Exam 9: Using Supply Chains to Create Value for Customers

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_____ electronically record the paths shipments take.

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Track and trace systems

EPC is a special electronic format that companies use to exchange business documents from computer to computer.

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Explain the advantages and disadvantages of safety stock.

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The advantage of having safety stock is that backup inventory can serve as a buffer against unexpected spikes in demand for inventory.Thus,the distributor/retailer is less likely to disappoint customers which aids in customer retention.The disadvantages include tying up money that could be utilized another way or risking that the inventory will become obsolete,deteriorate,spoil,or shrink.

A firm may push for environmental sustainability because:

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Shippers are highly anxious when their products are in transit.

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_____ involves moving inventory through the supply chain so that products spend little or no time in warehouses.

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_____ are the most versatile in terms of moving goods because they can go anywhere there are roads.

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Transportation modes a firm uses should be based on what its customers want and are willing to pay for.

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_____ should ultimately be the focus of any outsourcing or insourcing decisions made by a company.

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The process of designing,monitoring,and altering supply chains to make them as efficient as possible is called demand chain management.

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Explain the rational for firms utilizing smaller warehouses.

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A retailer is typically a type of upstream firm.

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Requiring a supplier to manage inventory for a firm downstream is known as ____.

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Explain the advantages of outsourcing.

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Being able to trace products helps companies anticipate events that could _____.

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Employee theft of inventory is referred to as:

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_____ makes for greater visibility among supply chain partners because they can all check the status of orders electronically rather than having to fax or e-mail documents back and forth.

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Designer goods producers can utilize _____ to combat knockoffs in the marketplace.

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_____ is the amount of time it takes for a customer to receive a good or service once it has been ordered.

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CPFR refers to:

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