Exam 4: Emotions and Moods

Surface acting deals only with ________ emotions.

Robert Springer woke up in the morning and felt a sense of joy and peace as he got ready for work. At work, though challenges came his way, he tackled them without getting stressed about them. This feeling lasted for several days that week. What is one of the reasons that Springer's feeling can be categorized as a mood and not as an emotion?

Jane Hastings recently joined her first job as a communication executive and is working on creating press releases for an upcoming campaign. The campaign is getting launched publicly in the next week and Hastings will need to interact with the media and give sound bites on the issue. This is the first time she will be interacting with the press and she is experiencing emotions of anxiousness, nervousness, and stress. Which of the following mood dimensions is she experiencing?

When Ariana Winter is told that her dog has been killed by a car, she feels deeply saddened. Her feelings are then overcome by a surge of anger at the car driver. However, minutes later, she is able to laugh and talk about the good memories spent with her pet. What is one of the reasons that Winter's reaction can be categorized as an emotion?

Which of the following mood dimensions is a pure marker of high negative affect?

________ are caused by a specific event, are very brief, and are accompanied by distinct facial expressions.

As the escalation over The Interview illustrates, emotions can greatly influence decision making, even sparking conflict with potentially disastrous consequences.

The practice of modifying one's true inner feelings based on display rules is known as ________.

People often behave in ways that violate established norms and threaten the organization, its members, or both. Such actions are called ________.

Poor or reduced sleep impairs decision making and makes it difficult to control emotions.

How can managers influence moods? Explain.

________ refers to individual differences in strength with which individuals experience their emotions.

Erin Corbett works at a software company and is in charge of the help desk. A short while ago, she received a call from a discontented customer about a problem he is facing due to the company's software. Though she tried to help the customer with the software, he refused to listen to her. He continued yelling at her and finally banged the phone down. Corbett feels exasperated after hanging up the phone and goes for a cup of coffee to calm herself down. What makes Corbett's anger an emotion, rather than a mood?

As part of their sales training, the staff at Penny Stores is encouraged to build personal relationships with the store's patrons. Apart from receiving product training, the staff is taught to follow a scripted sales process wherein they must greet the customers, introduce themselves, and enquire about their purchase. They are also encouraged to engage in casual conversation with the customer. In a recent survey conducted by the marketing department, it was revealed that customers were dissatisfied with the level of service at Penny Stores. Which of the following, if true, best explains this situation?

Which of the following terms refers to a person's ability to detect and to manage emotional cues and information?

________ refers to the tendency of people to associate two events when in reality there is no connection.

________ refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

Which of the following is an example of an epicurean activity which helps increase a person's positive mood?

Which of the following statements is true regarding negotiation?

Emotions tend to last for several days, for a much longer time period than moods.