Question 1

Which of the following is NOT a feature of poor writing?

Accepted Answer

A) It requires more time for revisions. 
B) It delays action. 
C) It is always concise. 
D) It irritates the reader. 
A) It requires more time for revisions. 
B) It delays action. 
C) It is always concise. 
D) It irritates the reader.

Question 2

According to employers,what are the business basics that Canadian professionals need in order to be competitive in the global market?

Accepted Answer

To remain competitive in the g

Question 3

Which of the following is a feature of the company grapevine?

Accepted Answer

A) It is always a good place to look for feedback. 
B) Interpersonal communications skills connect you to the grapevine. 
C) It is a formal source of organizational information. 
D) It is crucial to developing positive relationships. 
A) It is always a good place to look for feedback. 
B) Interpersonal communications skills connect you to the grapevine. 
C) It is a formal source of organizational information. 
D) It is crucial to developing positive relationships.

Question 4

Most messages have a single purpose.

Accepted Answer

A) True 
 B)False

Question 5

Generating every possible idea on a topic,no matter how silly or far-fetched,is known as _.

Accepted Answer

A) Acculturation 
B) Groupthink 
C) Brainstorming 
D) Paraphrasing 
A) Acculturation 
B) Groupthink 
C) Brainstorming 
D) Paraphrasing

Question 6

Which of the following is true about business communication?

Accepted Answer

A) It is important to remember that buzzwords should be used in office conversation. 
B) Careers do not depend upon skillful communication. 
C) We cannot achieve success in communication unless and until we meet the other person's wants. 
D) Idioms should be used while communicating with non-English speakers. 
A) It is important to remember that buzzwords should be used in office conversation. 
B) Careers do not depend upon skillful communication. 
C) We cannot achieve success in communication unless and until we meet the other person's wants. 
D) Idioms should be used while communicating with non-English speakers.

Question 7

More than any other type of communication,business communication puts particular emphasis on:

Accepted Answer

A) technical language. 
B) efficiency. 
C) extensive details. 
D) complex topics. 
A) technical language. 
B) efficiency. 
C) extensive details. 
D) complex topics.

Question 8

Which of the following is NOT a convention of the North American style of business communication?

Accepted Answer

A) Format is decided by software application 
B) Memos go to external audiences 
C) Memos go to internal audiences 
D) Format is decided by the organizational culture 
A) Format is decided by software application 
B) Memos go to external audiences 
C) Memos go to internal audiences 
D) Format is decided by the organizational culture

Question 9

Successful communication usually includes persuasion.

Accepted Answer

A) True 
 B)False

Question 10

List the problems caused by poor writing.

Accepted Answer

The problems caused by poor writing are:

Question 11

What are IBM's tips for creativity?

Accepted Answer

IBM's tips for creativity are very diver

Question 12

An effective,reader-centred business message must be concise.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT a feature of business communication?

Accepted Answer

A) To be efficient,a message must get through the first time. 
B) Different organizational patterns can confuse and mislead people. 
C) Messages are becoming more complicated. 
D) Effective business communication conforms to the writer's expectations. 
A) To be efficient,a message must get through the first time. 
B) Different organizational patterns can confuse and mislead people. 
C) Messages are becoming more complicated. 
D) Effective business communication conforms to the writer's expectations.

Question 14

Which of the following is NOT a conventional style of the North American style of business communication?

Accepted Answer

A) Salutation 
B) Short sentences and paragraphs 
C) Abstract language 
D) White space for emphasis 
A) Salutation 
B) Short sentences and paragraphs 
C) Abstract language 
D) White space for emphasis

Question 15

A message is comprehensive if the:

Accepted Answer

A) information in the message is accurate and is free of errors in punctuation,spelling,grammar,word order,and sentence structure. 
B) writer conveys maximum meaning using as few words as possible. 
C) style,organization,and visual impact of the message help the reader to read,understand,and act. 
D) writer chooses the facts-and the organization and language to convey those facts-that enable the reader to get the meaning that the writer intended. 
A) information in the message is accurate and is free of errors in punctuation,spelling,grammar,word order,and sentence structure. 
B) writer conveys maximum meaning using as few words as possible. 
C) style,organization,and visual impact of the message help the reader to read,understand,and act. 
D) writer chooses the facts-and the organization and language to convey those facts-that enable the reader to get the meaning that the writer intended.

Question 16

Business correspondence does not cost money.

Accepted Answer

A) True 
 B)False

Question 17

We know a message is correct when:

Accepted Answer

A) the reader has enough information to evaluate the message and act on it. 
B) the style,organization,and visual impact of the message help the reader to read,understand,and act. 
C) it is free of errors in punctuation,spelling,grammar,word order,and sentence structure. 
D) the writer conveys maximum meaning using as few words as possible. 
A) the reader has enough information to evaluate the message and act on it. 
B) the style,organization,and visual impact of the message help the reader to read,understand,and act. 
C) it is free of errors in punctuation,spelling,grammar,word order,and sentence structure. 
D) the writer conveys maximum meaning using as few words as possible.

Question 18

Which of the following is an example of a company's internal audience?

Accepted Answer

A) Shareholder 
B) Supplier 
C) Office manager 
D) Union leader 
A) Shareholder 
B) Supplier 
C) Office manager 
D) Union leader

Question 19

Creative thinking is a genetic trait,like blue eyes,rather than something that can be learned.

Accepted Answer

A) True 
 B)False

Question 20

We communicate most successfully when we take the time to consider what results we want.

Accepted Answer

A) True 
 B)False

Exam 1: Introducing Business Communications

Which of the following is NOT a feature of poor writing?

According to employers,what are the business basics that Canadian professionals need in order to be competitive in the global market?

Which of the following is a feature of the company grapevine?

Most messages have a single purpose.

Generating every possible idea on a topic,no matter how silly or far-fetched,is known as _.

Which of the following is true about business communication?

More than any other type of communication,business communication puts particular emphasis on:

Which of the following is NOT a convention of the North American style of business communication?

Successful communication usually includes persuasion.

List the problems caused by poor writing.

What are IBM's tips for creativity?

An effective,reader-centred business message must be concise.

Which of the following is NOT a feature of business communication?

Which of the following is NOT a conventional style of the North American style of business communication?

A message is comprehensive if the:

Business correspondence does not cost money.

We know a message is correct when:

Which of the following is an example of a company's internal audience?

Creative thinking is a genetic trait,like blue eyes,rather than something that can be learned.

We communicate most successfully when we take the time to consider what results we want.

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters