Exam 14: Building and Sustaining Quality and Performance Excellence

Small organizations and nonprofits have generally been quick to adopt quality initiatives.

With respect to American Express's change process,which of the following steps answer the question "Why are we doing this?"

An example of a dysfunctional culture is a high-tech company that stresses on teamwork while innovation depends on individuality.

With respect to the six stages of a quality life cycle,in which of the following stages is an existing quality initiative refocused and given new resources?

List the performance improvements that resulted from Veridian's quality initiatives.

A $50 million information system has been upgraded by a healthcare organization as they discovered weaknesses in the organization's ability to collect and analyze information.This is an example of a _____ change within the organization.

Numerous approaches were used by Corning to transform manufacturing operations.This approach was effected by using:

Which of the following stages of the Baldrige roadmap marks the transition from the singular focus on change through projects,however well executed,to systematic evaluation and improvement of leadership approaches?

Which of the following is reflected in benchmarking practices?

Welch's process for continuous learning led to the discovery that business must simplify first,then automate best practices that have been designed for robust performance in the face of variation in business conditions.

As of 2011,how many employees at Corning have Six Sigma certification?

_____ is the ability to address current needs and have the agility and management skills and structure within an organization to prepare successfully for the future.

With respect to the six stages of a quality life cycle,in which of the following stages is quality strategically aligned and deployed across the organization?

A major benefit of Baldrige is that it naturally provides a framework for organizational learning and,therefore,helps to enhance and sustain an organization,no matter what its current level of maturity.

The key to developing learning organizations is effective leadership.

Which of the following is true about the stage 3 of the Baldrige roadmap to performance excellence?

According to the observations of A.V.Feigenbaum and Donald S.Feigenbaum,quality has become one of the twentieth century's most important management ideas.

With respect to the six stages of a quality life cycle,in which of the following stages has quality not been strategically driven or aligned?

What is the goal of Veridian Homes?

Which of the following is true about the stage 0 of the Baldrige roadmap to performance excellence?