Question 1

You should begin routine requests with a clear ________ of your request.

Accepted Answer

The answer of You should begin routine requests with a...

Question 2

When stating your request it is important to pay attention to ________.

Accepted Answer

A)  organizing your questions 
B)  tone 
C)  providing contact information 
D)  asking relevant questions 
A)  organizing your questions 
B)  tone 
C)  providing contact information 
D)  asking relevant questions

Question 3

What is the significance of communication bots?

Accepted Answer

With advances in artificial intelligence

Question 4

You should close a request for action with ________.

Accepted Answer

A)  the full name and address of the person to whom the letter should be sent 
B)  a complete career summary 
C)  a sincere apology for the trouble caused 
D)  an expression of appreciation 
A)  the full name and address of the person to whom the letter should be sent 
B)  a complete career summary 
C)  a sincere apology for the trouble caused 
D)  an expression of appreciation

Question 5

When granting claims and requests for adjustment when your company is at fault, you should NOT ________.

Accepted Answer

A)  blame anyone in your organization by name 
B)  go into the details of how you plan to resolve the situation 
C)  start from the assumption that the information the customer provided is correct 
D)  openly sympathize with the customer's situation 
A)  blame anyone in your organization by name 
B)  go into the details of how you plan to resolve the situation 
C)  start from the assumption that the information the customer provided is correct 
D)  openly sympathize with the customer's situation

Question 6

A good pointer for personalized reply to a request is ________.

Accepted Answer

A)  always verify only the dates 
B)  never collaborate with the former employee in developing the letter 
C)  offer to provide a personal reference 
D)  give a glimpse into your corporate culture and encourage the reader to keep in touch 
A)  always verify only the dates 
B)  never collaborate with the former employee in developing the letter 
C)  offer to provide a personal reference 
D)  give a glimpse into your corporate culture and encourage the reader to keep in touch

Question 7

Zack's dishwasher has broken down several times since he bought it six months ago. Zack writes a letter to the company's customer care centre, explaining his problem and requesting that he receive a replacement for the defective product. This is an example of a routine message requesting ________.

Accepted Answer

The answer of Zack's dishwasher has broken down several times...

Question 8

In order to write a successful news release, you should ________.

Accepted Answer

A)  use positive, self-congratulatory adjectives and adverbs 
B)  focus on one subject 
C)  write in long descriptive sentences and paragraphs 
D)  put your most important idea last 
A)  use positive, self-congratulatory adjectives and adverbs 
B)  focus on one subject 
C)  write in long descriptive sentences and paragraphs 
D)  put your most important idea last

Question 9

The closing of a routine request message should include ________.

Accepted Answer

A)  a sincere apology for the inconvenience caused 
B)  explanations and justifications for the request 
C)  the phrase "thank you in advance" to ensure compliance 
D)  information about how you can be reached 
A)  a sincere apology for the inconvenience caused 
B)  explanations and justifications for the request 
C)  the phrase "thank you in advance" to ensure compliance 
D)  information about how you can be reached

Question 10

Do not point out benefits of complying with your request as this is redundant.

Accepted Answer

A) True 
 B)False

Question 11

When explaining or justifying your request, you should always ask ________ questions.

Accepted Answer

The answer of When explaining or justifying your request, you...

Question 12

Routine replies and positive messages should close with information highlighting a ________ to the audience.

Accepted Answer

The answer of Routine replies and positive messages should close...

Question 13

When writing a procedure, you should do all of the following EXCEPT ________.

Accepted Answer

A)  identify the purpose so readers know what they need to do 
B)  include the instructions in emails, letters, memos, and/or manuals 
C)  define basic terms no matter who the audience is 
D)  put the steps in logical sequence so that they are easy to scan and follow 
A)  identify the purpose so readers know what they need to do 
B)  include the instructions in emails, letters, memos, and/or manuals 
C)  define basic terms no matter who the audience is 
D)  put the steps in logical sequence so that they are easy to scan and follow

Question 14

Which of the following is TRUE about social media releases?

Accepted Answer

A)  They emphasize the use of narrative paragraphs over bullet-point content. 
B)  They present fully developed stories and do not require editors to assemble their own stories. 
C)  They offer the ability to include videos and other multimedia elements. 
D)  They are challenging to publicize. 
A)  They emphasize the use of narrative paragraphs over bullet-point content. 
B)  They present fully developed stories and do not require editors to assemble their own stories. 
C)  They offer the ability to include videos and other multimedia elements. 
D)  They are challenging to publicize.

Question 15

When writing a personalized reply to a request you should ________.

Accepted Answer

A)  limit your remarks to provable facts 
B)  refer to the previous correspondence 
C)  offer to provide a personal reference 
D)  omit all negative information 
A)  limit your remarks to provable facts 
B)  refer to the previous correspondence 
C)  offer to provide a personal reference 
D)  omit all negative information

You should begin routine requests with a clear ________ of your request.

When stating your request it is important to pay attention to ________.

What is the significance of communication bots?

You should close a request for action with ________.

When granting claims and requests for adjustment when your company is at fault, you should NOT ________.

A good pointer for personalized reply to a request is ________.

Zack's dishwasher has broken down several times since he bought it six months ago. Zack writes a letter to the company's customer care centre, explaining his problem and requesting that he receive a replacement for the defective product. This is an example of a routine message requesting ________.

In order to write a successful news release, you should ________.

The closing of a routine request message should include ________.

Do not point out benefits of complying with your request as this is redundant.

When explaining or justifying your request, you should always ask ________ questions.

Routine replies and positive messages should close with information highlighting a ________ to the audience.

When writing a procedure, you should do all of the following EXCEPT ________.

Which of the following is TRUE about social media releases?

When writing a personalized reply to a request you should ________.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 7: Writing Routine and Positive Messages

You should begin routine requests with a clear ________ of your request.

When stating your request it is important to pay attention to ________.

What is the significance of communication bots?

You should close a request for action with ________.

When granting claims and requests for adjustment when your company is at fault, you should NOT ________.

A good pointer for personalized reply to a request is ________.

Zack's dishwasher has broken down several times since he bought it six months ago. Zack writes a letter to the company's customer care centre, explaining his problem and requesting that he receive a replacement for the defective product. This is an example of a routine message requesting ________.

In order to write a successful news release, you should ________.

The closing of a routine request message should include ________.

Do not point out benefits of complying with your request as this is redundant.

When explaining or justifying your request, you should always ask ________ questions.

Routine replies and positive messages should close with information highlighting a ________ to the audience.

When writing a procedure, you should do all of the following EXCEPT ________.

Which of the following is TRUE about social media releases?

When writing a personalized reply to a request you should ________.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters