Question 1

The development of temporary work groups is best understood in terms of the five-stage group development model.

Accepted Answer

A) True 
 B)False

Question 2

When compared to individual decision making, group decision making has a disadvantage in the area of ________.

Accepted Answer

A) diversity 
B) creativity 
C) acceptance of final solutions 
D) speed 
E) accuracy 
A) diversity 
B) creativity 
C) acceptance of final solutions 
D) speed 
E) accuracy

Question 3

Which of the following statements is true with regard to the punctuated-equilibrium model of group development?

Accepted Answer

A) It applies to all permanent work groups. 
B) It follows the five stages of forming, storming, norming, performing, and adjourning. 
C) It does not consider the changes in patterns of group activities in response to deadlines and time constraints. 
D) It involves the two strategies of groupthink and groupshift to break out of the phases of inertia. 
E) It characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes. 
A) It applies to all permanent work groups. 
B) It follows the five stages of forming, storming, norming, performing, and adjourning. 
C) It does not consider the changes in patterns of group activities in response to deadlines and time constraints. 
D) It involves the two strategies of groupthink and groupshift to break out of the phases of inertia. 
E) It characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes.

Question 4

Jonas Wilkes has struggled for many years with tight finances at home. Throughout school and college, he worked really hard, earned the best grades, and prepared himself for a better life. By a better life, he meant a house in the uptown Wellington Road and a membership in the Diamond District Club where he envisions himself playing golf on weekends. The residents of Wellington Road and the members of Diamond District Club serve as a(n)________ for him.

Accepted Answer

A) nominal group 
B) organizational group 
C) control group 
D) intervention group 
E) reference group 
A) nominal group 
B) organizational group 
C) control group 
D) intervention group 
E) reference group

Question 5

Joe Sullivan and Mark Holland, members of the top management at EuAir, a European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy could help them overcome this challenge, and that they could even use the situation to hike fares and generate additional revenues. 
-Which of the following statements, if true, would weaken the argument that Joe experienced groupshift during the meeting?

Accepted Answer

A) Joe stated that the company should cut expenditures on other areas like marketing and advertising instead of hiking fares to retain their current profit margins. 
B) Joe stated that hiking prices would lead to losing market share to the low-cost airlines which already controlled half the market. 
C) Joe stated that precise methods of fuel filling and consumption must be implemented to efficiently use their current supply of fuel. 
D) Joe suggested adding a fuel surcharge to all tickets for commercial flights with immediate effect. 
E) Joe proposed the usage of direct and higher altitude routes that would curtail fuel consumption. 
A) Joe stated that the company should cut expenditures on other areas like marketing and advertising instead of hiking fares to retain their current profit margins. 
B) Joe stated that hiking prices would lead to losing market share to the low-cost airlines which already controlled half the market. 
C) Joe stated that precise methods of fuel filling and consumption must be implemented to efficiently use their current supply of fuel. 
D) Joe suggested adding a fuel surcharge to all tickets for commercial flights with immediate effect. 
E) Joe proposed the usage of direct and higher altitude routes that would curtail fuel consumption.

Question 6

During the forming stage of group development, close relationships develop and the group demonstrates cohesiveness.

Accepted Answer

A) True 
 B)False

Question 7

How can norms be used to reduce deviant workplace behavior?

Accepted Answer

Deviant workplace behavior (also called

Question 8

For seven years, Bonnie Patterson has been a manager at Wayne and Watson, a legal consultancy firm. A good part of her workday involves holding meetings, and she likes to follow a well-defined schedule. For this reason, members of her team receive the agenda at the beginning of the meeting, followed by some time to contemplate the issue at hand individually. Subsequently, the team members present their ideas one after the other, the group discusses them together, and lastly, a ranking is done to choose the most favored idea. This represents the ________ approach of group decision making.

Accepted Answer

A) interacting 
B) reference group 
C) brainstorming 
D) nominal group 
E) groupthink 
A) interacting 
B) reference group 
C) brainstorming 
D) nominal group 
E) groupthink

Question 9

Status is a characteristic under the social identity theory that reflects the ________.

Accepted Answer

A) tendency of people to use the group as a means of understanding who they are and how they fit into the world 
B) tendency of people who have greater uniformity in values and characteristics to have greater identification as well 
C) tendency of people to link themselves to groups of higher social standing in an attempt to define themselves favorably 
D) tendency of ingroup members to prefer and endorse the products, ideas, and aspects of someone else's culture over their own 
E) tendency of ingroup members to notice and emphasize identities that reflect how different they are from other groups 
A) tendency of people to use the group as a means of understanding who they are and how they fit into the world 
B) tendency of people who have greater uniformity in values and characteristics to have greater identification as well 
C) tendency of people to link themselves to groups of higher social standing in an attempt to define themselves favorably 
D) tendency of ingroup members to prefer and endorse the products, ideas, and aspects of someone else's culture over their own 
E) tendency of ingroup members to notice and emphasize identities that reflect how different they are from other groups

Question 10

Explain the relationship between role conflict and reference groups.

Accepted Answer

When compliance with one role requiremen

Question 11

Describe the nominal group technique.

Accepted Answer

The nominal group technique restricts di

Question 12

Which of the following is a contributing factor with regard to social loafing?

Accepted Answer

A) difficult task assignments 
B) high collective efficacy 
C) severe time constraints 
D) dispersion of responsibility 
E) heavy workload 
A) difficult task assignments 
B) high collective efficacy 
C) severe time constraints 
D) dispersion of responsibility 
E) heavy workload

Question 13

Discuss the advantages and disadvantages of group decisions as compared to individual decisions.

Accepted Answer

Group decisions are generally more accur

Question 14

What are four common classes of norms?

Accepted Answer

1.The most common class of norms is perf

Question 15

Joe Sullivan and Mark Holland, members of the top management at EuAir, a European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy could help them overcome this challenge, and that they could even use the situation to hike fares and generate additional revenues. 
-Which of the following statements, if true, would denote the occurrence of groupshift in Mark's opinions during the meeting?

Accepted Answer

A) Mark thought that EuAir should suspend some of its less profitable flights in the short run in favor of the routes that have greater demand among consumers. 
B) Mark proposed that this was an opportunity for EuAir to use its brand name effectively and diversify into other products and services. 
C) Mark agreed with Joe's opinion that providing the best service possible, even if it meant incurring a loss in the short run, would be the best strategy. 
D) Mark proposed that the prices be hiked and additional customer service measures be included so costumers have the best experience flying with EuAir. 
E) Mark encouraged the top-management team to consider laying off surplus employees and rightsizing EuAir to enhance its efficiency and lower costs. 
A) Mark thought that EuAir should suspend some of its less profitable flights in the short run in favor of the routes that have greater demand among consumers. 
B) Mark proposed that this was an opportunity for EuAir to use its brand name effectively and diversify into other products and services. 
C) Mark agreed with Joe's opinion that providing the best service possible, even if it meant incurring a loss in the short run, would be the best strategy. 
D) Mark proposed that the prices be hiked and additional customer service measures be included so costumers have the best experience flying with EuAir. 
E) Mark encouraged the top-management team to consider laying off surplus employees and rightsizing EuAir to enhance its efficiency and lower costs.

Question 16

Often, our identification with our workgroups is stronger than with our organizations. Both are important to positive outcomes in attitudes and behaviors. Additionally, if we have low identification in relation to the group, there may be increased competition and decreased organizational citizenship behavior (OCB)by group members. If we have low identification with our organizations, we may experience decreased satisfaction and OCB.

Accepted Answer

A) True 
 B)False

Question 17

Groupthink is most commonly seen in the group decision-making approach using ________.

Accepted Answer

A) reference groups 
B) nominal groups 
C) brainstorming 
D) interacting groups 
E) electronic meeting groups 
A) reference groups 
B) nominal groups 
C) brainstorming 
D) interacting groups 
E) electronic meeting groups

Question 18

At Milton farms, where a large part of the management comes from the same sociocultural background, many employees of diverse ethical or cultural origins are hired only to ensure legal compliance with laws relating to diversity at the workplace. The company's day-to-day functioning leaves much to be desired in terms of promoting diversity. Recently, the owner's cousin was promoted to the post of a branch manager while three suitable candidates hailing from different cultures were blatantly overlooked. This is an example of ________.

Accepted Answer

A) social loafing 
B) ingroup favoritism 
C) groupthink 
D) contrast bias 
E) social exchange 
A) social loafing 
B) ingroup favoritism 
C) groupthink 
D) contrast bias 
E) social exchange

Question 19

What is the relationship between performance norms, cohesiveness, and group productivity?

Accepted Answer

Cohesiveness increases group productivit

Question 20

Which of the following statements is true regarding the effect that size of the group has on the performance of the group?

Accepted Answer

A) The size of the group does not affect the group's overall behavior. 
B) Evidence indicates that larger groups are faster at completing tasks than smaller ones. 
C) Compared to smaller groups, larger groups are better at problem solving. 
D) If the goal of the group is fact-finding, then smaller groups are more effective than larger groups. 
E) Evidence indicates that individuals perform better in larger groups than in smaller ones. 
A) The size of the group does not affect the group's overall behavior. 
B) Evidence indicates that larger groups are faster at completing tasks than smaller ones. 
C) Compared to smaller groups, larger groups are better at problem solving. 
D) If the goal of the group is fact-finding, then smaller groups are more effective than larger groups. 
E) Evidence indicates that individuals perform better in larger groups than in smaller ones.

The development of temporary work groups is best understood in terms of the five-stage group development model.

When compared to individual decision making, group decision making has a disadvantage in the area of ________.

Which of the following statements is true with regard to the punctuated-equilibrium model of group development?

During the forming stage of group development, close relationships develop and the group demonstrates cohesiveness.

How can norms be used to reduce deviant workplace behavior?

Status is a characteristic under the social identity theory that reflects the ________.

Explain the relationship between role conflict and reference groups.

Describe the nominal group technique.

Which of the following is a contributing factor with regard to social loafing?

Discuss the advantages and disadvantages of group decisions as compared to individual decisions.

What are four common classes of norms?

Groupthink is most commonly seen in the group decision-making approach using ________.

What is the relationship between performance norms, cohesiveness, and group productivity?

Which of the following statements is true regarding the effect that size of the group has on the performance of the group?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 9: Foundations of Group Behavior

The development of temporary work groups is best understood in terms of the five-stage group development model.

When compared to individual decision making, group decision making has a disadvantage in the area of ________.

Which of the following statements is true with regard to the punctuated-equilibrium model of group development?

During the forming stage of group development, close relationships develop and the group demonstrates cohesiveness.

How can norms be used to reduce deviant workplace behavior?

Status is a characteristic under the social identity theory that reflects the ________.

Explain the relationship between role conflict and reference groups.

Describe the nominal group technique.

Which of the following is a contributing factor with regard to social loafing?

Discuss the advantages and disadvantages of group decisions as compared to individual decisions.

What are four common classes of norms?

Groupthink is most commonly seen in the group decision-making approach using ________.

What is the relationship between performance norms, cohesiveness, and group productivity?

Which of the following statements is true regarding the effect that size of the group has on the performance of the group?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters