Question 1

List three key variables for improved labor productivity.

Accepted Answer

Basic education appropriate fo

Question 2

Customer interaction is often high for manufacturing processes, but low for services.

Accepted Answer

A) True 
 B)False

Question 3

A swimming pool company has 100,000 labor hours available per summer and with a labor productivity of 5 pools per 4,000 hours.
(a) How many pools can the company install this summer?
(b) Suppose the multifactor productivity was one pool per $25,000. How much should the company expect to spend this summer constructing the pools?

Accepted Answer

(a) 100,000 hours ×

Question 4

Which of the following are among the 10 strategic operations management decisions? I. design of goods and services
II. managing quality
III. layout strategies
IV. marketing
V. pricing of goods and services

Accepted Answer

A)  I, II, V 
B)  I, II, IV 
C)  II, III, V 
D)  I, II, III 
E)  I, II, III, IV, V 
A)  I, II, V 
B)  I, II, IV 
C)  II, III, V 
D)  I, II, III 
E)  I, II, III, IV, V

Question 5

Productivity tends to be more difficult to improve in the service sector because the work is:

Accepted Answer

A)  often difficult to automate. 
B)  typically labor-intensive. 
C)  frequently processed individually. 
D)  often an intellectual task performed by professionals. 
E)  All of these make service productivity more difficult. 
A)  often difficult to automate. 
B)  typically labor-intensive. 
C)  frequently processed individually. 
D)  often an intellectual task performed by professionals. 
E)  All of these make service productivity more difficult.

Question 6

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut annual energy usage 25% over the old kiln. This kiln is an oven that turns "greenware" into finished pottery. Mark is concerned that the new kiln requires extra labor hours for its operation. Mark wants to check the energy savings of the new oven, and also to look over other measures of their productivity to see if the change really was beneficial. Mark has the following data to work with:
   Were the modifications beneficial?

Accepted Answer

The energy modifications gener

Question 7

An operations manager is NOT likely to be involved in:

Accepted Answer

A)  the design of goods and services to satisfy customers' wants and needs. 
B)  the quality of goods and services to satisfy customers' wants and needs. 
C)  the identification of customers' wants and needs. 
D)  work scheduling to meet the due dates promised to customers. 
E)  maintenance schedules. 
A)  the design of goods and services to satisfy customers' wants and needs. 
B)  the quality of goods and services to satisfy customers' wants and needs. 
C)  the identification of customers' wants and needs. 
D)  work scheduling to meet the due dates promised to customers. 
E)  maintenance schedules.

Question 8

A firm cleans chemical tank cars in the Bay St. Louis area. With standard equipment, the firm typically cleaned 70 chemical tank cars per month. They utilized 12 gallons of solvent, and two employees worked 20 days per month, 8 hours a day. The company decided to switch to a larger cleaning machine. Last April, they cleaned 60 tank cars in only 15 days. They utilized 15 gallons of solvent, and the two employees worked 8 hours a day.
(a) What was their raw material and their labor productivity with the standard equipment?
(b) What is their raw material and their labor productivity with the larger machine?
(c) What is the change in each productivity measure?

Accepted Answer

The answer of A firm cleans chemical tank cars in...

Question 9

A(n) ________ is a global network of organizations and activities that supply a firm with goods and services.

Accepted Answer

The answer of A(n) ________ is a global network of...

Question 10

Internet of Things is associated with which operations management time period?

Accepted Answer

A)  Customization Focus 
B)  Quality Focus 
C)  Globalization Focus 
D)  Cost Focus. 
E)  Just-In-Time Focus 
A)  Customization Focus 
B)  Quality Focus 
C)  Globalization Focus 
D)  Cost Focus. 
E)  Just-In-Time Focus

Question 11

Which of the following is the best example of a pure service?

Accepted Answer

A)  counseling 
B)  oil change 
C)  heart transplant 
D)  electric Co-Op 
E)  restaurant 
A)  counseling 
B)  oil change 
C)  heart transplant 
D)  electric Co-Op 
E)  restaurant

Question 12

Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services.

Accepted Answer

The answer of Marketing, production/operations, and ________ are the three...

Question 13

Identify three or more operations-related tasks carried out by Hard Rock Café.

Accepted Answer

Providing custom meals; designing, testi

Question 14

The factor responsible for the largest portion of productivity increase in the United States is:

Accepted Answer

A)  labor. 
B)  management. 
C)  capital. 
D)  All three combined; it is impossible to determine the contribution of individual factors. 
E)  none of these. 
A)  labor. 
B)  management. 
C)  capital. 
D)  All three combined; it is impossible to determine the contribution of individual factors. 
E)  none of these.

Question 15

Which of the following nets the largest productivity improvement?

Accepted Answer

A)  increase output 15% 
B)  decrease input 15% 
C)  increase both output and input by 5% 
D)  increase output 10%, decrease input 3% 
E)  decrease input 10%, increase output 3% 
A)  increase output 15% 
B)  decrease input 15% 
C)  increase both output and input by 5% 
D)  increase output 10%, decrease input 3% 
E)  decrease input 10%, increase output 3%

Question 16

Which of the following are the primary functions of all organizations?

Accepted Answer

A)  production/operations, marketing, and human resources 
B)  marketing, human resources, and finance/accounting 
C)  sales, quality control, and production/operations 
D)  marketing, production/operations, and finance/accounting 
E)  research and development, finance/accounting, and purchasing 
A)  production/operations, marketing, and human resources 
B)  marketing, human resources, and finance/accounting 
C)  sales, quality control, and production/operations 
D)  marketing, production/operations, and finance/accounting 
E)  research and development, finance/accounting, and purchasing

Question 17

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Accepted Answer

A)  utilization. 
B)  greater in manufacturing than in services. 
C)  defined only for manufacturing firms. 
D)  multifactor productivity. 
E)  single-factor productivity. 
A)  utilization. 
B)  greater in manufacturing than in services. 
C)  defined only for manufacturing firms. 
D)  multifactor productivity. 
E)  single-factor productivity.

Question 18

Which is NOT true regarding differences between goods and services?

Accepted Answer

A)  Services are generally produced and consumed simultaneously; tangible goods are not. 
B)  Services tend to be more knowledge-based than goods. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Goods tend to have higher customer interaction than services. 
E)  Reselling is unusual in services; goods often have some residual value. 
A)  Services are generally produced and consumed simultaneously; tangible goods are not. 
B)  Services tend to be more knowledge-based than goods. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Goods tend to have higher customer interaction than services. 
E)  Reselling is unusual in services; goods often have some residual value.

Question 19

The "Father of Scientific Management" is:

Accepted Answer

A)  Henry Ford. 
B)  Frederick W. Taylor. 
C)  W. Edwards Deming. 
D)  Frank Gilbreth. 
E)  just a figure of speech, not a reference to a person. 
A)  Henry Ford. 
B)  Frederick W. Taylor. 
C)  W. Edwards Deming. 
D)  Frank Gilbreth. 
E)  just a figure of speech, not a reference to a person.

Question 20

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Accepted Answer

A) True 
 B)False

List three key variables for improved labor productivity.

Customer interaction is often high for manufacturing processes, but low for services.

Which of the following are among the 10 strategic operations management decisions? I. design of goods and services II. managing quality III. layout strategies IV. marketing V. pricing of goods and services

Productivity tends to be more difficult to improve in the service sector because the work is:

An operations manager is NOT likely to be involved in:

A(n) ________ is a global network of organizations and activities that supply a firm with goods and services.

Internet of Things is associated with which operations management time period?

Which of the following is the best example of a pure service?

Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services.

Identify three or more operations-related tasks carried out by Hard Rock Café.

The factor responsible for the largest portion of productivity increase in the United States is:

Which of the following nets the largest productivity improvement?

Which of the following are the primary functions of all organizations?

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Which is NOT true regarding differences between goods and services?

The "Father of Scientific Management" is:

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

Exam 1: Operations and Productivity

List three key variables for improved labor productivity.

Customer interaction is often high for manufacturing processes, but low for services.

Which of the following are among the 10 strategic operations management decisions? I. design of goods and services II. managing quality III. layout strategies IV. marketing V. pricing of goods and services

Productivity tends to be more difficult to improve in the service sector because the work is:

An operations manager is NOT likely to be involved in:

A(n) ________ is a global network of organizations and activities that supply a firm with goods and services.

Internet of Things is associated with which operations management time period?

Which of the following is the best example of a pure service?

Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services.

Identify three or more operations-related tasks carried out by Hard Rock Café.

The factor responsible for the largest portion of productivity increase in the United States is:

Which of the following nets the largest productivity improvement?

Which of the following are the primary functions of all organizations?

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Which is NOT true regarding differences between goods and services?

The "Father of Scientific Management" is:

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters