Question 1

Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions?

Accepted Answer

A) Men are more emotionally expressive than women. 
B) Men experience emotions more intensely than women. 
C) Women express anger more frequently than men. 
D) Women tend to hold onto emotions longer than men. 
E) Men display positive emotions more frequently than women. 
A) Men are more emotionally expressive than women. 
B) Men experience emotions more intensely than women. 
C) Women express anger more frequently than men. 
D) Women tend to hold onto emotions longer than men. 
E) Men display positive emotions more frequently than women.

Question 2

Which of the following terms refers to the practice of hiding inner feelings and foregoing emotional expressions in response to display rules?

Accepted Answer

A) surface acting 
B) anchoring bias 
C) active camouflage 
D) bandwagon effect 
E) framing effect 
A) surface acting 
B) anchoring bias 
C) active camouflage 
D) bandwagon effect 
E) framing effect

Question 3

Carrie recently received the Employee of the Year award at the call center where she works as a customer service representative. She was chosen for the award because she is known to be highly courteous toward even the most difficult of callers and is efficient at handling their queries. A month after receiving the award, Carrie submits her resignation. According to her exit interview, she felt burnt out. Which of the following best explains this situation?

Accepted Answer

A) Carrie was overwhelmed by the award. 
B) Carrie lacked the skills and motivation to perform her job in an effective manner. 
C) Carrie felt the strain of having to constantly fake positive emotions towards her customers. 
D) Carrie was demotivated by the lack of recognition and respect from her peers. 
E) Carrie was unable to empathize with her callers and the problems that they faced. 
A) Carrie was overwhelmed by the award. 
B) Carrie lacked the skills and motivation to perform her job in an effective manner. 
C) Carrie felt the strain of having to constantly fake positive emotions towards her customers. 
D) Carrie was demotivated by the lack of recognition and respect from her peers. 
E) Carrie was unable to empathize with her callers and the problems that they faced.

Question 4

Negative affect is a mood dimension consisting of ________ at the low end.

Accepted Answer

A) nervousness 
B) relaxation 
C) anxiety 
D) stress 
E) depression 
A) nervousness 
B) relaxation 
C) anxiety 
D) stress 
E) depression

Question 5

Which of the following is not true regarding positive and negative emotions in different cultures?

Accepted Answer

A) In China, people report experiencing fewer positive and negative emotions than people in other cultures. 
B) Compared to Mainland Chinese, Taiwanese are similar to Latin Americans in their experience of culture. 
C) The emotions felt by people in China are less intense than the emotions felt by people in other cultures. 
D) Compared to Mainland Chinese, Taiwanese are more like U.S. workers in their experience of emotions. 
E) On average, Taiwanese report more positive and fewer negative emotions than their Chinese counterparts. 
A) In China, people report experiencing fewer positive and negative emotions than people in other cultures. 
B) Compared to Mainland Chinese, Taiwanese are similar to Latin Americans in their experience of culture. 
C) The emotions felt by people in China are less intense than the emotions felt by people in other cultures. 
D) Compared to Mainland Chinese, Taiwanese are more like U.S. workers in their experience of emotions. 
E) On average, Taiwanese report more positive and fewer negative emotions than their Chinese counterparts.

Question 6

Which of the following is an example of deep acting?

Accepted Answer

A) Sasha ignores a colleague's question because she knows he has a personal grudge against her. 
B) Andy conceals her emotions and politely talks to a customer even though he is annoying her. 
C) Liza smiles at her manager even though last week she was passed over for a promotion. 
D) Dave tries to get along with a co-worker because they will soon be working together on a project. 
E) Javier is tired of working long hours and calls in sick on Monday to skip work. 
A) Sasha ignores a colleague's question because she knows he has a personal grudge against her. 
B) Andy conceals her emotions and politely talks to a customer even though he is annoying her. 
C) Liza smiles at her manager even though last week she was passed over for a promotion. 
D) Dave tries to get along with a co-worker because they will soon be working together on a project. 
E) Javier is tired of working long hours and calls in sick on Monday to skip work.

Question 7

Which of the following is one of the six essentially universal emotions agreed on by a majority of researchers?

Accepted Answer

A) anger 
B) shame 
C) apathy 
D) indifference 
E) distress 
A) anger 
B) shame 
C) apathy 
D) indifference 
E) distress

Question 8

Under which of the following conditions, if true, would the manager's suggestion most likely be accepted?

Accepted Answer

A) The company recently acquired a new client and work volumes are expected to increase. 
B) The company halted its hiring plans for the year in order to focus on developing talent in-house. 
C) The company allows employees to exchange their unused leave for cash at the end of every year. 
D) The company promotes work-life balance, by offering employees flexible working arrangements. 
E) The company has a "use it or lose it" policy whereby unused leave lapses at the end of every year. 
A) The company recently acquired a new client and work volumes are expected to increase. 
B) The company halted its hiring plans for the year in order to focus on developing talent in-house. 
C) The company allows employees to exchange their unused leave for cash at the end of every year. 
D) The company promotes work-life balance, by offering employees flexible working arrangements. 
E) The company has a "use it or lose it" policy whereby unused leave lapses at the end of every year.

Question 9

Which of the following is a generic term that covers a broad range of feelings that people experience?

Accepted Answer

A) affect 
B) knowledge 
C) insight 
D) attention 
E) cognition 
A) affect 
B) knowledge 
C) insight 
D) attention 
E) cognition

Question 10

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Accepted Answer

A) Moods and emotions have no direct influence on decision making. 
B) People in good moods are less likely than others to use heuristics to make decisions. 
C) Positive emotions tend to diminish problem-solving skills and analytical skills. 
D) People with positive emotions are slower at processing information than depressed people. 
E) Depressed people tend to weigh all possible options rather than the most likely ones. 
A) Moods and emotions have no direct influence on decision making. 
B) People in good moods are less likely than others to use heuristics to make decisions. 
C) Positive emotions tend to diminish problem-solving skills and analytical skills. 
D) People with positive emotions are slower at processing information than depressed people. 
E) Depressed people tend to weigh all possible options rather than the most likely ones.

Question 11

The term affect intensity refers to the individual differences in the strength with which individuals experience their emotions.

Accepted Answer

A) True 
 B)False

Question 12

Katherine Connor started her day with a cup of coffee while reading the newspaper. However, something about the day makes her feel low. When she reaches the office, she feels upset and distracted from work although she cannot pinpoint a reason for feeling this way. She continues to feel upset and distracted through the rest of the day. Which of the following is she most likely to be experiencing?

Accepted Answer

A) a response 
B) a reaction 
C) a counteraction 
D) an attitude 
E) a mood 
A) a response 
B) a reaction 
C) a counteraction 
D) an attitude 
E) a mood

Question 13

Alejandro is constantly annoying people in the office. He speaks his mind freely without taking into consideration how it will affect others, doesn't try to smile when he's in a bad mood, and can't understand why other people are upset with him. Alejandro's inability to be self-aware indicates that he has a very low ________.

Accepted Answer

A) cognitive intelligence 
B) self-esteem 
C) negative affect 
D) emotional intelligence 
E) job satisfaction 
A) cognitive intelligence 
B) self-esteem 
C) negative affect 
D) emotional intelligence 
E) job satisfaction

Question 14

Heather Donahue, who works as a receptionist at a finance firm in New Jersey, has been dissatisfied with her job for several months now. She finds the job uninteresting because of its monotonous nature where all she needs to do is receive calls. During work hours, she often experiences emotions such as tiredness, weariness, and boredom. Which of the following mood dimensions is she most likely to be experiencing?

Accepted Answer

A) low positive affect 
B) neutral affect 
C) low negative affect 
D) high positive affect 
E) high negative affect 
A) low positive affect 
B) neutral affect 
C) low negative affect 
D) high positive affect 
E) high negative affect

Question 15

You are right to want to strategize how to calm the situation since it hurts you, your coworkers, and the company.

Accepted Answer

A) True 
 B)False

Question 16

Dawn Wang heads an ad agency in Texas and regularly needs to work with copywriters, artists, and designers to come up with effective branding solutions for products. For one of the company's esteemed clients, Wang and her team need to brainstorm ideas for a slogan for the client's new line of clothing. In such a situation, why is it particularly important for Wang to keep her team happy?

Accepted Answer

A) People take a long time at processing information when they are in a good mood. 
B) People tend to weigh all options to make less likely decisions when in a good mood. 
C) People are less likely to use rules of thumb when they are in a good mood. 
D) People tend to make decisions quickly when they are in a good mood. 
E) People are more creative and produce more ideas when they are in a good mood. 
A) People take a long time at processing information when they are in a good mood. 
B) People tend to weigh all options to make less likely decisions when in a good mood. 
C) People are less likely to use rules of thumb when they are in a good mood. 
D) People tend to make decisions quickly when they are in a good mood. 
E) People are more creative and produce more ideas when they are in a good mood.

Question 17

________ is a pure marker of low negative affect.

Accepted Answer

A) Boredom 
B) Nervousness 
C) Contentment 
D) Relaxation 
E) Serenity 
A) Boredom 
B) Nervousness 
C) Contentment 
D) Relaxation 
E) Serenity

Question 18

Which of the following statements is true regarding emotional intelligence (EI)?

Accepted Answer

A) It refers to a score derived from standardized tests to measure intelligence. 
B) It refers to an aptitude for intellectual activities that cannot be acquired with personal effort. 
C) It comprises a person's ability to detect others' and one's own feelings. 
D) It is based on rationality instead of intuitive appeal to make judgments. 
E) It refers to a person's ability to suppress his/her true emotions and express organizationally accurate emotions. 
A) It refers to a score derived from standardized tests to measure intelligence. 
B) It refers to an aptitude for intellectual activities that cannot be acquired with personal effort. 
C) It comprises a person's ability to detect others' and one's own feelings. 
D) It is based on rationality instead of intuitive appeal to make judgments. 
E) It refers to a person's ability to suppress his/her true emotions and express organizationally accurate emotions.

Question 19

Which of the following is not true regarding emotion regulation?

Accepted Answer

A) It can be defined as a person's ability to understand the meaning of emotions. 
B) Persons engaging in emotion regulation might try to cheer themselves when they're feeling down. 
C) It involves identifying and modifying the emotions one feels. 
D) Emotion regulation is a strong predictor of task performance for some jobs and organization citizenship behavior. 
E) Surface acting has only a minimal effect on emotion regulation. 
A) It can be defined as a person's ability to understand the meaning of emotions. 
B) Persons engaging in emotion regulation might try to cheer themselves when they're feeling down. 
C) It involves identifying and modifying the emotions one feels. 
D) Emotion regulation is a strong predictor of task performance for some jobs and organization citizenship behavior. 
E) Surface acting has only a minimal effect on emotion regulation.

Question 20

Explain the significance of emotions.

Accepted Answer

Research indicates that emotions are act

Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions?

Which of the following terms refers to the practice of hiding inner feelings and foregoing emotional expressions in response to display rules?

Negative affect is a mood dimension consisting of ________ at the low end.

Which of the following is not true regarding positive and negative emotions in different cultures?

Which of the following is an example of deep acting?

Which of the following is one of the six essentially universal emotions agreed on by a majority of researchers?

Under which of the following conditions, if true, would the manager's suggestion most likely be accepted?

Which of the following is a generic term that covers a broad range of feelings that people experience?

Which of the following statements is true regarding the effects of moods and emotions on decision making?

The term affect intensity refers to the individual differences in the strength with which individuals experience their emotions.

You are right to want to strategize how to calm the situation since it hurts you, your coworkers, and the company.

________ is a pure marker of low negative affect.

Which of the following statements is true regarding emotional intelligence (EI)?

Which of the following is not true regarding emotion regulation?

Explain the significance of emotions.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions?

Which of the following terms refers to the practice of hiding inner feelings and foregoing emotional expressions in response to display rules?

Negative affect is a mood dimension consisting of ________ at the low end.

Which of the following is not true regarding positive and negative emotions in different cultures?

Which of the following is an example of deep acting?

Which of the following is one of the six essentially universal emotions agreed on by a majority of researchers?

Under which of the following conditions, if true, would the manager's suggestion most likely be accepted?

Which of the following is a generic term that covers a broad range of feelings that people experience?

Which of the following statements is true regarding the effects of moods and emotions on decision making?

The term affect intensity refers to the individual differences in the strength with which individuals experience their emotions.

You are right to want to strategize how to calm the situation since it hurts you, your coworkers, and the company.

________ is a pure marker of low negative affect.

Which of the following statements is true regarding emotional intelligence (EI)?

Which of the following is not true regarding emotion regulation?

Explain the significance of emotions.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters