Question 1

Explain, briefly, the process of creating good messages.

Accepted Answer

In order to create a good message, you s

Question 2

Arya has recently joined a travel agency as a communications executive. During orientation, she learns that the agency prides itself on its informal work culture. Which of the following will she most likely encounter in the agency's culture?

Accepted Answer

A)  rigid rules and regulations 
B)  strict monitoring of activities 
C)  hierarchical lines of command 
D)  individual offices for employees 
E)  individually empowered workers 
A)  rigid rules and regulations 
B)  strict monitoring of activities 
C)  hierarchical lines of command 
D)  individual offices for employees 
E)  individually empowered workers

Question 3

Kieran, a web developer, recently gave a presentation on online discourse and its ethical implications. The presentation was a huge success, mainly because Kieran maintained the audience's attention through interesting nonverbal communication. Which of the following is a form of nonverbal communication that Kieran might have used in his presentation?

Accepted Answer

A)  anecdotes 
B)  narrations 
C)  quotations 
D)  graphics 
E)  jokes 
A)  anecdotes 
B)  narrations 
C)  quotations 
D)  graphics 
E)  jokes

Question 4

According to the survey conducted by the National Commission on Writing, ________ is a writing responsibility that all employees have.

Accepted Answer

A)  technical writing 
B)  blogging 
C)  instant messaging 
D)  emailing 
E)  tweeting 
A)  technical writing 
B)  blogging 
C)  instant messaging 
D)  emailing 
E)  tweeting

Question 5

Which of the following statements about the costs of communication is true?

Accepted Answer

A)  Cost of hardware is not included in the cost of communication. 
B)  Document cycling processes decrease the cost of communication. 
C)  Email storage contributes a significant part of the cost of communication. 
D)  Paper documents are not included while estimating the cost of communication. 
E)  Emails with attachments are the costliest form of communication. 
A)  Cost of hardware is not included in the cost of communication. 
B)  Document cycling processes decrease the cost of communication. 
C)  Email storage contributes a significant part of the cost of communication. 
D)  Paper documents are not included while estimating the cost of communication. 
E)  Emails with attachments are the costliest form of communication.

Explain, briefly, the process of creating good messages.

Arya has recently joined a travel agency as a communications executive. During orientation, she learns that the agency prides itself on its informal work culture. Which of the following will she most likely encounter in the agency's culture?

According to the survey conducted by the National Commission on Writing, ________ is a writing responsibility that all employees have.

Which of the following statements about the costs of communication is true?

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters

Exam 1: Succeeding in Business Communication

Explain, briefly, the process of creating good messages.

Arya has recently joined a travel agency as a communications executive. During orientation, she learns that the agency prides itself on its informal work culture. Which of the following will she most likely encounter in the agency's culture?

According to the survey conducted by the National Commission on Writing, ________ is a writing responsibility that all employees have.

Which of the following statements about the costs of communication is true?

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters