Question 1

All of the following are potential variabilities that can be encountered when delivering a service to a customer except?

Accepted Answer

A)  Extended production times 
B)  Modified service requests during the service 
C)  Working hours 
D)  Working durations 
A)  Extended production times 
B)  Modified service requests during the service 
C)  Working hours 
D)  Working durations

Question 2

Describe how Netflix was able to adjust their core competencies in order to enhance their competitiveness versus Blockbuster, which ultimately failed. Give another example of a company that has pivoted in order to remain competitive while one or more of its competitors failed.

Accepted Answer

A successful answer will descr

Question 3

"How will we distribute the product?" is what type of product screening issue?

Accepted Answer

A)  Product 
B)  Competition 
C)  Financials 
D)  "How will we distribute the product?" is not a product screening issue 
A)  Product 
B)  Competition 
C)  Financials 
D)  "How will we distribute the product?" is not a product screening issue

Question 4

Sustainability can give firms a competitive advantage in all of the following ways except?

Accepted Answer

A)  Lower costs 
B)  Product design elements desired by customers 
C)  Increased product returns 
D)  Better productivity 
A)  Lower costs 
B)  Product design elements desired by customers 
C)  Increased product returns 
D)  Better productivity

Question 5

Describe how a company might implement sustainability initiatives for product disposal. Provide a minimum of one example of a company taking part in such initiatives.

Accepted Answer

A successful answer will note

Question 6

Customers are ____________ to be involved in a service process than in a process related to goods.

Accepted Answer

A)  Less likely 
B)  More likely 
C)  Neither less nor more likely 
D)  There is no way to assess this likelihood 
A)  Less likely 
B)  More likely 
C)  Neither less nor more likely 
D)  There is no way to assess this likelihood

Question 7

A product from which industry would likely be most affected by shortening product life cycles?

Accepted Answer

A)  Furniture 
B)  Soda 
C)  Consumer electronics 
D)  Grocery goods 
A)  Furniture 
B)  Soda 
C)  Consumer electronics 
D)  Grocery goods

Question 8

Customers are typically _______ involved in the design of goods than services.

Accepted Answer

The answer of Customers are typically _______ involved in the...

Question 9

Environmental impacts of products may include all of the following except?

Accepted Answer

A)  How to dispose of items at end of product life 
B)  Energy consumed during product's life 
C)  Ease of product assembly 
D)  Marketing costs associated with the product 
A)  How to dispose of items at end of product life 
B)  Energy consumed during product's life 
C)  Ease of product assembly 
D)  Marketing costs associated with the product

Question 10

The first phase of the QFD process involves?

Accepted Answer

A)  Identification of technical characteristics of the product 
B)  A competitive comparison 
C)  Customer identification and information gathering 
D)  A technical evaluation 
A)  Identification of technical characteristics of the product 
B)  A competitive comparison 
C)  Customer identification and information gathering 
D)  A technical evaluation

Question 11

Sleeve labels are a trend that are replacing what?

Accepted Answer

A)  Adhesive labels on containers 
B)  Bar codes 
C)  Radio-frequency identification tags 
D)  Anti-tamper devices 
A)  Adhesive labels on containers 
B)  Bar codes 
C)  Radio-frequency identification tags 
D)  Anti-tamper devices

Question 12

The automotive industry often uses contract manufacturers to produce component parts.

Accepted Answer

A) True 
 B)False

Question 13

Workplace designs are changing. New workspaces are characterized by all of the following except?

Accepted Answer

A)  Elimination of perimeter offices 
B)  Use of employee breakout areas 
C)  Open workspaces 
D)  Increased emphasis on corporate hierarchy in office design 
A)  Elimination of perimeter offices 
B)  Use of employee breakout areas 
C)  Open workspaces 
D)  Increased emphasis on corporate hierarchy in office design

Question 14

The use of concurrent engineering is widely viewed as a significant competitive advantage.

Accepted Answer

A) True 
 B)False

Question 15

Describe how a firm can generate ideas for new products. Provide at least two examples of new product idea generation techniques.

Accepted Answer

A successful answer will addre

Question 16

A firm is trying to determine if it should launch a product. The product has an expected life of three years. It will bring in cash flows of $10,000 in the first year, $11,000 in the second year, and $8,000 in the third year. The company estimates that it will invest $20,000 in product research and development costs. What is the estimated IRR for this product? Choose the IRR value that is closest to the amount invested.

Accepted Answer

A)  12% 
B)  22% 
C)  32% 
D)  42% 
A)  12% 
B)  22% 
C)  32% 
D)  42%

Question 17

The practice of copying what others do best is referred to, in a product design context, as?

Accepted Answer

A)  Benchmarking 
B)  Emulation 
C)  Reproduction 
D)  Querying 
A)  Benchmarking 
B)  Emulation 
C)  Reproduction 
D)  Querying

Question 18

Product life cycles are, in general?

Accepted Answer

A)  Lengthening 
B)  Shortening 
C)  Neither lengthening nor shortening 
D)  It is impossible to determine how or if product life cycles are changing 
A)  Lengthening 
B)  Shortening 
C)  Neither lengthening nor shortening 
D)  It is impossible to determine how or if product life cycles are changing

Question 19

A firm estimates that it will receive cash flows from a new product of $25,000 in Year 1, $22,000 in Year 2, and $19,000 in Year 3. If a discount rate of 8% is assumed, what is the NPV of this product's cash flows?

Accepted Answer

A)  $71,280 
B)  $57,092 
C)  $66,000 
D)  NPV cannot be determined from the information given 
A)  $71,280 
B)  $57,092 
C)  $66,000 
D)  NPV cannot be determined from the information given

Question 20

Modern packaging of products can be used to fight counterfeiting/tampering and?

Accepted Answer

A)  Enhance product returnability 
B)  Enhance product manufacturing 
C)  Enhance product traceability 
D)  Enhance product life cycle 
A)  Enhance product returnability 
B)  Enhance product manufacturing 
C)  Enhance product traceability 
D)  Enhance product life cycle

All of the following are potential variabilities that can be encountered when delivering a service to a customer except?

Describe how Netflix was able to adjust their core competencies in order to enhance their competitiveness versus Blockbuster, which ultimately failed. Give another example of a company that has pivoted in order to remain competitive while one or more of its competitors failed.

"How will we distribute the product?" is what type of product screening issue?

Sustainability can give firms a competitive advantage in all of the following ways except?

Describe how a company might implement sustainability initiatives for product disposal. Provide a minimum of one example of a company taking part in such initiatives.

Customers are ____________ to be involved in a service process than in a process related to goods.

A product from which industry would likely be most affected by shortening product life cycles?

Customers are typically _______ involved in the design of goods than services.

Environmental impacts of products may include all of the following except?

The first phase of the QFD process involves?

Sleeve labels are a trend that are replacing what?

The automotive industry often uses contract manufacturers to produce component parts.

Workplace designs are changing. New workspaces are characterized by all of the following except?

The use of concurrent engineering is widely viewed as a significant competitive advantage.

Describe how a firm can generate ideas for new products. Provide at least two examples of new product idea generation techniques.

The practice of copying what others do best is referred to, in a product design context, as?

Product life cycles are, in general?

A firm estimates that it will receive cash flows from a new product of $25,000 in Year 1, $22,000 in Year 2, and $19,000 in Year 3. If a discount rate of 8% is assumed, what is the NPV of this product's cash flows?

Modern packaging of products can be used to fight counterfeiting/tampering and?

Operations Management, Processes, and Supply Chain Management

Corporate Strategy, Performance, and Sustainability

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters

Exam 3: Product Design and Development

All of the following are potential variabilities that can be encountered when delivering a service to a customer except?

Describe how Netflix was able to adjust their core competencies in order to enhance their competitiveness versus Blockbuster, which ultimately failed. Give another example of a company that has pivoted in order to remain competitive while one or more of its competitors failed.

"How will we distribute the product?" is what type of product screening issue?

Sustainability can give firms a competitive advantage in all of the following ways except?

Describe how a company might implement sustainability initiatives for product disposal. Provide a minimum of one example of a company taking part in such initiatives.

Customers are ____________ to be involved in a service process than in a process related to goods.

A product from which industry would likely be most affected by shortening product life cycles?

Customers are typically _______ involved in the design of goods than services.

Environmental impacts of products may include all of the following except?

The first phase of the QFD process involves?

Sleeve labels are a trend that are replacing what?

The automotive industry often uses contract manufacturers to produce component parts.

Workplace designs are changing. New workspaces are characterized by all of the following except?

The use of concurrent engineering is widely viewed as a significant competitive advantage.

Describe how a firm can generate ideas for new products. Provide at least two examples of new product idea generation techniques.

The practice of copying what others do best is referred to, in a product design context, as?

Product life cycles are, in general?

A firm estimates that it will receive cash flows from a new product of $25,000 in Year 1, $22,000 in Year 2, and $19,000 in Year 3. If a discount rate of 8% is assumed, what is the NPV of this product's cash flows?

Modern packaging of products can be used to fight counterfeiting/tampering and?

Operations Management, Processes, and Supply Chain Management

Corporate Strategy, Performance, and Sustainability

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters