Exam 1: Operations and Productivity

Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves per shift. If the production is increased to 1920 valves per shift, labor productivity will increase by:

Which of the following is NOT a strategic operations management decision?

Which of the following statements about challenges in operations management is FALSE?

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

When a tangible component is not included in a service, such as with counseling, it is called a(n) ________.

Productivity can be improved by:

Why are organizations changing from standardization to mass customization?

All organizations, including service firms such as banks and hospitals, have a production function.

The service sector makes up approximately what percentage of all jobs in the United States?

Which of the following events occurs mainly during the Globalization Era?

Which of the following statements is TRUE?

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Henry Ford is known as the Father of Scientific Management.

What are the five elements in the management process?

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

Which of the following influences layout design?

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Identify the three productivity variables used in the text.

Which of the following is NOT one of the 10 strategic operations management decisions?

The field of operations management is shaped by advances in which of the following fields?