Exam 14: Building and Sustaining Quality and Performance Excellence

Which of the following is NOT part of Corning's guidelines for performance excellence?

_____ is an organization's value system and its collection of guiding principles.

As the firm grows,the process of creating and disseminating the desired culture tends to become increasingly difficult because the entrepreneur is no longer involved in the day-to-day activities of the organization.

List the six stages of a quality life cycle.

In which of the following stages of the Baldrige roadmap,do visionary leaders recognize the inherent limitations of a project-based approach to performance improvement?

What are the three basic steps of an organizational change process?

A well-aligned organization has its processes focused on achieving a shared vision and strategy.

Which of the following is true about the stage 2 of the Baldrige roadmap to performance excellence?

The Six Sigma program provides two simple instruments called Are We Making Progress?

Name the two companies that merged to form Veridian Homes.

_____ refers to the harmonization of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

With respect to the six stages of a quality life cycle,the implementation stage of a new quality initiative is called:

For quality and performance excellence to truly succeed in an organization,it must define and drive the culture of the organization.

Transferring knowledge quickly and efficiently throughout the organization is the basis for modern knowledge management practices.

With respect to the six stages of a quality life cycle,in which of the following stages is a new quality initiative used in conjunction with an existing one to give rise to new energy and impact?

Process changes within an organization are the ones that impact the organization's culture the most rapidly.

Which of the following is true about the stage 4 of the Baldrige roadmap to performance excellence?

Learning organizations have become skilled in creating,acquiring,and transferring knowledge and in modifying the behavior of their employees and other contributors to their enterprises.

As one of the first companies in the United States to institutionalize research and development as a key business strategy,what is Corning known for-innovations in the development of glass products and glass- and ceramics-based applications.These include Gorilla Glass,a tough and damage-resistant?

Managers must take a positive approach to self-assessment findings,no matter how unpleasant they might appear.