Exam 10: Developing New Products and Services
Exam 1: Creating Customer Value, Relationships, and Experiences Through Marketing197 Questions
Exam 2: Developing Successful Marketing Strategies205 Questions
Exam 3: Scanning the Marketing Environment212 Questions
Exam 4: Ethics and Social Responsibility for Sustainable Marketing159 Questions
Exam 5: Consumer Behaviour222 Questions
Exam 6: Understanding Organizations As Customers178 Questions
Exam 7: Reaching Global Markets217 Questions
Exam 8: Marketing Research: From Information to Action134 Questions
Exam 9: Market Segmentation, Targeting, and Positioning221 Questions
Exam 10: Developing New Products and Services221 Questions
Exam 11: Managing Products and Brands240 Questions
Exam 12: Managing Services132 Questions
Exam 13: Pricing Products and Services280 Questions
Exam 14: Managing Marketing Channels and Supply Chains282 Questions
Exam 15: Retailing204 Questions
Exam 16: Integrated Marketing Communications and Direct Marketing211 Questions
Exam 17: Advertising, Sales Promotion, and Public Relations214 Questions
Exam 18: Personal Selling and Sales Management211 Questions
Exam 19: Pulling It All Together: the Strategic Marketing Process199 Questions
Exam 20: Using Social Media and Mobile Marketing to Connect With Consumers163 Questions
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You decide to buy a new car. You talk to friends about it, research mechanical specifications in Consumer Reports, test drive different makes and models, and compare prices at several dealerships. Into which classification of consumer goods would your new car purchase fall?
(Multiple Choice)
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What categories of products are classified as business support goods? Give an example of each.
(Essay)
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Which of the following products at the time of its introduction was the best example of a continuous innovation?
(Multiple Choice)
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Because of the time, cost, and confidentiality problems of test markets, manufacturers often turn to:
(Multiple Choice)
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The terms continuous innovation, dynamically continuous innovation, and discontinuous innovation, are classifications based on:
(Multiple Choice)
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Marketing researchers could ask consumers if they would prefer to serve their children juice in easy-to-open pouches, plastic bottles with screw-on caps, or individual easy-open boxes. When the consumers tell the researcher which package concept they prefer, they are taking part in which stage of the new-product process?
(Multiple Choice)
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When audiences are allowed to preview actual movies such as Pretty Woman and Honey, I Shrunk the Kids before they are released to the general public, it is a part of the ___________stage of the new-product process.
(Multiple Choice)
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Figure 10-2
-According to Figure 10-2, column "A" represents a

(Multiple Choice)
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Special marketing efforts are usually needed to communicate the benefits to potential buyers of __________, because they are intangible.
(Multiple Choice)
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Services-marketing experts generally agree that there is a hierarchy of new-service categories that is somewhat similar to the continuous, dynamically continuous, and discontinuous innovation continuum for physical products. Serving customers quicker would be an example of:
(Multiple Choice)
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What is the limitation behind doing virtual reality market testing?
(Multiple Choice)
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ThothX's space elevator, if implemented, is a good example of:
(Multiple Choice)
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Developing the marketing strategy required to commercialize a new idea would be created in which stage?
(Multiple Choice)
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Walt Disney Imagineering, through its Epcot Innoventions Pavilion, is developing virtual reality application for its guests to enjoy and get feedback on products. When it comes to developing new products this would be an example of:
(Multiple Choice)
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Figure 10-1
-According to Figure 10-1, column "A" would represent what type of product?

(Multiple Choice)
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Fifty percent or more of Canadian adults have not had their teeth checked by a dentist within the last five years. For these people dental services would be classified as a(n):
(Multiple Choice)
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Which type of consumer good is purchased relatively infrequently and takes some time to make the purchase decision due to some comparison shopping?
(Multiple Choice)
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Leona hates carrying a camera with her on vacations. If she only knew of the existence of the 1/2" thick Logitech Pocket Digital camera which easily fits in any pocket. For Leona, the Logitech camera is a(n):
(Multiple Choice)
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A company that manufactures door hinges used by GM in its car doors gets increased orders from GM because more consumers are demanding GM vehicles. This illustrates ________ for this __________.
(Multiple Choice)
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