Exam 7: Writing Routine and Positive Messages

Which of the following would be most effective as the opening statement for a message from a customer service executive of Weaver Designs to the customer, granting the claim?

(Multiple Choice)

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Question 21

The direct approach is an appropriate and efficient way to structure positive messages because your readers will range from neutral to receptive.

(True/False)

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Question 22

Which of the following is TRUE about sending goodwill messages?

(Multiple Choice)

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Question 23

The closing of a routine request message should include ________.

(Multiple Choice)

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Question 24

You write to your college professor, asking her to vouch for your skills and abilities to a prospective employer. This is an example of a routine request asking for ________.

(Multiple Choice)

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Question 25

You should begin routine requests with ________.

(Multiple Choice)

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Question 26

In order to write a successful news release, you should ________.

(Multiple Choice)

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Question 27

Routine replies and positive messages should close with ________.

(Multiple Choice)

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Question 28

When writing positive letters you should close with a courteous expression of ________.

(Short Answer)

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Question 29

In order to write a successful news release, you should ________.

(Multiple Choice)

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Question 30

Sandra's new laptop is not running some key applications. She sends an email to the company's customer care centre explaining the problem. This is an example of a routine request for ________.

(Multiple Choice)

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Question 31

In order to avoid lawsuits, you should omit all negative information from your letters of recommendation.

(True/False)

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Question 32

How should you respond to a customer's claim when your company is at fault?

(Essay)

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Question 33

Because good news is always welcome, you should ________.

(Multiple Choice)

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Question 34

Which of the following is a guideline for writing a successful news release?

(Multiple Choice)

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Question 35

In order to write a successful news release, you should ________.

(Multiple Choice)

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Question 36

Which of the following would be most effective as the body for a message from a customer service executive of Weaver Designs to the customer, granting the claim?

(Multiple Choice)

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(35)

Question 37

If your routine message is mixed and must convey mildly disappointing information, put the negative portion of your message in a negative context; don't try to embed it in a favourable context.

(True/False)

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Question 38

Which of the following would be most effective as the closing for a message from a customer service executive of Weaver Designs to the customer, granting the claim?

(Multiple Choice)

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Question 39

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 135

Which of the following would be most effective as the opening statement for a message from a customer service executive of Weaver Designs to the customer, granting the claim?

The direct approach is an appropriate and efficient way to structure positive messages because your readers will range from neutral to receptive.

Which of the following is TRUE about sending goodwill messages?

The closing of a routine request message should include ________.

You write to your college professor, asking her to vouch for your skills and abilities to a prospective employer. This is an example of a routine request asking for ________.

You should begin routine requests with ________.

In order to write a successful news release, you should ________.

Routine replies and positive messages should close with ________.

When writing positive letters you should close with a courteous expression of ________.

In order to write a successful news release, you should ________.

Sandra's new laptop is not running some key applications. She sends an email to the company's customer care centre explaining the problem. This is an example of a routine request for ________.

In order to avoid lawsuits, you should omit all negative information from your letters of recommendation.

How should you respond to a customer's claim when your company is at fault?

Because good news is always welcome, you should ________.

Which of the following is a guideline for writing a successful news release?

In order to write a successful news release, you should ________.

Which of the following would be most effective as the body for a message from a customer service executive of Weaver Designs to the customer, granting the claim?

If your routine message is mixed and must convey mildly disappointing information, put the negative portion of your message in a negative context; don't try to embed it in a favourable context.

Which of the following would be most effective as the closing for a message from a customer service executive of Weaver Designs to the customer, granting the claim?

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

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