Question 1

What is a knowledge society?

Accepted Answer

A knowledge society is one in

Question 2

Which of the following services is LEAST likely to be unique, i.e., customized to a particular individual's needs?

Accepted Answer

A)  dental care 
B)  hairdressing 
C)  legal services 
D)  elementary education 
E)  computer consulting 
A)  dental care 
B)  hairdressing 
C)  legal services 
D)  elementary education 
E)  computer consulting

Question 3

Some of the operations-related activities of Hard Rock Café include designing music instruments and analyzing them for cost and labor requirements.

Accepted Answer

A) True 
 B)False

Question 4

Walter Shewhart is listed among the important people of operations management because of his contributions to:

Accepted Answer

A)  assembly line production. 
B)  measuring productivity in the service sector. 
C)  just-in-time inventory methods. 
D)  statistical quality control. 
E)  information technology. 
A)  assembly line production. 
B)  measuring productivity in the service sector. 
C)  just-in-time inventory methods. 
D)  statistical quality control. 
E)  information technology.

Question 5

Who among the following is associated with contributions to quality control in operations management?

Accepted Answer

A)  Charles Babbage 
B)  Henry Ford 
C)  Frank Gilbreth 
D)  W. Edwards Deming 
E)  Henri Fayol 
A)  Charles Babbage 
B)  Henry Ford 
C)  Frank Gilbreth 
D)  W. Edwards Deming 
E)  Henri Fayol

Question 6

Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

A) True 
 B)False

Question 7

Three commonly used productivity variables are:

Accepted Answer

A)  quality, external elements, and precise units of measure. 
B)  labor, capital, and management. 
C)  technology, raw materials, and labor. 
D)  education, diet, and social overhead. 
E)  quality, efficiency, and low cost. 
A)  quality, external elements, and precise units of measure. 
B)  labor, capital, and management. 
C)  technology, raw materials, and labor. 
D)  education, diet, and social overhead. 
E)  quality, efficiency, and low cost.

Question 8

Stakeholders are always stockholders.

Accepted Answer

A) True 
 B)False

Question 9

Why are operations managers faced with ethical and social challenges?

Accepted Answer

Businesses have diverse stakeh

Question 10

Which of the following is a similarity between goods and services?

Accepted Answer

A)  mass production 
B)  consistency 
C)  automation 
D)  Both have quality standards. 
E)  Both can usually be kept in inventory. 
A)  mass production 
B)  consistency 
C)  automation 
D)  Both have quality standards. 
E)  Both can usually be kept in inventory.

Question 11

A foundry produces circular utility access hatches (manhole covers). If 16 covers are produced in an 8-hour shift, the productivity of the line is:

Accepted Answer

A)  0.5 covers/hr. 
B)  2 covers/hr. 
C)  5 covers/hr. 
D)  128 covers/hr. 
E)  20 covers/hr. 
A)  0.5 covers/hr. 
B)  2 covers/hr. 
C)  5 covers/hr. 
D)  128 covers/hr. 
E)  20 covers/hr.

Question 12

At Hard Rock Café, tasks that reflect operations or operations management include:

Accepted Answer

A)  designing efficient layouts. 
B)  providing meals. 
C)  receiving ingredients. 
D)  preparing effective employee schedules. 
E)  all of these. 
A)  designing efficient layouts. 
B)  providing meals. 
C)  receiving ingredients. 
D)  preparing effective employee schedules. 
E)  all of these.

Question 13

Walter Shewhart, in the ________, provided the foundations for ________ in operations management.

Accepted Answer

A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  1900s; queuing theory 
A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  1900s; queuing theory

Question 14

Which of the following would NOT be an operations function in a commercial bank?

Accepted Answer

A)  auditing 
B)  teller scheduling 
C)  maintenance 
D)  collection 
E)  check clearing 
A)  auditing 
B)  teller scheduling 
C)  maintenance 
D)  collection 
E)  check clearing

Question 15

Competition in the 21st century is no longer between companies; it is between supply chains.

Accepted Answer

A) True 
 B)False

Question 16

Production is the creation of goods and services.

Accepted Answer

A) True 
 B)False

Question 17

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Accepted Answer

A) True 
 B)False

Question 18

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

Accepted Answer

A) True 
 B)False

Question 19

A grocery chain is considering the installation of a set of 4 self-checkout lanes. The new self-checkout lane setup will replace 2 old cashier lanes that were staffed by a cashier and bagger on each lane. One cashier mans all 4 self-checkouts (answering questions, checking for un-scanned items, taking coupons, etc). Checkout on the new lanes takes 2 minutes (customers bag their own orders) while checkout with the old lanes took only 45 seconds. In addition, the electricity costs for both setups are $0.05 per checkout while bagging (material) costs are $0.10 per checkout with the old system and $0.15 for the new system. The new lanes also require $100/shift in capital costs. Assume that the lanes are always in use for 8 hours per day (1 shift) and that a worker makes $10/hour.
(a) How many checkouts did the old system provide in a shift?
(b) How many checkouts does the new system provide?
(c) What is the multifactor productivity for each system?

Accepted Answer

(a) (2 lanes)(8 hours)(3600 seconds/hour

Question 20

Which productivity variable has the greatest potential to increase productivity?

Accepted Answer

A)  labor 
B)  globalization 
C)  management 
D)  capital 
E)  energy 
A)  labor 
B)  globalization 
C)  management 
D)  capital 
E)  energy

Exam 1: Operations and Productivity

What is a knowledge society?

Which of the following services is LEAST likely to be unique, i.e., customized to a particular individual's needs?

Some of the operations-related activities of Hard Rock Café include designing music instruments and analyzing them for cost and labor requirements.

Walter Shewhart is listed among the important people of operations management because of his contributions to:

Who among the following is associated with contributions to quality control in operations management?

Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Three commonly used productivity variables are:

Stakeholders are always stockholders.

Why are operations managers faced with ethical and social challenges?

Which of the following is a similarity between goods and services?

A foundry produces circular utility access hatches (manhole covers). If 16 covers are produced in an 8-hour shift, the productivity of the line is:

At Hard Rock Café, tasks that reflect operations or operations management include:

Walter Shewhart, in the ________, provided the foundations for ________ in operations management.

Which of the following would NOT be an operations function in a commercial bank?

Competition in the 21st century is no longer between companies; it is between supply chains.

Production is the creation of goods and services.

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

Which productivity variable has the greatest potential to increase productivity?

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

Walter Shewhart, in the , provided the foundations for in operations management.