Exam 14: Building and Sustaining Quality and Performance Excellence

Impatient managers often seek immediate results by adopting off-the-shelf quality programs and practices,or by imitating other successful organizations.

The managers of small organizations and non-profits are wrapped up in entrepreneurial activities that typically focus on sales strategies and market growth,day-to-day cash flow problems,and routine fire fighting.

When organizational learning processes serve to refresh and reinforce current learning,_____ leadership is best suited.

Which of the following stages of the Baldrige roadmap can be rightly called the "sustaining" phase?

With respect to the six stages of a quality life cycle,in which of the following stages has the quality initiative had a limited impact,is failing,and is awaiting termination?

_____ is the basis for Deming's plan-do-study-act cycle.

Which of the following is true about the stage 1 of the Baldrige roadmap to performance excellence?

All organizations must take the one best route to quality and performance excellence,which is Six Sigma.

Which of the following phases of the Baldrige roadmap is characterized by action on the feedback,usually by incorporating it into the strategic planning process?

With respect to American Express's change process,which of the following steps answer the question "What needs to happen to make the change work?"

How did Corning drive performance excellence across all disciplines to achieve corporate goals?

What are some of the recurring concepts of quality methodology employed by Corning?

What is the structure and systems employed from a strategic and operational mindset by Veridian Homes to achieve its goal of promoting and coordinating quality throughout the company?

In viewing the three core principles of TQ,a focus on customers is clearly vital to small enterprises.

How does linking strategic goals to each employee via the performance planning and development (PPD)process help the employees of Veridian Homes?

With respect to American Express's change process,which of the following steps answer the question "How are we going to manage the effort on an ongoing basis?"

Organizational changes result from strategy development and its implementation.