Question 1

What is a global network of organizations and activities that supply a firm with goods and services?

Accepted Answer

A)  supply tree 
B)  provider network 
C)  supply chain 
D)  vendor network 
E)  vendor tree 
A)  supply tree 
B)  provider network 
C)  supply chain 
D)  vendor network 
E)  vendor tree

Question 2

The Dulac Box plant works two 8-hour shifts each day. In the past, 1000 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately:

Accepted Answer

A)  32.5 boxes/hr. 
B)  40.6 boxes/hr. 
C)  162.5 boxes/hr. 
D)  81.25 boxes/hr. 
E)  125 boxes/hr. 
A)  32.5 boxes/hr. 
B)  40.6 boxes/hr. 
C)  162.5 boxes/hr. 
D)  81.25 boxes/hr. 
E)  125 boxes/hr.

Question 3

Identify the items that Frederick W. Taylor believed management should be more responsible for.

Accepted Answer

He believed that management should be mo

Question 4

Identify up to four phenomena that foster specialization and worldwide supply chains.

Accepted Answer

(1) a more technologically ori

Question 5

Define operations management. Will your definition accommodate both manufacturing and service operations?

Accepted Answer

Operations management can be d

Question 6

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Accepted Answer

A) True 
 B)False

Question 7

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

Accepted Answer

transactio

Question 8

The finance function is concerned with:

Accepted Answer

A)  producing goods or providing services. 
B)  procuring materials, supplies, and equipment. 
C)  building and maintaining a positive image. 
D)  generating the demand for the organization's products or services. 
E)  securing monetary resources. 
A)  producing goods or providing services. 
B)  procuring materials, supplies, and equipment. 
C)  building and maintaining a positive image. 
D)  generating the demand for the organization's products or services. 
E)  securing monetary resources.

Question 9

Productivity is the ratio of ________ to ________. Using this relationship, productivity can be improved by ________ or ________.

Accepted Answer

outputs; inputs; reducing inpu

Question 10

Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity increases by 30%, it would then be:

Accepted Answer

A)  60 valves/hr. 
B)  260 valves/hr. 
C)  220 valves/hr. 
D)  204 valves/hr. 
E)  2080 valves/hr. 
A)  60 valves/hr. 
B)  260 valves/hr. 
C)  220 valves/hr. 
D)  204 valves/hr. 
E)  2080 valves/hr.

Question 11

Which of the following is NOT a typical service attribute?

Accepted Answer

A)  intangible product 
B)  easy to store 
C)  customer interaction is high 
D)  simultaneous production and consumption 
E)  difficult to resell 
A)  intangible product 
B)  easy to store 
C)  customer interaction is high 
D)  simultaneous production and consumption 
E)  difficult to resell

Question 12

Which of the following tasks within an airline company is related to operations?

Accepted Answer

A)  crew scheduling 
B)  international monetary exchange 
C)  sales 
D)  advertising 
E)  accounts payable 
A)  crew scheduling 
B)  international monetary exchange 
C)  sales 
D)  advertising 
E)  accounts payable

Question 13

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

Accepted Answer

A)  Frank Gilbreth 
B)  W. Edwards Deming 
C)  Henry L. Gantt 
D)  Lillian Gilbreth 
E)  Frederick W. Taylor 
A)  Frank Gilbreth 
B)  W. Edwards Deming 
C)  Henry L. Gantt 
D)  Lillian Gilbreth 
E)  Frederick W. Taylor

Question 14

The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase.

Accepted Answer

A)  management; over one-half 
B)  Mr. Deming; one-half 
C)  marketing and sales; two-thirds 
D)  capital; 90% 
E)  technology; over one-half 
A)  management; over one-half 
B)  Mr. Deming; one-half 
C)  marketing and sales; two-thirds 
D)  capital; 90% 
E)  technology; over one-half

Question 15

Henry Ford is noted for his contributions to:

Accepted Answer

A)  material requirements planning. 
B)  statistical quality control. 
C)  assembly line operations. 
D)  scientific management. 
E)  time and motion studies. 
A)  material requirements planning. 
B)  statistical quality control. 
C)  assembly line operations. 
D)  scientific management. 
E)  time and motion studies.

Question 16

Reasons to study operations management include learning about:

Accepted Answer

A)  how people organize themselves for productive enterprise. 
B)  how goods and services are produced. 
C)  what operations managers do. 
D)  a costly part of the enterprise. 
E)  all of these. 
A)  how people organize themselves for productive enterprise. 
B)  how goods and services are produced. 
C)  what operations managers do. 
D)  a costly part of the enterprise. 
E)  all of these.

Question 17

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry. Current operations allow the company to make 500 boxes per day, in two 8-hour shifts (250 boxes per shift). The company has introduced some small changes in equipment, and conducted appropriate job training, so that production levels have risen to 400 boxes per shift. These changes did not require any change in the amount of capital spending or energy use. What is the firm's new labor productivity?

Accepted Answer

800 boxes

Question 18

The service sector has lower productivity improvements than the manufacturing sector because:

Accepted Answer

A)  the service sector uses less skilled labor than manufacturing. 
B)  the quality of output is lower in services than manufacturing. 
C)  services usually are labor-intensive. 
D)  service sector productivity is hard to measure. 
E)  the service sector is often easy to mechanize and automate. 
A)  the service sector uses less skilled labor than manufacturing. 
B)  the quality of output is lower in services than manufacturing. 
C)  services usually are labor-intensive. 
D)  service sector productivity is hard to measure. 
E)  the service sector is often easy to mechanize and automate.

Question 19

________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Accepted Answer

The answer of ________ is the ability of the organization...

Question 20

Which of the following is NOT among the ethical and social challenges facing operations managers?

Accepted Answer

A)  honoring stakeholder commitments 
B)  training, retaining, and motivating employees 
C)  efficiently developing and producing safe high-quality green products 
D)  increasing executive pay 
E)  providing a safe workplace 
A)  honoring stakeholder commitments 
B)  training, retaining, and motivating employees 
C)  efficiently developing and producing safe high-quality green products 
D)  increasing executive pay 
E)  providing a safe workplace

Exam 1: Operations and Productivity

What is a global network of organizations and activities that supply a firm with goods and services?

The Dulac Box plant works two 8-hour shifts each day. In the past, 1000 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately:

Identify the items that Frederick W. Taylor believed management should be more responsible for.

Identify up to four phenomena that foster specialization and worldwide supply chains.

Define operations management. Will your definition accommodate both manufacturing and service operations?

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

The finance function is concerned with:

Productivity is the ratio of ________ to ________. Using this relationship, productivity can be improved by ________ or ________.

Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity increases by 30%, it would then be:

Which of the following is NOT a typical service attribute?

Which of the following tasks within an airline company is related to operations?

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase.

Henry Ford is noted for his contributions to:

Reasons to study operations management include learning about:

The service sector has lower productivity improvements than the manufacturing sector because:

________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Which of the following is NOT among the ethical and social challenges facing operations managers?

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

Productivity is the ratio of to . Using this relationship, productivity can be improved by or .

The largest contributor to productivity increases is , estimated to be responsible for of the annual increase.