it,characterizing the current state of the process,why change is needed,what the desired result should be,and the benefits of achieving the result?

Describe the concepts on which the core philosophy of Six Sigma is based.

Which of the following stages of the FADE approach focuses on creating a solution and implementation plan along with documentation to explain and justify recommendations to management who must allocate the resources?

Which of the following categories of problems is characterized by unsatisfactory performance that causes dissatisfaction from the standpoint of noncustomer stakeholders,such as managers of financial or supply chain functions?

With respect to 5S,which of the following Japanese terms refer to arranging materials and equipment so that they are easy to find and use?

In the context of the DMAIC process,_____ provide a broad overview of the key elements in the process and help to explain who is the process owner,how inputs are acquired,who the process serves,and how it adds value.

Balancing quality costs against expected revenue gains has become known as:

______ are the graphical components of regression analysis.

List the steps that were characterized by the highest degree of variability and the greatest chance for error in the analysis of medication delivery by IV infusions.