Exam 4: Emotions and Moods

Which of the following is an example of deviant workplace behavior?

Explain how emotions and moods are different from each other.

Which of the following is true about emotions?

On which day of the week does the positive effect tend to be highest?

Whether a candidate has high emotional intelligence would be a significant factor when considering a candidate for the job of a(n)________.

________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.

Depressed people are more likely than others to use heuristics, or rules of thumb, to help make good decisions quickly.

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following is most likely to help Carlos lift his spirits?

Moods are usually accompanied by distinct facial expressions.

Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation?

Moods are more intense than emotions and invariably arise because of a specific event acting as a stimulus.

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor exerted by Zach. Explain the significance of the emotional intelligence demanded of Zach in order to be successful, and describe how he applies his emotions and moods in his job.

Which of the following statements is true regarding sources of moods and emotions?

According to the affective events theory, work events trigger positive or negative emotional reactions among employees and these reactions influence their job performance and satisfaction.

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

Studying facial expressions is a good way to identify basic emotions.

The manager's suggestion is based on which of the following assumptions?

Emotions such as relaxation, serenity, and calmness comprise the ________ mood dimension.

Wanda Elder works as a human resource executive. Being helpful is inherent in her nature, and she regularly interacts with employees, helping them understand their needs and easing difficulties. She reads emotional cues of people with ease and knows how to express her emotions without violating organizational norms. Which of the following is Elder characterized by?

What impact do social activities have on one's moods?