Exam 7: Writing Routine and Positive Messages

You are developing a routine request asking the sales personnel in your team to submit their sales figures for the month. Which of the following paragraphs would most effectively close your message?

Which of the following is the best opening for a good-news letter offering a job to a potential employee?

Which of the following statements would best replace the opening of the above message?

Describe the advantages social media releases have over traditional news releases.

When granting claims and requests for adjustment when your company is at fault, you should ________to verify that your response was correct.

Most routine communications are ________.

The opening of a written request must contain buffer statements that gradually build up to the main idea, which is introduced in the body of the message.

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

Regardless of who is at fault, you must make it a point to apologize when granting a customer's claim.

A traditional press release ________.

When explaining and justifying your routine request in the body of your message, you should start with your ________ request.

Sandra's new laptop is not running some key applications. She sends an email to the company's customer care center explaining the problem. This is an example of a routine request for making a ________.

When making claims or requesting adjustments, it's important to keep your cool when communicating, no matter how angry or frustrated you are.

Explain why goodwill messages are important.

Outline what should be included in the introduction, body, and conclusion of a routine and/or positive message.

For more complex situations you may need to provide ________.

When developing routine requests and positive messages, you should soften your request with words such as ________.

When developing routine requests and positive messages, you should ________.

When using email to request action, the subject line should be as vague as possible.

When making claims or requesting adjustments, you should always maintain a professional ________.